Appendix A
Take Diagnostic Capture With The FieldServer Toolbox
A-4
Take Diagnostic Capture With The FieldServer Toolbox
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will ac-
celerate diagnosis of the problem.
• Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer Toolbox.zip
via the Sierra Monitor Resource Center Software Downloads. Reference Figure A-1.
• Extract the executable file and complete the installation.
• Connect a standard CAT5 Ethernet cable between the PC and QuickServer.
• Double click on the FS Toolbox Utility.
1.
Take a log
a.Click on the diagnose icon
of the desired device.
Figure A-5. FS Toolbox Utility Screen
b.Ensure “Full Diagnostic" is selected (this is the default).
Figure A-6. Selecting Full Diagnostic For Selected Device
If desired, the default capture period can be changed.
NOTICE
NOTICE
