TallyGenicom 6300 Series, Руководство по обслуживанию, Страница: 41 / 175

Chapter 3. Faults and Troubleshooting
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3. Faults and Troubleshooting
This chapter deals with troubleshooting problems on a 6300 Series printer. Messages that indicate
printer faults and errors are explained and corrective action given. The few paper handling and
print quality problems that may occur are also explained.
Messages on the Control Panel Display report both normal operation and fault situations. In the
table below is presented a listing of the messages that need explanation or action on the part of the
operator or repair person. Each message listing includes causes and corrective actions where
necessary.
3.1 Faults
When a fault occurs, it will cause the printer to cease operation and go Offline. The printer alarm
will sound, the Fault Indicator will illuminate, and the display will report a fault message.
In some cases it is possible to clear an error message and continue using the printer by depressing
the
CLEAR
key. However, the quality of the print may be questionable and collateral damage to
other parts may result. If the fault message returns, perform the required corrective action.
If a nondestructive fault occurs in the middle of printing a document, one line of text may be lost
after the error condition is corrected and the printer put back Online.
If the fault is in the control panel or interprocessor link, the fault message may not be displayed,
and the beeper and Fault LED may not operate.
3.2 Fault Correction Procedure
Step 1.
First check the fault message on the Control Panel Display and look it up in the Fault
Message tables provided here.
Step 2. Perform the required corrective action. Some Fault and Error messages will
automatically clear as soon as the problem is corrected (for example, the Paper Out
message will clear when a new stack of paper is loaded).
Step 3.
If a faulty piece of hardware is indicated, call your Customer Service Representative
for repair.
Step 4. If any other faults appear on the display after you have corrected the original problem,
go back to Step 1 and perform required corrective actions for the new problem.
Otherwise place the printer back Online and test it during normal print operations.