Troubleshooting
Service Locations
Thermo Fisher Scientific
Mercury System Manual
4-19
Malfunction
Possible Cause
Action
in the tubing or filters
of the sampling
system, or inside the
instrument
membranes that look dirty. Remove any filters
that are not Teflon membranes.
Hydrator gas leak or no
water
Check to see if bottom reservoir has water.
Locate gas leak and repair.
Analog signal
doesn’t match
expected value.
Firmware has not been
configured
Verify that the selected analog output has been
properly configured to match the data system.
Refer to “Analog Output Testing” in the
“Servicing” chapter.
Analog output goes
above full-scale value
or below zero
By default, a 5% over and underrange on the
analog outputs is provided. If this is not
desirable due to system restrictions, it may be
turned off in the Instrument Controls > I/O
Configuration > Analog Output Config screens.
Recorder is drawing
down output
Verify that the recorder or data logger input
impedance meets minimum requirements.
For additional assistance, Thermo Fisher Scientific has service available
from exclusive distributors worldwide. Contact one of the phone numbers
below for product support and technical information or visit us on the web
at www.thermo.com/aqi.
1-866-282-0430 Toll Free
1-508-520-0430 International
Service Locations
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