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ROUBLESHOOTING AND
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Possible solution:
You may not have the correct modem type selected in your software or in Windows. Click on Windows Start, Settings, and Control
Panel. When Control Panel opens, click Modems. Here you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The 3Com U.S. Robotics modem you have installed should be present in the list of
installed modems. If none of the modem descriptions in the list match your 3Com U.S. Robotics modem or no modems are listed, your
modem is not properly installed. Try reinstalling your modem.
PROBLEM: My modem won’t dial out or doesn’t answer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord
should be plugged into the
jack on the modem and into the wall phone jack. Use the phone cord included in your modem’s box if
possible.
Possible solution:
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
OFFICE USERS:
Possible solution:
You may have plugged your modem’s phone cord into a digital line, which can damage your modem. Contact the department
responsible for your phone system if you are unsure whether or not your phone line is digital.
If your phone system requires dialing “9” to access an outside line, be sure to add “9” before the number you are dialing.
VOICE MAIL USERS:
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