Tandberg Data StorageLibrary T40 T40, Инструкция по установке и эксплуатации

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72 Troubleshooting
Software Checking
1. Verify that the SCSI-controller can see all devices during boot sequence. If not, enter HBA-bios
and check that LUN-scanning is enabled.
2. Verify that operating system can see all SCSI devices, both robotics and tape-drives.
3. Verify that drivers are loaded properly. Some applications use their own drivers so the device
should appear "unknown" in device manager. Normally drivers from hardware vendor should be
preferred.2.
4. Verify that the Backup software detects loader and drives properly and does not report errors.
Run "Device Configuration Wizard" again if needed.
Verifying Recent Changes
If the library has been installed previously and operated correctly but is now incurring a problem, verify
any recent changes to the system to ensure that these changes are not causing the problem. Try the
following:
1 If the system configuration has changed: Remove the change to see if it affected the library.
2 If an operating system corrective patch has been installed: Remove it to see if it affected the
library.
3 If a SCSI device has been added: Check for SCSI ID conflicts.
4 If a SCSI device has been added: Check if the SCSI termination has been properly set.
Troubleshooting Matrix
The table below describes different problem situations and suggested actions to try to resolve the
problem.