H.264 Hybrid DVR
67
You
must
set
your
network
environment
properly
to
use
remote
control
software
(Net
Viewer
or
Web
Viewer).
1.Ping
Test
through
your
Router
Ping
is
a
command
‐
line
tool
used
to
check
whether
another
computer
is
reachable
from
your
own.
You
can
use
the
command
either
from
the
Windows
Command
Prompt
or
from
a
Linux
terminal.
The
following
shows
the
sample
output
under
Windows: Type
“ping
DVR
IP
address” (e.g.
ping
192.168.0.26).
If
DVR
and
your
computer
are
in
same
intranet
(LAN)
and
are
connected
each
other
through
router,
you
will
see
successful
ping
test.
If
you
get
time
out
message
at
ping
test,
you
should
fix
this
problem
before
going
to
next
step.
• Check
if
DVR
and
computer
are
in
same
intranet.
• Check
if
there
are
other
computers
or
devices
that
have
same
IP address
in
same
intranet.
• Check
if
IP
address,
subnet
mask
and
gateway
address
are
correct.
2.
Direct
ping
test
without
Router
You
can
do
ping
test
simply
with
direct
connection
between
PC
and
DVR.
If
it
fails,
please
check
your
intranet
(LAN)
configuration.
• Connect
PC
and
DVR
using
Crossover
LAN
cable
(usually
orange
color).
APPENDIX
‐
NETWORK
TROUBLESHOOTING
