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EDID management does
not work normally
The HDMI cable is broken
at the output end.
Change for another HDMI cable which is in good
working condition.
There is a blank screen on
the display when switching
The display does not sup-
port the resolution of the
video source.
Switch again.
Manage the EDID data manually to make the resolu-
tion of the video source automatically compliant with
the output resolution.
Cannot control the device
by control device (e.g. a
PC) through RS232 port
Wrong connection
Check to ensure the connection between
the control device and the unit
Wrong RS232
communication parameters
Type in correct RS232 communication parameters:
Baud rate:600;
Data bit: 8;
Stop bit: 1;
Parity bit: none
Broken RS232 port
Send it to authorized dealer for checking.
Static becomes stronger
when connecting the video
connectors
Bad grounding
Check the grounding and make sure it is
connected
well.
Cannot control the device
by RS232 / IR remote /
front panel buttons
The device has already
been broken.
Send it to authorized dealer for repairing.
If the problem persists after following the above troubleshooting steps, seek further assistance from authorised distributors or
contact Triax sales and support at:
International [email protected]
UK
7. After-sales Service
In the unlikely event of an issue occurring with this product, please contact your point of sale. Proof of purchase will be need to
be supplied.
The product must be correctly installed and operated in accordance with the instructions contained in this operating manual.
For technical support, please contact your installer.
Please state potential issue and what test procedures have been carried out.
Содержание HMX 442 LP4K
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