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9
SYSTEMA S.p.A.
INFRA ES rev. 02GBEN13112018
WARRANTY
9 WARRANTY
9.1 OBJECT AND DURATION OF THE WARRANTY
1) Warranty is limited to material or workmanship defects on components supplied by SYSTEMA. In the event of
defects in material or workmanship, SYSTEMA will arrange free of charge the repair or replacement of the defec
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tive parts, REMAINING EXPRESSLY EXCLUDED ANY OTHER FORM OF WARRANTY OR INDEMNIFICATION,
WHETHER LEGAL OR CONVENTIONAL. Replaced parts must be promptly returned to SYSTEMA, free of charge
at S. Giustina in Colle (PD), at the customer’s expense. In the event of a Warranty intervention, the user will be
subjected to fixed call-out charge, in addition to mileage reimbursement, if the place of intervention is more than ten
kilometres from the Authorised Centre headquarters (Support Centre)
2) The validity of the Warranty starts from the "Commissioning", provided that it takes effect within 6 (six) months from
the date of purchase of the appliance by the user. In any case, the Warranty will expire 18 (eighteen) months from
the date of the SYSTEMA invoice.
3) Any replacement of defective parts (or of the entire appliance) will not extend the original warranty deadline. The
Warranty on replaced parts will expire with the expiry date of the Appliance Warranty.
4) The "warranty period" will be 1 (one) years on each component of the appliance.
5) For the "combustion chamber", the warranty period will be 10 (ten) years, subject to a seasonal maintenance check
documented and referred to in section e) of the next chapter.
9.2 EXCLUSIONS FROM THE WARRANTY
1) The warranty is not operative in the following cases:
a.
Faults not attributable to defects in materials or workmanship, without limitation
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breakages occurring during transportation;
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non-compliance of the system with the local laws and regulations in force;
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failure to comply with the installation specifications indicated in the technical notes supplied with the Ap
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pliance
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and/or the rules of good technique;
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damage caused by accidents, fire, accidents in general or negligence not attributable to SYSTEMA.
b. Manoeuvres or failures due to interventions of unauthorised personnel.
c.
Faults caused by anomalies dependent on the power or fuel supply.
d.
Damage due to: poor maintenance, neglect or improper use, voltage variations in the electrical supply, mois
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ture and dust in rooms, incorrect dimensioning and/or defective execution of the installation.
e.
Corrosions or breaks caused by: stray currents, condensation, overheating caused by incorrect regulation
of the gas pressures in the supply or to the burner, or by the use of fuel gas with caloric characteristics other
than those referred to on the plate
f.
Use of spare parts that are not original or not authorised by SYSTEMA.
g.
Normal wear and deterioration
h.
Products not properly kept or stored.
2) The Warranty is not operative in the following cases
a.
Payment for the Appliance has not been made within the time limits of the contract.
b. "Start-up" has not been carried out by the Authorised Centre and/or no copy of the Warranty Certificate has
been received, duly completed and signed in its entirety.
c.
The User has not reported the defect within 10 days of the discovery.
9.3 COMPETENCES
1) Warranty operations must be requested from the Authorised Centre that performed the "Commissioning". Failure to
do so may invalidate the warranty. In that case, the user must produce to the Authorised Centre the Warranty Certif
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icate.
2) The Authorised Centre intervenes, consistent with its organisational requirements, during normal working hours.
