8
Troubleshooting
8-2
Phaser 240 Drivers and Utilities
Using the automated fax systems
As an alternative to using the Customer Support Hotline, and to provide
up-to-date information quickly, Tektronix has set up HAL and EuroHAL,
two interactive, automated fax systems. These automated fax systems
provide Macintosh, PC, and workstation users with the latest technical hints
and tips (like color matching), solutions to common technical problems, and
application notes (like CorelDRAW! and QuarkXPress).
You may call HAL or EuroHAL from anywhere in the world. The fax
systems are available 24 hours a day, seven days a week.
Use HAL in the U.S.A. and Canada
If you have a fax machine and a touch-tone voice telephone, you can order a
HAL catalog listing all of the information offered by HAL.
Note
Before ordering documents from HAL, order a catalog listing the
numbers of available documents. You may want to replace your
catalog periodically, since the system is often updated.
1.
Before you call, write down the area code and telephone number
for your fax machine. HAL will ask you to key this number
through the keypad on your voice telephone.
If you are calling from outside the United States or Canada, you’ll
need to know the international access code to reach your country
from the United States. Without a complete fax number, HAL
cannot call your fax machine.
2.
Call (503) 682-7450 (direct) or, in the U.S. and Canada, call
1-800-835-6100
(at the prompt, choose the option for technical
documentation via fax).
Call only from a touch-tone voice telephone.
3.
Follow through the voice-prompted (English) menu.
4.
Order individual documents by entering the desired document’s
number as listed in the HAL catalog. Enter the number by using
your telephone’s keypad.
5.
You can order up to three documents per call.
6.
The HAL catalog or documents you request are faxed to you in a
matter of minutes.
