10 TEGAM WAY • GENEVA, OHIO 44041
440-466-
6100 • FAX 440
-466-
1-5
Section I
–
Introduction
Preparation for Calibration or Repair Service
Once you have verified that the cause for 1830A malfunction cannot be solved in the field and
the need for repair and calibration service arises, contact TEGAM customer service to obtain an
RMA, (Returned Material Authorization), number. You can contact TEGAM customer service via
All Locations
) OR
800.666.1010 (
United States Only
).
The RMA number is unique to your instrument and will help us identify you instrument and to
address the particular service request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the problem should be attached to the
instrument. Many times repair turnaround is unnecessarily delayed due to a lack of repair
instructions or of a detailed description of the problem.
This description should include information such as measurement range, and other instrument
settings, type of components being tested, are the symptoms intermittent, conditions that may
cause the symptoms, has anything changed since the last time the instrument was used, etc.
Any detailed information provided to our technicians will assist them in identifying and correcting
the problem in the quickest possible manner. Use a copy of the Repair and Calibration Service
form provided on the next page.
Once this information is prepared and sent with the instrument to our service department, we
will do our part in making sure that you receive the best possible customer service and
turnaround time possible.
