User Manual
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Problems
Causes
Solutions
Colour lose or no video
signal output
The connecting cables may
not be connected correctly
or it may be broken.
Check whether the cables are connected correctly
and in good condition.
Fail or loose connection
Make sure there is good connection
No output i mage when
switching
No signal at the input /
output end
Check with oscilloscope or multi-meter if there is any signal at
the input/ output end.
Fail or loose connection
Make sure the connection is good
Input source is with HDCP
while the HDCP
compliance is switched off.
Send command
/%[Y]/[X]:1. or change HDCP compliance status in GUI.
The display doesn’t sup-
port the input resolution.
Switch for another input source or enable the display to
learn the EDID data of the input.
Cannot control the
device via front panel
buttons
Front panel buttons are
locked.
Send command /%Unlock; or select unlock in GUI interface to
unlock
Cannot control the
device via IR remote
The battery “DEAD”
Change for new battery.
The IR remote is broken.
Send it to authorized dealer for repairing or replace
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Adjust the distance and angle and point right at the IR
receiver.
The IR receiver connected
to IR IN/ IR ALL IN port is
not with carrier
Replace IR receiver
Power Indicator remains
off when powered on
Fail or loose power
connection
Check whether the cables are connected correctly
6. Troubleshooting and Maintenance
Содержание HMX 442 LP4K
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