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Troubleshooting

Problem

Solution

SCSI problems

Make sure that the correct host controller card is installed.

Verify that the SCSI cables are not damaged and that the total
SCSI cable length is not exceeding the maximum required
length.

Verify that the drive SCSI IDs are set to unique SCSI IDs that
are not used by any other SCSI device on the same bus.

Verify that the host application and the device drivers are
installed with the most resent patches to support the tape
drive.

Issue a system reset from the front panel or remote
management.

Make sure the tape drive is properly inserted into the bay.

Reboot the library by turning power off from the rear of the
library and then on.

Reboot the host system when the library has completed its
power on sequence.

Contact your service representative.

Table 13. Troubleshooting Matrix Library Performance with Solution

Problem

Solution

Library Performance

The library is not efficiently
backing up data

Check the network bandwidth from the host system. If you are
backing up data over a network, consider comparing to a
local-only backup.

Verify that the host application and the device drivers are
installed with the most resent patches to support the tape
drive and the library.

Connect the library to an LVD SCSI bus and make sure there
are no SE devices on the same bus, because this causes the
entire bus to negotiate down to SE speed.

Clean the tape drive. See

Cleaning Tape Drives

Try a new cartridge. A marginal cartridge can cause
performance problems due to bad spots on the tape requiring
retries.

Backing up compressed data lowers performance.

Check the size of the files. Small file size can impact
performance.

Table 14. Troubleshooting Matrix Cleaning with Solution

Problem

Solution

Cleaning

Cannot load the cleaning
Cartridge

Make sure there is no cartridge present in the drive before you
load a cleaning cartridge.

Make sure the cleaning cartridge is not expired.

Contact your service representative.

Содержание StorageLibrary T40 T40

Страница 1: ...InstallationandUser Guide...

Страница 2: ...e for errors contained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract...

Страница 3: ...I Bridging and LUN 6 Partitions 7 Control Path 7 I E Station 7 Simple Network Management Protocol SNMP 7 Capacity on Demand COD 7 Browser Requirements 8 3 Unpacking the StorageLibrary 9 Finding a Loca...

Страница 4: ...tions 38 Reconfigure Partitions 39 Changing Partition Modes 39 Setting Drive ID 40 Modifying the Control Path 40 Configuring Autoclean 41 Configuring FPI Password 41 Configuring RMI Password 42 Config...

Страница 5: ...g Library Firmware 61 Updating Drive Firmware 62 11 Working With Cartridges and Barcodes 65 Handling Cartridges Properly 65 Write Protecting Cartridges 66 Barcode Requirements 66 Installing Barcode La...

Страница 6: ...Specifications 83 15 Safety and Regulatory Information 85 Safety Approvals 85 EMC Approvals 85 Europe 85 USA 85 Japan 86 Canada 86 Conformity Declarations 86 Europe 86 Australia New Zealand 86 16 App...

Страница 7: ...Figure 11 StorageLibrary Cabling SCSI 16 Figure 12 StorageLibrary Cabling Fibre Channel 18 Figure 13 Positioning of Barcode Label for LTO Cartridges 19 Figure 14 Front Panel Interface Menu Tree 23 Fig...

Страница 8: ...ing Matrix Media with Solution 75 Table 12 Troubleshooting Matrix SCSI with Solution 75 Table 13 Troubleshooting Matrix Library Performance with Solution 76 Table 14 Troubleshooting Matrix Cleaning wi...

Страница 9: ...cal and Electronic Equipment Directive This product contains materials that are recyclable under the Waste Electrical and Electronic Equipment WEEE directive of the European Union This product should...

Страница 10: ...torageLibrary T40 433601 Customer Replaceable Unit CRU Power Supply Instruction StorageLibrary T40 433602 Getting More Information or Help For further assistance please visit our web at www tandbergda...

Страница 11: ...asy control for configuration and diagnostic activities Remote management to the library via a remote management interface Menu Wizards for simplified library configuration Integrated barcode reader S...

Страница 12: ...ped with four removable magazines all accessible from the front of the unit The lower magazines hold 12 cartridges each and the two upper magazines hold 8 cartridges each There are no hidden slots To...

Страница 13: ...lectrical or mechanical failure Standby Switch A switch on the front panel provides a Library Standby mode If the switch is pushed when the library is active the library completes the current operatio...

Страница 14: ...the opening to prevent dust from entering the library Library Features This section describes several features of the StorageLibrary Operator Interfaces The front panel is located on the front of the...

Страница 15: ...ther the lower left or the upper left magazine The number of I E slots for the 40 slot library is user settable to 0 none 3 or 8 The number of I E slots for the 24 slot library is user settable to 0 n...

Страница 16: ...8 Product Overview Browser Requirements The supported browsers include Firefox version 1 0 6 and above Internet Explorer version 6 0 and above...

Страница 17: ...m Pay particular attention to the cord at the wall receptacle and the point where the cord exits from the StorageLibrary Make sure that object will not fall and liquids will not spill into the chassis...

Страница 18: ...iner to be sure that all parts were included in the shipment and no parts are damaged A standard package for the StorageLibrary consists of the following items A factory assembled StorageLibrary unit...

Страница 19: ...front panel Caution The transport locking screws must be removed before the StorageLibrary can operate normally Figure 3 Transport Locking Screws Marked with Red Plastic Tabs The transport locking sc...

Страница 20: ...e StorageLibrary is designed for use in a 19 rack system using 4U of rack space The length of the power cord and the primary interface cables restrict the placement The StorageLibrary is designed to o...

Страница 21: ...he rear of the library 3 Wait until the library completes its power on sequence 4 Use the front panel interface to remove the magazines Menu Operations Eject Magazine 5 Physically remove the magazines...

Страница 22: ...er than the StorageLibrary adjust the two sets of screws M4x12 washers and nuts shown in Figure 8 Mounting the Rack mounting Kit to a Rack 2 Adjust the Left Rail Assembly to fit the measurement in ste...

Страница 23: ...ry in the rack Slide the StorageLibrary on the rails from the front of the rack Fix the StorageLibrary using two M6x12 screws in front of the rack one on both left and right side The lower screw on ea...

Страница 24: ...ies with SCSI tape drives For libraries with Fibre Channel tape drives For instructions on cabling a library with SCSI tape drives see Connecting Library Cables SCSI For instructions on cabling a libr...

Страница 25: ...minator b Connect a cable between the last tape drive on the SCSI bus and the host Note that there are limitations to the length of the SCSI cable 3 Connect your Ethernet cable to the Ethernet port on...

Страница 26: ...using the commands on the front panel For configuration information refer to Configuring the Library System Power on At power on for the first few seconds the unit performs a sequence of diagnostic te...

Страница 27: ...message on the display Refer to Troubleshooting to learn the procedures for resolving the problem Labeling Cartridges for the Barcode Reader You must attach barcode labels to the cartridges if you wan...

Страница 28: ......

Страница 29: ...ached to the front of the library The Operator interface appears on the LCD display of the front panel for executing basic library management functions The functions of the four control buttons are di...

Страница 30: ...es eject magazines clean drive and change partition mode The Setup menu consists of commands that you can use to set up and configure various aspects of the library including network partitions I E st...

Страница 31: ...StorageLibrary Installation and User Guide 23 Figure 14 Front Panel Interface Menu Tree...

Страница 32: ...e ID Control Path Autoclean Barcode Mode Library Password Inquiry String Menu Timeout Barcode Scanner Date and Time Audible Alarm Library Slots and Drives Inquiry String FW Version Barcode Scanner Aud...

Страница 33: ...IP Address Dynamic Netmask Dynamic Gateway MAC Address Allow Web Access Allow Web FW Upg Reboot Load Drive Partitions Partition Assignment Drives Magazines Drive Interface ID Control Path Autoclean B...

Страница 34: ...26 Information about the Operator Interfaces Figure 15 Remote Management Interface Top Level Menu Tree...

Страница 35: ...Barcode Scanner Date and Time Audible Alarm Library Inquiry String FW Version Serial Number Password Menu Timeout Barcode Scanner Date and Time Audible Alarm World Wide Name Maintenance Library FW Up...

Страница 36: ...ification Severity Threshold SNMP Trap Host Load Drive Partitions Partition Assignment Drives Magazines Drive Interface ID Control Path Autoclean Barcode Mode RAS Tickets Unload Drive Library Inquiry...

Страница 37: ...tape drive operations An operator cannot perform operations that affect the physical library such as creating or deleting partitions Details on user privileges include One administrative login is ava...

Страница 38: ...ve The drive is in the process of mechanically loading the tape Drive Unloading ul The drive is in the process of mechanically unloading the tape Drive Update Ready ur The drive has completed an inter...

Страница 39: ...n the example in Figure 17 Map Menu the library is taking inventory The robotics status is unknown grey Slot 30 is full Slot 36 has a cleaning cartridge Slots 29 31 to 35 and 37 to 40 are empty The st...

Страница 40: ......

Страница 41: ...nfiguring the library is not a one time process The Setup Wizard is simply an aid to assist you with the initial configuration You can always return to the Setup Wizard or use commands on the Setup me...

Страница 42: ...RMI If you run the Setup Wizard from the FPI and you do not complete all the Setup Wizard screens the library will save whatever modifications if any you have made However if you run the Setup Wizard...

Страница 43: ...name and port name appear Modifying Control Path FPI and RMI Allows you to configure which drive shall be the control path in each of the partitions Modifying Library Inquiry String FPI and RMI Allow...

Страница 44: ...complete the Setup Wizard remotely the FPI wizard automatically displays the Network settings you need to access the RMI The network settings are also viewable from the front panel Reports Remote Mana...

Страница 45: ...ned to one of the existing partitions as determined by the original partition configuration When the I E setup is changed it is highly recommended that the partition setup also be redone To identify h...

Страница 46: ...and one magazine The tape drive or slot cannot be shared with another partition an exception to the sharing restrictions are cleaning tapes and the I E station slots which are shared among all partit...

Страница 47: ...ine Note When changing the partition mode from online to offline all host application commands are completed if they are in progress when the mode is changed Online the normal operating condition for...

Страница 48: ...he default SCSI ID for the drive bays is defined as follows Drive Bay 1 bottom Drive Bay 2 Drive Bay 3 Drive Bay 4 top The drive SCSI ID is configured with the Setup Wizard After the initial setup of...

Страница 49: ...f password corresponding to the two access levels The Operator has access to all of the features in the Reports and Operations submenus These features allow the Operator to check statistics and issue...

Страница 50: ...s been no activity on the front panel interface or remote management interface for a certain time the FPI and RMI screens return to the home screens The menu timeout is user settable from 1 to 9 minut...

Страница 51: ...NMP notification screen lets you manually register an external application SNMP notification can only be set up by the Administrator from the remote management interface The screen lists existing IP a...

Страница 52: ...he library produces E mail notification can only be configured from the RMI You need to complete the following steps to configure e mail Event Notification 1 Enable or disable the e mail notification...

Страница 53: ...ssword enabled regardless of how many times the system is restarted the library will have this free access Once the FPI password is enabled the user will need to enter an Operator password or an Admin...

Страница 54: ...which partition to assign the unassigned I E cartridges to the cartridges are ready for use If you select the wrong partition open the I E magazine move the cartridge to a different I E slot and close...

Страница 55: ...tions Place cartridges in an available I E slot The library s scanner automatically reads the barcode on new cartridges Exporting Cartridges When you export cartridges from a library with logical libr...

Страница 56: ...ridge when imported is moved to the first free cleaning slot If no cleaning slots are configured the assigned cleaning cartridges will remain in the I E station Cleaning Media Handling When a cleaning...

Страница 57: ...select Operations Change Partition Mode 2 For each partition that you want to take online click Online 3 Click Apply Taking a Library Offline 1 Using the library s front panel or the remote management...

Страница 58: ...neath the magazine to prevent the back of the magazine to fall down when it leaves the magazine bay See Figure 18 Removing the Magazine from the Library Figure 18 Removing the Magazine from the Librar...

Страница 59: ...lly in until the eject spring engages 3 Push the magazine further in against the spring until the magazine is latched Figure 21 Push Magazine until it Clicks into Place Manual Emergency Release of Mag...

Страница 60: ...a controlled manner The following takes place before the StorageLibrary goes into standby mode 1 Finish any StorageLibrary activity 2 The power to the tape drives are switched off 3 The display is tu...

Страница 61: ...the front panel interface refer to the front panel menu map in figure 14 Front Panel Interface Menu Tree Viewing Library Settings The Library Settings report contains information on the following libr...

Страница 62: ...cartridges Barcode Mode 6 Character or 13 Character Autoclean Enabled or Disabled The path to open the report from the RMI is Reports Partitions Drive Settings Viewing Network Settings The Network Se...

Страница 63: ...StorageLibrary Installation and User Guide 55 Viewing Log The viewing log report provides information on library events and errors The path to open the report from the RMI is Reports Log...

Страница 64: ......

Страница 65: ...the back of the library and locate the power supply that you want to replace 2 Turn off the power of the library using the switch on the rear 3 Disconnect the power cord 4 Loosen the power supply thu...

Страница 66: ...the tape drive you will need to reinstall the cover plate 3 Insert the tape drive into the drive bay Using the guide rails on both the tape drive and in the drive bay slowly slide the tape drive into...

Страница 67: ...These instructions explain how to remove a tape drive and replace it with a new one Required tools None 1 Prepare host applications for tape drive removal 2 If there is a cartridge in the Drive use th...

Страница 68: ...60 Adding Removing and Replacing Figure 24 Adding Removing or Replacing a Tape Drive...

Страница 69: ...oose to update tape drive firmware during this procedure make sure that cartridges are not loaded in any of the tape drives If cartridges are loaded in tape drives during the update process the librar...

Страница 70: ...dentified the need to update tape drive firmware on one or more tape drives use the following steps to load the firmware onto the tape drives 1 Download and install the TDKit software in your computer...

Страница 71: ...StorageLibrary Installation and User Guide 63 From the FPI select Tools Drive Settings...

Страница 72: ......

Страница 73: ...he internal contents of cartridges or the casings themselves rendering the cartridges unusable Do not expose cartridges to direct sunlight or sources of heat including portable heaters and heating duc...

Страница 74: ...lues 0 9 The library supports Code 39 3 of 9 type barcodes For LTO media barcodes the library supports six characters for the barcode plus a two character media type identifier Caution You must use St...

Страница 75: ...lso turn on or off and flash to indicate an abnormal state If the problem is not severe the library continues to provide full functionality to all unaffected partitions When possible the library provi...

Страница 76: ...ble Remove all cartridges Verify that the cartridge is not damaged Insert empty magazines Power cycle the loader Retry the operation Retry the operation with a new magazine 1129 112C Failed to stow at...

Страница 77: ...pe 6009 Drive n Tape Alert 9 Write Protect You are trying to write to a write protected cartridge Remove the write protection or use another tape 6012 Drive n Tape Alert 12 Unsupported Format You have...

Страница 78: ...try the operation Verify that the magazines are locked Turn off the loader and try to remove the magazines by using the emergency eject pin Contact your service representative 1001 Failed moving the r...

Страница 79: ...a file or sent via e mail to technical support System test Runs a test of the library hardware Cycle test Starts a test where cartridges are moved randomly between magazine slots and between the drive...

Страница 80: ...vice Configuration Wizard again if needed Verifying Recent Changes If the library has been installed previously and operated correctly but is now incurring a problem verify any recent changes to the s...

Страница 81: ...e main power switch on the rear of the library Verify that the fans start at power on and then stops after a few seconds Check the power cord connection Make sure the power switch on the rear panel is...

Страница 82: ...upply by using the power extension cable located behind the battery holder cover plate on the rear of the library Follow the drive s emergency eject procedure to remove the cartridge from the drive Re...

Страница 83: ...e s reference manuals for details Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way Many backup applications do...

Страница 84: ...tion Library Performance The library is not efficiently backing up data Check the network bandwidth from the host system If you are backing up data over a network consider comparing to a local only ba...

Страница 85: ...uld be suspected as being defective if it is not an invalid cleaning cartridge If this occurs export the cartridge and load a known good cartridge In some cases a cartridge can be worn out have a defe...

Страница 86: ...library by issuing a system reset Wait at least 30 seconds for the RMI to initialize Power cycle the library by turning off and on the main power switch on the rear of the library Wait at least 30 se...

Страница 87: ...ons displayed on the FPI screen The robotics will automatically be moved to the lower front position and the magazines will pop out 3 Remove the magazines 4 Remove all cartridges from all the magazine...

Страница 88: ...u want to ship the unit you need to use the original packaging in order to keep the warranty The packaging has been designed specifically for the StorageLibrary for safe transportation If you need to...

Страница 89: ...ol module Supported Cartridges LTO 1 read only in LTO 3 drives not supported by LTO 4 drives LTO 2 read write in LTO 3 drives read only in LTO 4 drives LTO 3 LTO 3 WORM LTO 4 LTO 4 WORM Maximum Storag...

Страница 90: ...e rear surface of the rack mount bracket to the front most feature of the library Library Component Weights The table below lists the weights of the library hardware components Table 22 Library Compon...

Страница 91: ...W Power Consumption Peak 120 W Maximum peak length less than 10ms Climatic Specifications Table 24 Temperature Range Temperature Operating Range 10 C to 35 C Gradient 10 C hour Non Operating Range 30...

Страница 92: ......

Страница 93: ...t Edition April 1 2003 CB report IEC 60950 1 2001 EMC Approvals This product complies with the following EMC standards Europe EN55022 1998 A1 2000 A2 2003 Class A Warning This is a class A product In...

Страница 94: ...ormation Technology Equipment VCCI If this equipment is used in a domestic environment radio interference may occur in which case the Operator may be required to take corrective actions Canada ICES 00...

Страница 95: ...r Guide 87 16 Approved Drive Types The following drive types are approved for use with the StorageLibrary T40 IBM LTO 3 SCSI full height IBM LTO 3 Fibre Channel full height IBM LTO 4 SCSI full height...

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