TV One C2-4000 Series, Руководство пользователя

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C2-4000 Series RGB Scaler Operation Manual
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20.0 RETURN PROCEDURE
Before returning the RGB Scaler for repair, there are several checks you can
make yourself to make sure the problem is actually caused by a failure.
20.1 Are you sure there's a fault?
Many 'faults' are due to incorrect set-up or use so a simple checklist is
provided below to help you identify potential problems.
Set the unit up with your equipment as described in this manual and run
through the checklist. This will hopefully determine whether or not the unit is
actually faulty and prevent units from being returned unnecessarily.
Check the Troubleshooting tips in Section 21.0 of this manual and check out
the various FAQ (Frequently Asked Questions) listings on the support
website,
tvone.crmdesk.com , which shows the latest Hints, Tips and
Solutions.
Don’t presume it is the Scaler that is causing the problem. Check that the
equipment being used with it is fully working and setup correctly.
First, check the AC power. Is it present and is the unit turned on? Check that
all cables are properly plugged in and are not damaged and then make
certain that all equipment connected to the Scaler is working properly.
Perhaps you have a “frozen” Scaler and you cannot change an input nor exit
from the current task. IN that case, a simple 'Engineering Reset' of the
product may sort the problem out. To do this hold down programmable
buttons 1 and 2 along with the suspend switch until the unit beeps.
Engineering reset should only be used if the unit's settings give an invalid
output that the user cannot exit from. All user-settings will be lost following an
engineering reset.
It is also worth insuring that the latest firmware is installed in the unit –
although, again, user settings are lost during a firmware update.
20.2 To return a unit for repair
First contact TV One using the tvone.crmdesk.com website. Support
personnel will determine whether a return to the factory is the appropriate
solution. If that’s the case, a Return Authorization Number will be issued. You
should provide the following information for each unit:
Product type
Serial number of the faulty unit (this is on the underside of the unit)
Full details of fault
Invoice number (if available)
Units should be returned via insured carrier or registered mail (thus allowing a
trace to be made if the Scaler is lost in transit), with shipping costs and