T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
6-40
NOTE:
If you can, have your ati7 information written
down on a piece of paper before you call tech
support.
Regular Phone Service
In the United States:
847 262 5151
8:00 am - 6:00 pm CST Monday - Friday. Automated service is
available 24 hours a day, 7 days a week.
In Canada:
905 479 0231
8:30 am – 6:00 pm EST Monday - Friday
Priority, No-Hold Service
3Com also staffs its own fee-based 900 number for immediate
assistance. These lines are staffed from:
8:00 am – 10:00 pm CST Monday - Friday
9:00 am- 5:00 pm CST Saturday - Sunday
No-Hold line 900 555 USR1
For a no-hold call, a $2.00 per minute charge (price subject to
change without notice) will appear on your local phone bill.
You must be 18 or older or have parental permission. (Service
available in the U.S. only.)
If You Need to Return the Modem to 3Com for
Repair
Contact 3Com Customer Support. If the support representative
determines that you need to return the modem for repair, you
will receive a USO (User Service Order) number. You must
have a USO number before returning the modem to us.
Ship the unit, postage paid, in a strong box made of corrugated
cardboard with plenty of packing material. Do NOT send the
modem back in the original box.
Send ONLY the modem (NOT the power supply, manuals, CD-
ROM, etc.).
Include your USO number, name, and address on the shipping
label as well as inside the package.
Send the package insured or via a courier capable of tracking
the progress of the shipment.
Ship to the following address:
In the United States:
3Com
USO# _____________
Attn: Dock 15 PCD
1800 W. Central Avenue
Mt. Prospect, IL 60056
In Canada:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
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