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4.
MONITORING SERVICE PLANS
You can select from 3 different monitoring plans – either the Residential Standard Plan, the
Commercial Standard Plan, or the Residential Basic Plan. To change between plans, please
refer to page 25 of this manual.
THE RESIDENTIAL STANDARD PLAN:
This plan is designed for normal residential homes, where you need only be contacted in the
event of the alarm being triggered (due to burglary, fire, or duress activation) or there is a
service message from the system (i.e. low detector battery). You can configure your system to
alert up to 5 people via
voice
phone call, SMS Text Message or Email alert.
Please note: To prevent sending unnecessary alert messages, if you accidentally trigger your
alarm system and then disarm it within 30 seconds, the VALET MONITORING CENTRE will
automatically cancel sending any alert messages.
THE COMMERCIAL STANDARD PLAN:
This plan is designed for commercial installations and adds to the Residential Standard Plan
the additional key feature of “OPENING & CLOSING” reports. This means you can choose to
be informed via phone, SMS or email if your Valet Digital has not been armed/disarmed within
certain times, or has been armed / disarmed at an irregular time. For example, you are a shop
owner and your shop opening hours are 9am to 5pm from Monday to Friday. You can have the
Valet Monitoring Centre programmed so that if your shop is not opened (i.e. alarm system
disarmed) by 9am then you can be automatically notified via phone, SMS or email. You can
also pre-set a closing time window to advise you if the alarm has not been armed by a certain
time – this is VERY important for businesses, as the alarm is simply not going to work if it is not
turned on! In our example, the shop owner may wish to be advised by 5.30pm if his Valet Digital
has not been armed. Furthermore, he can also be notified if there is an “out of hours” opening
or closing i.e. the shop owner wants to be notified if anyone turns the alarm on or off on a
Saturday or Sunday when the shop should be closed. With your Valet Digital you can also
assign staff members with their own individual remote controls or wireless keypads, so you can
identify exactly which staff member has turned the system on or off at any time.
COMMON FEATURES OF THE RESIDENTIAL & COMMERCIAL STANDARD PLANS:
When the alarm is triggered, your Valet Digital will automatically make a phone call to a special
13 number (cost of call is 25 cents), and send the electronic data of the alarm event to the Valet
Monitoring Centre. The Valet Monitoring Centre will then follow your pre-programmed
instructions and phone / SMS / email your designated contacts. You may also select to send a
security patrol guard to your premises, or speak with a human operator at any time. If you have
selected for a guard to be dispatched to your premises, you will be called on completion of the
guard’s visit to provide report details.
Please note: The cost of on-site security patrol guard responses is NOT included in the
standard RESIDENTIAL STANDARD or COMMERCIAL plans. A guard response may not be
available in all suburbs & towns. A credit card is also required for automated guard billing
purposes.
THE RESIDENTIAL BASIC PLAN:
The Basic Plan is designed for people who only want a very low cost, limited alarm monitoring
service whereby they receive
all
alarm event notification via SMS Text or Email Messaging
only. Please note: SMS & Email Messages can be ignored by the recipient. In addition, you can
not speak directly to an operator, and you can not select to dispatch a guard to your premises
unless you call the Valet Monitoring Centre & provide your credit card details. If you select the
Basic Plan, you accept that you are not receiving the full benefits & protection level that your
Valet Digital & professional Valet Monitoring service can provide.
