
Appendix E ’Customer Services’ — Spare Parts
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Amethyst III DTV Smart Switch
User Manual
Spare Parts
The spare part is the product itself, there are no other subsets available
as spare parts.
Returning Equipment
Please contact the call center with questions about the process for
returning Thomson equipment. Within the standard Thomson warranty
period, there is a 30 day turnaround (factory in/out) guarantee for repairs.
Unless specifically agreed, cost and risks for return shipment of
equipment are borne by the Customer. The faulty device must be packed
where possible in its original packaging (protective corners and boxes) If
you no longer have the packaging, the faulty device must be protected
against shocks during the transportation. The company may not be held
liable for any consequence resulting from non-observance of this return
procedure. The company will not be able to guarantee a repair time for
any RMA request for which we do not have a clear and complete fault
description. If no fault is found, a fixed price will be raised to cover
shipping and testing of the unit.
Repackaging for Shipment
Retain original packaging — Unless specifically agreed, cost and risks for
return shipment of equipment are borne by the Customer. The faulty
device must be packed where possible in its original packaging
(protective corners and boxes) If you no longer have the packaging, the
faulty device must be protected against shocks during the transportation.
The company may not be held liable for any consequence resulting from
non-observance of this return procedure. The Thomson Customer
Service Department will examine packaging on arrival and can refuse to
carry out repairs if the packaging has been visibly damaged during
transportation and this has led to further damage in addition to the fault
originally noted.
Содержание Amethyst III
Страница 1: ...User Manual Release 02 22 Amethyst III DTV Smart Switch Edition A ...
Страница 14: ...Preface Copyrights 14 Amethyst III DTV Smart Switch User Manual BLANK PAGE ...
Страница 178: ...Chapter 3 Web Browser Interface Interface Description 178 Amethyst III DTV Smart Switch User Manual BLANK PAGE ...
Страница 276: ...Appendix C Safety Instructions Specific Safety Instructions 276 Amethyst III DTV Smart Switch User Manual BLANK PAGE ...
Страница 278: ...Appendix D Regulatory Notices VCCI Class A Warning 278 Amethyst III DTV Smart Switch User Manual VCCI Class A Warning ...
Страница 284: ...Appendix E Customer Services Recycling the Product 284 Amethyst III DTV Smart Switch User Manual BLANK PAGE ...
Страница 294: ...Appendix F Alarms 294 Amethyst III DTV Smart Switch User Manual BLANK PAGE ...
Страница 306: ...Index 306 Amethyst III DTV Smart Switch User Manual tests 68 W Weight 214 ...