About This Guide
Trapeze Networks Mobility System
Indoor Mobility Point Installation Guide
viii
For information about Trapeze support services, visit
http://www.trapezenetworks.com/supportportal/
, or call 1-866-877-9822
(in the US or Canada) or +1 925-474-2400.
Contacting the Technical Assistance Center
Contact the Trapeze Networks Technical Assistance Center (TAC) by telephone, email, or via web
support portal.
❑
Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).
❑
Within Europe, call +31 35 64 78 193.
❑
From locations outside the US and Canada, call +1 925-474-2400.
❑
In non-emergencies, send e-mail to
❑
If you have a service contract or are a Trapeze Authorized Partner, log in to
www.trapezenetworks.com/supportportal/
to create a ticket online.
TAC Response Time
TAC responds to service requests as follows:
Information Required When Requesting Service
To expedite your service request, please have the following information available when you call or
write to TAC for technical assistance:
❑
Your company name and address
❑
Your name, phone number, cell phone or pager number, and e-mail address
❑
Name, model, and serial number of the product(s) requiring service
❑
Software version(s) and release number(s)
❑
Output of the
show tech-support
command
❑
Wireless client information
❑
License levels for RingMaster™ and Mobility Exchange™ (MX™) products
❑
Description of any problems and status of any troubleshooting effort
Note:
Trapeze Networks sells and services its products primarily through its
authorized resellers and distributors. If you purchased your product from an
authorized Trapeze reseller or distributor and do not have a service contract
with Trapeze Networks, you must contact your local reseller or distributor for
technical assistance.
Contact method
Priority
Response time
Telephone
Emergency
One hour
Non-emergency
Next business day
Non-emergency
Next business day
