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time.)

Max Wait Time(sec) : Calls that have been waiting in the queue for this number of seconds
will be sent to the “ If not answered ” destination.

Max Callers : Max number of callers who are allowed to wait in the queue. (Default is 0,
which means unlimited.) when the maximum number of callers in the queue is reached,
subsequent callers will be sent to the “
If not answered ” destination.

Join Empty : Allow callers to enter the Queue when no Agents are available. If this option is
not defined, callers will not be able to enter Queues without available agents - callers will be
sent to the “
If not answered ” destination.

Leave When Empty : If this option is selected and calls are still in the queue when the last
agent logs out, the remaining callers in the Queue will be transferred to the ”If not answered”
destination. This option cannot be used with Join Empty simultaneously.

Auto Fill : Callers will be distributed to Agents automatically.

Report Hold Time : Report the hold time of the next caller for Agent when the Agent is
answering the call.

Frequency(sec) : Repeat frequency to announce the hold time for callers in the Queue.(“0”
means no announcement).
 Announce Hold Time : Announce the hold time. Announce (yes), do not announce (no) or
announce once (once), There will be no announcement when the hold time is less than 1
minute.

Repeat Frequency(sec) : Interval time to play the voice menu for callers.(“0” means do not
play).

Announcement Prompt : Select an IVR prompt to be used as the Announcements Prompt.
3.3.5 Time Based Rules
Many businesses have fixed working hours where they know for example that they are only open
Monday to Friday between 9am and 5pm and will be closed for business at all other times. Time
conditions inSyn_PBX allow you to control what happens to inbound calls both during and
outside normal business hours.
Navigate to web menu:
Inbound Control->Time Based Rules .
Click “ New Time Rule ” to add a time condition for the system: