TANDBERG STORAGELIBRARY, Руководство пользователя

Страница: 75 / 86

StorageLibrary T40 Installation and User Guide 67
Table 9 Troubleshooting Matrix – Media with Solution
Problem Solution
Media
Media barcode labels
Make sure the barcode labels are applied in the correct
orientation on the cartridge. See section
Labeling Cartridges
for the Barcode Reader .
Make sure there are no wrinkles on the label.
Make sure that StorageLibrary T40 specific labels are used.
If all of the above are OK, replace the label with a new one.
If problem continues, contact your service representative.
Data cartridge incompatible with
drive
Make sure you are using a data cartridge that is compatible
with the drive. See the tape drive’s reference manuals for
details.
The SW backup application detects if an incompatible data
cartridge is used, and communicates this to the user.
Remove the cartridge from the library.
Cannot write to or read from
tape
Make sure that the cartridge is write enabled (move the write-
protect switch to the enabled position).
Make sure that the cartridge has not been written using an
incompatible format.
Make sure that the cartridge is an acceptable format for your
drive type. See the tape drive’s reference manuals for details.
Make sure that the cartridge has not been exposed to harsh
environmental or electrical conditions and is not physically
damaged in any way.
Many backup applications do not read or write to cartridges
that were created using a different backup application. In this
case, you may have to perform an erase, format, or label
operation on the cartridge.
Make sure you understand any data protection or overwrite
protection schemes that your backup application may be
using, which could prevent you from writing to a given
cartridge.
Retry the operation with a different, known good tape.
Clean the tape drive. See section Cleaning Tape Drives .