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ROUBLESHOOTING AND
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ESOURCES
6-7
Possible solution:
You might have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord
should be plugged into the
jack on the modem and into the wall phone jack. Use the phone cord included in your modem's box if
possible.
Possible solution:
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
OFFICE USERS:
Possible solution:
You may have plugged your modem's phone cord into a digital line, which can damage your modem. Call your phone company if you
are unsure whether or not your phone line is digital.
If your phone system requires dialing “9” to access an outside line, be sure to add “9” before the number you are dialing.
DIALING PROBLEMS FOR VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your
voice mail to restore your normal dial tone.
PROBLEM: My modem sounds like it’s trying to connect to another modem, but fails.
Possible solution:
You may have a poor connection. All calls are routed differently, so try placing the call again. You may see one of the following error
messages.
Windows 95
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