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Section 7

7-1

Model 811, 813, 819, 821 Series

Troubleshooting Guide

Table 7-1

Problem

Probable Cause

Remedy

1. One side of the grill will not heat. The

screen will display CALL SERVICE, NO
HEAT IN ZONE (indicates specific zone)
and MAIN POWER OFF & RETRY.

a. One of the power cords may have come

loose or unplugged from the wall during
cleaning.

a. Check the power



connection.

b. The restaurant circuit breaker may be off

or has tripped.

b. Reset the restaurant circuit

break.

c. The contact is faulty.

c. Call a service technician.

d. The heater is faulty.

d. Call a service technician.

e. The high-limit switch is faulty.

e. Call a service technician.

f. The solid-state relay is faulty.

f. Call a service technician.

2. One heat zone will not heat. The screen

reads TOO COOL and displays the
specific zone.

a. The interface board is faulty.

a. Call a service technician.

b. The solid-state relay is faulty.

b. Call a service technician.

c. The control harness is faulty.

c. Call a service technician.

3. One of the heat zones is overheating.

The screen reads TOO HOT and
displays the specific zone.

a. The interface board is faulty.

a. Call a service technician.

b. The solid-state relay is faulty.

b. Call a service technician.

4. The grill will not turn on when power

switch is placed in the ON position.

a. The restaurant circuit breaker may be off

or has tripped.

a. Reset the circuit breaker.

b. One of the power cords may have come

loose or unplugged from the wall during
cleaning.

b. Reconnect the cord.

c. The fuse in the control box is faulty.

c. Call a service technician.

d. The power switch is faulty.

d. Call a service technician.

5. The upper platen will not stay in the

Standby mode, but will stay in the COOK
position.

a. Incorrect use of the Standby button. The

Standby button may have been pressed
twice too quickly.

a. Press the Standby button

twice, 1 second apart, to
lower the platen into the
STANDBY position.

b. Faulty wire connections.

b. Call a service technician.

6. The upper platen will not stay in the

COOK or STANDBY position.

a. Temperature is insufficient to satisfy the

indicator LEDs.

a. Wait until the LED indicators

turn green. This can happen
during the first 20 minutes
after the grill has been
turned on or after a water
cleaning.

b. The control harness is faulty.

b. Call a service technician.

c. The interface board is faulty.

c. Call a service technician.

d. The latch switch is faulty.

d. Call a service technician.

e. The latch solenoid is faulty.

e. Call a service technician.

f. The processor control is faulty.

f. Call a service technician.

g. The pneumatic system is faulty.

g. Call a service technician.

7. The upper platen will not stay in the

COOK position, but will stay in the
Standby mode.

a. The product is out of specification.

a. Product must be within



specification (proper



thickness, shape, etc.).

b. The processor control is not set properly.

b. Call a service technician.

8. The upper platen opens too rapidly.

a. The orifice/check valve is incorrect or

missing

a. Call a service technician.

Содержание 811 series

Страница 1: ...OPERATOR S MANUAL Model 811 813 819 821 Series Auto Lift Gas Grills 9 15 10 Original Publication Updated 3 15 2022 Original Operating Instructions 073625 M ...

Страница 2: ..._________ Phase__________________________________ Maximum Fuse Size ______________________________________________________ A Minimum Wire Ampacity ___________________________________________________ A Note Continuing research results in steady improvements Therefore information in this manual is subject to change without notice Note Only instructions originating from the factory or its authorized ...

Страница 3: ...View 4 3 L821 Exploded View 4 4 Accessories Supplied with Grill 4 5 Optional Accessories Available from Local Taylor Distributor 4 6 Section 5 User Interface Section 6 Operating Procedures Daily Opening Procedures 6 1 Loading Store Menu Items to USB 6 8 Loading Menu Items from USB 6 9 Operating Procedures 6 11 Daily Cleaning Procedures 6 15 Section 7 Troubleshooting Guide Gas Zones Only 7 5 Sectio...

Страница 4: ...ii 073625 M Notes ...

Страница 5: ...he machine Note All repairs must be performed by a Taylor service technician WARNING This machine has many sharp edges that can cause severe injuries Site Preparation Review the area where the machine will be installed before uncrating the machine Make sure all possible hazards to the user or equipment have been addressed Fill out the store survey form WARNING Only install this machine in a locati...

Страница 6: ...y polychloroprene or other equivalent synthetic elastomer sheathed cord code designation 60245 IEC 57 installed with the proper cord anchorage to relieve conductors from strain including twisting at the terminals and protect the insulation of the conductors from abrasion If the supply cord is damaged it must be replaced by a Taylor service technician to avoid a hazard Secure the supply cord ground...

Страница 7: ...to flue deflector 34 in 864 mm aisle width in front of grill for grease can removal Combustible construction 3 in 76 mm from mounted grease cans CAUTION After setup do not store anything on top of the grill Failure to follow this instruction may result in a fire hazard Grease Disposal Container If the grill is not factory equipped with grease disposal containers the store is required to provide ap...

Страница 8: ...1 4 TO THE INSTALLER Model 811 813 819 821 Series To the Installer 1 Notes ...

Страница 9: ...review these procedures for proper training and ensure no misunderstandings exist In the event you should require technical assistance please contact your local authorized Taylor distributor Note Your Taylor warranty is valid only if the parts are authorized Taylor parts purchased from the local authorized Taylor distributor and only if all required service work is provided by a Taylor service tec...

Страница 10: ...2 2 TO THE OPERATOR Model 811 813 819 821 Series To the Operator 2 Notes ...

Страница 11: ...grill unless it is properly grounded DO NOT operate the grill with larger fuses than specified on data label DO NOT operate the grill unless all service panels and access doors are attached with screws All repairs must be performed by a Taylor service technician The main power supplies to the grill must be disconnected prior to performing any repairs Only Taylor service technicians or licensed ele...

Страница 12: ...EME CAUTION while setting up operating and cleaning the grill Avoid coming in contact with hot grill surfaces or with hot grease DO NOT prepare or remove product without proper equipment DO NOT allow untrained personnel to operate this grill Failure to follow these instructions can result in burn injuries WARNING DO NOT use cold water or ice to cool the upper platen or the lower cook surface Failu...

Страница 13: ... IMPORTANT Access to the service area of the machine is restricted to persons having knowledge and practical experience with the machine in particular as far as safety and hygiene are concerned IMPORTANT DO NOT obstruct the ventilation openings at the rear of this machine DO NOT obstruct the flow of air in and around the grill NOTICE All warning labels that have been attached to the grill to furth...

Страница 14: ...3 4 SAFETY Model 811 813 819 821 Series Safety 3 Notes ...

Страница 15: ...Side Lower Left 073992 6 Kit A Grease Shield X78330 SER 7 Panel A Back Service X73993 8 Deflector A Flue X69555 9 Screw 3 8 16x1 1 2 SERR 020129 10 Panel Side Upper RT 073989 11 Panel Side Lower Right 073991 Item Description Part No 12 Nut Jam 1 1 2 12 Steel 073594 13 Caster 5 in 7 5 8 Stem Rigid 078377 14 Caster 5 in 7 5 8 SWV w Lock 073240 15 Kit A Grill Control X73474 SER 16 Switch Rocker DPST ...

Страница 16: ... Lower Left 073992 6 Kit A Grease Shield X78330 SER 7 Panel A Back Service X73993 8 Deflector A Flue X69555 9 Screw 3 8 16x1 1 2 SERR 020129 10 Panel Side Upper RT 073989 11 Panel Side Lower Right 073991 Item Description Part No 12 Nut Jam 1 1 2 12 Steel 073594 13 Caster 5 7 5 8 Stem Rigid 078377 14 Caster 5 7 5 8 Swivel w Lock 073240 15 Kit A Grill Control X73474 SER 16 Switch Rocker DPST 10A 076...

Страница 17: ...73992 6 Slide Grease Can R X83853 7 Panel A Back Service X69664 8 Deflector A Flue X69657 9 Screw 3 8 16x1 1 2 SERR 020129 10 Kit A Grease Shield X78330 SER 11 Panel Side Upper RT 073989 12 Panel Side Lower Right 073991 Item Description Part No 13 Nut Jam 1 1 2 12 Steel 073594 14 Caster 5 7 5 8 Stem Rigid 078377 15 Caster 5 7 5 8 Swivel w Lock 073240 16 Kit A Grill Control GEN MRKT X73474 SER 17 P...

Страница 18: ...992 6 Panel A Light X80626 7 Panel A Back Service X69664 8 Deflector A Flue X69657 9 Screw 3 8 16x1 1 2 SERR 020129 10 Kit A Grease Shield X78330 SER 11 Panel Side Upper RT 073989 12 Slide Grease Can R X83853 Item Description Part No 13 Panel Side Lower Right 073991 14 Nut Jam 1 1 2 12 Steel 073594 15 Caster 5 7 5 8 Stem Rigid 078377 16 Caster 5 7 5 8 Swivel w Lock 073240 17 Kit A Grill Control GE...

Страница 19: ...ent with the machine For reorders order part no 073160 Qty of six 1 qt bottles 5 2 3 4 6 1 Item Description Part No 1 Sheet Release Box of 9 080595 2 Retainer Sheet Release Reten tion Bar Qty of 3 080594 3 3 Clip Release Material w Tab Qty of 6 072673 Item Description Part No 4 Scraper Teflon Wiper 075887 5 Strip Replacement 075888 6 Cleaner Stera Sheen 1 qt Sam ple 073160 SAM ...

Страница 20: ...ories Available from Local Taylor Distributor Figure 4 6 1 3 2 4 6 5 Item Description Part No 1 Scraper Blade 6 Pack 073891 2 Scraper Grill 073225 3 Pad Cleaning Box of 10 073737 4 Holder Pad Cleaning 073736 Item Description Part No 5 Bin A Tool Storage X73829 6 Cleaner Stera Sheen Case of 6 1 qt Bottles 073160 ...

Страница 21: ...F Top Front T R Top Rear L P Lower Plate 1 8 10 4 1 2 3 9 6 5 7 Item Description 1 Raise Button 2 Standby Cook Mode Button 3 USB Cover Connection 4 Power Switch 5 Clean Mode Key Item Description 6 Program Key 7 Temperature Indicator Lights 8 Power Key 9 Function Display 10 Menu Select Keys ...

Страница 22: ...5 2 USER INTERFACE Model 811 813 819 821 Series User Interface 5 Notes ...

Страница 23: ...n a daily basis dark color side vs light color side Perform the following steps for installing release sheets CAUTION Make sure the grill is cool before attempting to install or remove release sheets 1 Slide the release sheet retainer through the hemmed end of the release sheet Figure 6 1 2 Hook the release sheet retainer on the release sheet shoulder screws at the top of the upper platen Figure 6...

Страница 24: ...re 6 5 CAUTION The upper platen surface and release sheet are very hot To prevent burn injuries wear heat resistant gloves when replacing the release sheets Note It is not necessary to change the release sheet if small pin holes develop on the sheet Care of Release Sheets Do not Do not fold or crease Figure 6 6 Do not touch with sharp objects grill scrapers or abrasive pads Do not place under othe...

Страница 25: ... will enter the Off mode displaying the message OFF The temperature indicators will not be illuminated A tone will sound for 20 seconds unless the operator presses the display screen Raise button or Standby button Figure 6 9 2 Press an item menu key on the control to start the grill The grill will start heating up to the proper temperature The control will display the selected menu item and indica...

Страница 26: ... approximately 5 seconds to enter the Program Mode Figure 6 12 2 The PASSWORD screen will appear Enter the Operator Password STORE1 and press the OK key Figure 6 13 3 The PROGRAM MODE screen will appear displaying the version of the software motor control and motor control boot along with several keys Figure 6 14 UNITS Key The Units key is used to select either English or metric units of measure I...

Страница 27: ...ill display Figure 6 17 To edit a menu item press the menu item key to bring up a virtual keyboard Use the back arrow to scroll to the beginning of the name Item 1 Press the Del key until all of the characters are removed Type in the desired name up to 9 characters and press the OK key to return to the previous screen If the box is blank creating a new Item type in the desired name up to 9 charact...

Страница 28: ... with the FUNCTION To increase or decrease the gap setting press and hold the up and down arrow keys Note The gap is designed to range from 0 in to 1 in 0 mm to 2 54 mm Operating the grill to cook products thicker than 1 in 2 54 mm will not allow proper platen operation Multiple Timing Functions There are four timing functions for clam and flat menu items Each function has a set of parameters asso...

Страница 29: ... keys Gap Each timing function has an associated gap setting This setting can be changed selecting the gap value Press and hold the up and down arrow keys to increase and decrease the gap value Upon completion of all programming selections save the selections by pressing the OK key To return to the main display screen without saving the programming selections press the EXIT key Service Contact Inf...

Страница 30: ... at approximately one second intervals Note If the button presses are done too quickly the platen will come down and initiate a cook cycle instead of placing the platen into Standby Pressing the Raise button will cancel the cook cycle Loading Store Menu Items to USB The same USB flash drive that was used to load software into the grill can be used to perform this procedure 1 Remove the USB cap fro...

Страница 31: ...l will display DONE at the bottom of the screen when the menu is loaded Press the EXIT key twice to return to the menu item screen 4 Remove the USB flash drive from the USB port and re install the USB cable cap on the USB connector 5 To load menu items from the USB flash drive to another control board repeat these software loading procedures Patty Placement and Removal Placement procedures of meat...

Страница 32: ...6 10 OPERATING PROCEDURES Model 811 813 819 821 Series Operating Procedures 6 Patty Placement Guide Figure 6 25 ...

Страница 33: ...play will show the name of the current menu item REMOVE IN and the time remaining until the product should be removed Figure 6 27 At the end of the cook cycle the control will display DONE a tone will sound and the platen will automatically raise Figure 6 28 Note To cancel a cook cycle at any time press the Raise button A tone will sound and the display will read CANCEL for 5 seconds and then ente...

Страница 34: ...press the Standby button again to initiate the second countdown timer The display screen will then change showing the REMOVE IN time for both of the flat menu items selected Follow this same procedure for up to four flat menu items to be displayed Figure 6 31 To Cancel a Flat Menu Item Timing Function If only one flat menu item timing function is displayed press the Raise button If two or more fla...

Страница 35: ...s accumulative REMOVE IN is always the last part of the cook cycle Figure 6 35 Standby Procedures Whenever the grill is idle and product is not being cooked the upper platen should be placed in the STANDBY position to conserve energy 1 To place the upper platen in the STANDBY position from the open position press the STANDBY button twice waiting 1 second between button presses Figure 6 36 The cont...

Страница 36: ...e control The following items will be displayed Version Current software version in the display control Menu Current menu that is loaded into the control Motor Control Version Current software version in the motor control board Motor Control Boot Version Current bootloader software version in the motor control board Figure 6 39 Cleaning after Each Run of Product 1 Using the grill scraper scrape th...

Страница 37: ...heets Daily Cleaning Procedures Note The three platen Model L811 has been selected to illustrate the step by step procedures For grills equipped with less than three platens perform the following steps as appropriate for your grill platen configuration 1 Raise the upper platen to the OPEN position by pressing the red RAISE button Figure 6 43 CAUTION Never use force to raise the upper platen Damage...

Страница 38: ... clip release sheet retainer and release sheet Take them to the sink area Place the release sheet on a clean flat surface next to the sink Figure 6 48 7 Repeat step 1 through step 6 for the remaining upper platen s 8 Wash and rinse the clips and retainers in the sink Set them aside for future use 9 Leave the release sheets on the clean flat surface next to the sink until further cleaning is perfor...

Страница 39: ...abrasive pad to the grill cleaning pad holder IMPORTANT Use the grill cleaning pad and holder identified on page 4 6 ONLY Using any other pad and holder will damage the release sheets 15 Dip the pad into the grill cleaner Important Do not scrub while applying grill cleaner in the following steps 16 Apply grill cleaner to the front side of the upper platens Figure 6 54 17 Apply grill cleaner to the...

Страница 40: ...platen 22 Apply grill cleaner to the inner edges of the right and left platens 23 Using the grill cleaning pad and holder dip the pad into the cleaner and apply to the rear shields Figure 6 58 24 Press the RAISE button to raise the lowered platen 25 Lightly scrub the front side of the platens and the bottom of the platen handles with the non abrasive pad until all soil has been liquified by the gr...

Страница 41: ...e the platen cook surfaces Figure 6 63 36 Press the STANDBY button twice to lower one of the platens Model 811 Only Press the STANDBY button twice to lower the center platen With a clean sanitizer soaked grill cloth rinse both sides of the center platen 37 With a clean sanitizer soaked grill cloth rinse the inner edges of the right and left platens 38 Press the RAISE button to raise the lowered pl...

Страница 42: ...ill damage the release sheet NOTICE To avoid damaging the grill Never use grill screens on the upper platen or the lower grill surface Never use any abrasives or cleaners other than the approved cleaner Never allow the grill scraper or the abrasive cleaning materials to come in contact with the release sheet 43 Pour a small amount of lukewarm water on a clean sanitizer soaked grill cloth while hol...

Страница 43: ...y the grease cans Figure 6 69 49 Wash rinse and re install the grease cans 50 Wipe all areas with a clean sanitizer soaked grill cloth 51 Wipe all exterior panels For 24 Hour Stores Only Re install the release sheets on the opposite side than previously used Secure the sheets with the release sheet clips and retainers Start up the grill per instructions starting on page 6 1 Figure 6 70 Non 24 Hour...

Страница 44: ...6 22 OPERATING PROCEDURES Model 811 813 819 821 Series Operating Procedures 6 3 Place the power switch in the OFF position Figure 6 72 14583 ...

Страница 45: ...the power cords may have come loose or unplugged from the wall during cleaning b Reconnect the cord c The fuse in the control box is faulty c Call a service technician d The power switch is faulty d Call a service technician 5 The upper platen will not stay in the Standby mode but will stay in the COOK position a Incorrect use of the Standby button The Standby button may have been pressed twice to...

Страница 46: ...LATEN STUCK CALL SERVICE LATCH IF THE PLATEN IS OPEN COOK FLAT ITEMS ONLY a The arm bearings are dirty a Call a service technician b The air cylinder is faulty b Call a service technician c Plugged air lines to cylinders c Call a service technician 11 The platen will not lower to preset gap height a Excessive carbon buildup on the shields a Follow closing procedures to properly clean and remove ca...

Страница 47: ...t may have accumulated ice crystals g Ensure that open boxes are kept closed and that all the product is covered during storage h Cooking procedures may have been followed incorrectly h Ensure that the product was removed immediately after the cook cycle ended Double check that the correct product was selected from the Main Menu screen i Other equipment may be at fault i Check temperatures of all ...

Страница 48: ...tion e Product must be within specification proper thickness shape etc f The platen is not level f Call a service technician g The preset gap height is incorrect g Call a service technician h Air pressure is not high enough h Call a service technician 15 The display reads HOME SWITCH STUCK ON CLAM ITEMS BLOCKED CALL FOR SERVICE a Two sided cooking options are blocked a Turn the control off and the...

Страница 49: ... not fully engaged a Re engage the quick disconnect b The manual shutoff valve is in the OFF position b Turn the valve to the ON position c Air is in the gas hose c Wait 5 minutes before relighting d The processor control is faulty d Call a service technician e The spark ignition module is faulty e Call a service technician f The gas solenoid is faulty f Call a service technician g The electrode i...

Страница 50: ...7 6 TROUBLESHOOTING GUIDE Model 811 813 819 821 Series Troubleshooting Guide 7 Notes ...

Страница 51: ... of Product manufacture as indicated by the Product serial number Proof of purchase may be required at time of service 2 This limited warranty is valid only if the Product is installed and all required service work on the Product is performed by an authorized Taylor distributor or service agency and only if genuine new Taylor parts are used 3 Installation use care and maintenance must be normal an...

Страница 52: ...l temperatures are within specification 10 Failure damage or repairs due to faulty installation misapplication abuse no or improper servicing unauthorized alteration or improper operation or use as indicated in the Taylor Operator s Manual including but not limited to the failure to use proper assembly and cleaning techniques tools or approved cleaning supplies 11 Failure damage or repairs due to ...

Страница 53: ...QUENTIAL OR INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSES ARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT BE ALTERED ENLARGED OR CHANGED BY ANY DISTRIBUTOR DEALER OR OTHER PERSON WHATSOEVER LEGAL REMEDIES The owner must notify Taylor in writing by certified or registered letter to the following ...

Страница 54: ...8 4 LIMITED WARRANTY ON EQUIPMENT Model 811 813 819 821 Series Limited Warranty on Equipment 8 Notes ...

Страница 55: ...erified proof of purchase may be required at time of service 2 This limited warranty is valid only if the Part is installed and all required service work in connection with the Part is performed by an authorized Taylor distributor or service agency 3 The limited warranty applies only to Parts remaining in use by their original owner at their original installation location in the unit of original i...

Страница 56: ... prevented from beginning warranty service work promptly upon arrival 9 Failure damage or repairs due to faulty installation misapplication abuse no or improper servicing unauthorized alteration or improper operation or use as indicated in the Taylor Operator s Manual including but not limited to the failure to use proper assembly and cleaning techniques tools or approved cleaning supplies 10 Fail...

Страница 57: ...TIAL OR INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSES ARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT BE ALTERED ENLARGED OR CHANGED BY ANY DISTRIBUTOR DEALER OR OTHER PERSON WHATSOEVER LEGAL REMEDIES The owner must notify Taylor in writing by certified or registered letter to the following addr...

Страница 58: ...9 4 LIMITED WARRANTY ON PARTS Model 811 813 819 821 Series Limited Warranty on Parts 9 Notes ...

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