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FAQ
Q1. What can I do if I cannot access the Internet?
• If using a cable modem, unplug the Ethernet cable and reboot the modem. Wait until
its Online LED is on and stable, and then reconnect the Ethernet cable to the modem.
• If you’re in a hotel room or on a trade show, the Internet may be limited and requires
that you authenticate for the service or purchase the Internet access.
• If your Internet access is still not available, contact TP-LINK Technical Support.
Q2. How do I restore the router to its factory default settings?
With the router powered on, press and hold the
Reset
button until all the LEDs start
flashing and then release the button.
Note:
You’ll need to reconfigure the router to surf the Internet once the router is reset
Q3. What can I do if I forgot my wireless password?
• If you have not changed the default wireless password, it can be found on the label
of the router.
• If you have changed the default wireless password, please refer to FAQ > Q2 to reset
the router and go through the Quick Setup again.
Q4. What can I do if I forgot my login password of the web management
page?
The default username and password of the web management page are
admin
(in
lowercase). If you have altered the password:
1. Reset the router to factory default settings: With the router powered on, press and
hold the
Reset
button until all the LEDs start flashing and then release the button.
2. Visit
http://tplinkwifi.net
, and enter
admin
(in lowercase) as both username and
password to login.
Note:
You’ll need to reconfigure the router to surf the Internet once the router is reset, and please mark down your
new password for future use.
Q5. What do I need to do if I want to use NetMeeting?
If you start NetMeeting as a sponsor, you don’t need to do anything with the router. If
you start as a response, please follow the steps below to configure the router:
1. Visit
http://tplinkwifi.net
, and log in with the username and password you set for the
router.
2. Enable DMZ: Go to
Advanced
>
Forwarding
>
DMZ
. Select
Enable
and enter your IP
address in the
DMZ Host IP Address
field, and then click
Save
.
