T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
6-5
Windows 95/98
Make sure your COM port is not already in use by another modem. Click Windows Start, Settings, and Control Panel, and
then double-click Modems. Look for another modem already in the machine. If there is another modem installed, click the
Diagnostics tab to find out which COM port it is using. If a previous modem is already using the available COM port, you can
either use another COM port or uninstall the previously installed modem. See your previous modem’s manual for
uninstallation instructions.
Right-click the My Computer icon on your desktop. Click Properties.
Click the Device Manager tab. Look under Ports (COM & LPT). If the Communications Ports have yellow explanation
points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your
computer manufacturer.
It is also possible that you may be plugging an external modem’s cable into a disabled serial port. Refer to your computer’s
manual for information about enabling COM ports. This usually involves altering the BIOS settings and possibly the operating
system.
Windows NT
Click Windows Start, Settings, and then Control Panel. Double-click Ports. Make sure the port you are plugging the modem
into appears in the list. If it does not, the port needs to be added, and possibly enabled in the BIOS. Consult your Windows NT
manual for information about adding ports. After you add or enable the port, follow the instructions on the front of the
Installation Guide that came with your modem to install your modem.
PROBLEM: My software isn’t recognizing my modem.
Possible solution:
Your communications software may not function properly if you have more than one version of the software installed, you are using an
older version, or you have more than one communications software installed on your system. We highly recommend using the
communications software provided with your modem on the Connections CD-ROM.
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