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3.3.2 IVR
IVR, or interactive voice response, is responsible for the menus people hear and respond to when
they call up a company or business and hear the words for example: "press 1 for sales, press 2 for
marketing, press 0 to speak to the operator,".
IVR Prompts
To configure an IVR menu on Syn_PBX system you’ll first need to record your IVR prompts, these
IVR prompts will communicate to the callers the menu options that they have e.g. press one for
sales.
Navigate to web menu:
Inbound Control->IVR Prompts
On this page you can delete the default voice prompts and click “New Voice” button to record a
new voice prompts from a designated extension.
Click “Record” button and the extension will ring, pick-up the extension and speak to record your
message. Once recording is complete your voice prompts will be listed on this page.
There is another way to add voice prompts to the system, click “Upload Voice Prompts” tab.
Here you can select a pre-recorded voice prompts file from your operating system to upload and
once complete your file will be listed on
Voice Prompts
page. Now you can use your file to setup
your personalized IVR menu.
IVR menu
Navigate to web menu:
Inbound Control->IVR .
Click “ New IVR ” button to add an IVR menu.