Problem
Possible cause
What to do
The LED indicator does
not lit
Mains lead is unplugged
Check the mains plug
No signal found
The antenna is disconnected
The antenna is damaged/
misaligned
Out of digital signal area
The active antenna requires the
antenna power/external power
to be switched ON
Check the antenna lead
Check the antenna
Check with your dealer
Switch the antenna power of the
receiver ON/connect external
power
No picture or sound on
TV or amplifier
HDMI or SCART are not selected
on your TV or the amplifier or
unit are set to a higher resolution
than the TV supports.
TV/amplifier are not switched on
Switch to the correct TV/amplifier
input
Select a lower resolution on the
receiver
Switch the TV/amplifier on.
Scrambled channel
message
The channel is scrambled
Select an alternative channel
No response to the
remote control
The receiver is off
The remote control is not aimed
correctly
The front panel is obstructed
The batteries of the remote
control are exhausted
Plug in and turn on the plug
Aim the remote control at the
front panel
Check for obstructions
Replace the batteries of the
remote control
Forgotten PIN code
Forgotten channel lock
code
Default PIN is 1234
Contact the local Service Hotline
or send an email to our Support
via www.tekcomm.tv
After moving the receiver
to another room/area
you are no longer able to
receive digital reception
The antenna signals are too
weak
The signal strength/quality
might be less than before, if
using an indoor antenna.
Press INFO on the remote control
3x to call up the signal bars and
adjust the antenna for (maximum)
reception
or rescan channels
When using an active antenna,
check antenna power.
Try to use an outdoor antenna.
The receiver switches off
automatically.
The Auto Standby function is
enabled.
Disable the auto standby. See
section 7.3.7 for details.
Playback of video (or
Timeshift) is causing
picture freeze/macro
blocks or similar distortion,
especially on HD content.
The reading/writing speed of
your USB device may be too low.
Make sure to use a USB storage
device with sufficient speed and
space. Pen drives (‘USB sticks’) may
not support sufficient speed.
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