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Hardware Issues

This describes hardware issues related to the Sun Fire X4100 and Sun Fire X4200
servers, and includes these topics:

■

“Miscellaneous Issues” on page 58

■

“Preventative Maintenance Issue” on page 62

■

“Hard-Disk Drive (HDD) Issues” on page 62

Note –

If an issue statement does not specify a particular platform, the issue applies

to all platforms.

Содержание Sun Fire X4100

Страница 1: ...Microsystems Inc www sun com Submit comments about this document at http www sun com hwdocs feedback Sun Fire X4100 and Sun Fire X4200 Servers Product Notes Part No 819 1162 24 November 2006 Revision...

Страница 2: ...ISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2006 Sun Microsystems Inc 4150 Network Circle Santa Clara Californie 95054 Etats Unis Tous droits r serv s...

Страница 3: ...are Issues 6 RAID Volume Requires 64 Mbytes of Unpartitioned HDD Space for Metadata 6312581 6 RAID 1 Volume Cannot Be Created Partition Warnings Displayed 6310074 6 LSI MPT BIOS Does Not Provide Low L...

Страница 4: ...NMP Issues 11 SP Does Not Handle SNMP Traps 6396525 12 Serial Port Speed Setting Reverts to 9600 After Exiting CLI Session 6298521 12 Browser Displays Confusing Message After Transfer Has Completed 62...

Страница 5: ...9 22 BIOS Date and Time and Optimal Defaults Must be Reset After Certain System Events 6379898 22 Upgrading BIOS Without Changing and Saving Optimal Defaults Might Result in Increased Memory Latency 6...

Страница 6: ...rom CD Media Hangs When the Second Disc is Inserted 6374024 33 AMD Erratum 131 Warning Message Can Be Safely Ignored During Solaris OS Startup 6438926 6447850 33 Sun Installation Assistant Issues 34 R...

Страница 7: ...42 RHEL3 U5 64 bit Ignore Keyboard reset failed Message 6306118 43 Infinite Reboot Loop Cycle in RHEL4 U3 With smp Kernel BIOS 31 34 36 and Single Dual Core CPU 6466105 43 RHEL3 U7 32 Bit Installation...

Страница 8: ...s 6293118 51 Do Not Use Backup or Restore Functionality in LSI MyStorage 6456252 52 Systems with Under 4 GB Memory Fail to Resume from Hibernation when Running Windows Server 2003 with BIOS 34 6457304...

Страница 9: ...to BIOS 36 59 Preventative Maintenance Issue 62 Heatsinks and Fans Can Become Clogged 62 Hard Disk Drive HDD Issues 62 Do not Mix HDD Capacities When Using RAID 62 HDD LEDs Bleed Through to Adjacent L...

Страница 10: ...x Sun Fire X4100 and Sun Fire X4200 Servers Product Notes November 2006...

Страница 11: ...re release available more than one version of the Release Notes might be available to provide the ability to return to earlier releases for troubleshooting Note The software on the CDs that are shippe...

Страница 12: ...translated documentation For all Sun documentation see the following URL http www sun com documentation Contacting Sun Technical Support If you have technical questions about the Sun Fire X4100 or Su...

Страница 13: ...d damage or loss caused by or in connection with the use of or reliance on any such content goods or services that are available on or through such sites or resources Sun Welcomes Your Comments Sun is...

Страница 14: ...xiv Sun Fire X4100 and Sun Fire X4200 Servers Product Notes November 2006...

Страница 15: ...Solaris 10 Operating System OS delivers the security manageability and performance that IT professionals need to help increase service levels and decrease costs and risk It also serves as the foundati...

Страница 16: ...anager is an aggregated system manager that helps administrators reduce cost and complexity while providing the agility to manage hundreds of systems Using the N1 System Manager software administrator...

Страница 17: ...ed so that the server will boot using the Solaris OS on the CD ROM and start SunVTS software Diagnostic tests will run and write output to log files that the service technician can use to determine th...

Страница 18: ...4 Sun Fire X4100 and Sun Fire X4200 Servers Product Notes November 2006...

Страница 19: ...anager ILOM Service Processor and BIOS issues related to the Sun Fire X4100 and Sun Fire X4200 servers It includes these topics LSI Firmware Issues on page 6 Service Processor Issues on page 8 BIOS Is...

Страница 20: ...ore you use the LSI Configuration Utility to create RAID volumes Refer to your Solaris OS documentation for instructions RAID 1 Volume Cannot Be Created Partition Warnings Displayed 6310074 When using...

Страница 21: ...ormatting Functionality 6301350 LSI MPT BIOS version 6 02 does not provide low level format functionality at this time Workaround This issue is resolved in the LSI firmware that is included in the Rel...

Страница 22: ...sing the Reset SP tab in the ILOM web GUI Using the reset SP command on the ILOM CLI Using the IPMItool command IPMI_MC_RESET_COLD As a side effect of changing the remote mouse emulation mode Any of t...

Страница 23: ...using the remaining working service or by powering off the system Network Port Does Not Operate at 10 Mbyte sec 6302923 The service processor Ethernet port operates only at 100 Mbyte sec It does not...

Страница 24: ...other device Sun Integrated Lights Out Manager ILOM Web GUI Displays Incorrect Thresholds 6316706 The ILOM web GUI might display incorrect threshold values for the temperature sensors for example ILOM...

Страница 25: ...SNMP issues are known limitations The SNMP agent does not currently handle SETs for the Entity and Sun Platform MIBs This causes compliance tests involving SETs to fail Use other services to perform t...

Страница 26: ...MP traps for the SUN PLATFORM MIB Workaround Use IPMI PET traps a form of SNMP trap to trap errors You can implement them by configuring alert rules in the service processor or by configuring PEF rule...

Страница 27: ...show_bug cgi id 185547 Workaround None Break Key Does Not Work in Secure Shell SSH Session or From Java Remote Console 6306610 Breaks are transmitted to the system serial port only from the serial man...

Страница 28: ...to Sun Fire X4100 or Sun Fire X4200 servers by starting the Java Remote Console from the ILOM web GUI Remote Console Redirection Because the ILOM has this capability the operating system might displa...

Страница 29: ...e generic menu titles that do not provide enough contextual information 6274918 Tabbing to top level frames is not possible in Mozilla Typing a phrase to find the corresponding item in Mozilla works p...

Страница 30: ...und None Serial Console Access Over SSH Might Lock Up When Using start script Command 6337909 While connecting to the SP CLI mode via SSH the serial console connection might intermittently lock up whe...

Страница 31: ...Version 6169 to 6464 Causes SP Configuration To Be Lost Early access systems might have shipped with ILOM SP firmware version 6169 The production release firmware version is 6464 When you upgrade the...

Страница 32: ...3 12 50 37 PDT 2006 SP filesystem version 0 1 13 The ILOM firmware build version is the build number listed above Determining the Firmware Version Using the CLI Through the Serial Port 1 Configure you...

Страница 33: ...ild number 10644 SP firmware date Tue Sep 13 12 50 37 PDT 2006 SP filesystem version 0 1 13 The ILOM firmware build version is the build number listed above Determining the Firmware Version Using the...

Страница 34: ...evel and can still be used Workaround To boot the system from an external storage device connect the device to a supported HBA controller installed in Slot 0 BIOS 36 Improves Stability of DIMMs By Dis...

Страница 35: ...ices are connected to a PCI card plugged in to Slot 0 only Analysis This occurs because the BIOS scans Slot 0 which connects to the HDDs before scanning the embedded 1064 SAS controller The BIOS scans...

Страница 36: ...pter HBA card you might not be able to boot the system to operating system level because of changes in the drive order Workaround After installing or removing any supported HBA card connected to an ex...

Страница 37: ...ool through the service processor Workaround After any of the events listed above happen use the BIOS Configuration Utility to reset the date and time and to load the optimal defaults 1 Enter the BIOS...

Страница 38: ...w keys to choose Load Optimal Defaults on the Exit menu 2 Press Enter to go to the next screen 3 Press Enter when prompted to load the optimal defaults 4 Choose Save Changes and Exit and then press En...

Страница 39: ...sum Workaround Unplug and then replug the system to cause a full hardware reset All USB devices should reappear DIMM Fault LEDs Are Not Implemented At This Time 6324863 The troubleshooting and mainten...

Страница 40: ...cturer Mismatch Warning Message During POST When the server boots and runs POST the warning message NODE n DIMMs Manufacturer Mismatch might be displayed for each DIMM Analysis This warning message is...

Страница 41: ...erefore the same event can appear to have two different timestamps when viewed directly from the host and from a client system in a different time zone Workaround None This is expected behavior Server...

Страница 42: ...oximately 48 KB remain for the Option ROM When more than three PCI cards PXE boot more option ROM space is requested than is available so the PXE base code cannot be loaded Workaround A maximum of thr...

Страница 43: ...age 50 Sun VTS Bootable Diagnostics CD Issues on page 54 Note If an issue statement does not specify a particular platform the issue applies to all platforms This chapter uses the following Linux rela...

Страница 44: ...page For information on how to boot a server that is running Solaris 10 1 06 OS in a GRUB based environment refer to the Solaris 10 System Administration Guide Basic Administration at this URL http do...

Страница 45: ...ost bus adapters HBAs such as the Sun StorEdge Entry Level Fibre Channel host bus adapter QLA210 will not work without first installing a Solaris OS patch cluster on systems running Solaris 10 x86 OS...

Страница 46: ...ontrollers from the command line interface However because the raidctl command is not supported on Solaris 10 3 05 using the command might cause the system to panic Workaround A Solaris 10 3 05 patch...

Страница 47: ...tup 6438926 6447850 Solaris AMD x64 OS support includes a boot time check for the presence of a BIOS workaround for the AMD Opteron Erratum 131 If the Solaris OS detects that the workaround for Erratu...

Страница 48: ...ver Included in Sun Installation Assistant Base 6319680 The Sun Installation Assistant will not work when a Sun StorEdge PCI single channel card is installed This is because the base code for the Sun...

Страница 49: ...ng Sun Installation Assistant CD 6336064 When the Sun Installation Assistant CD is used to install Red Hat Linux the ext3 file system might report incorrect disk space utilization and file system full...

Страница 50: ...the wrong drive type after the installation Workaround None However to display the omitted hard disk drive use one of the following instructions During installation disconnect all external storage de...

Страница 51: ...z_driver options To display the omitted cards enter the following command in a terminal window modprobe qla2400 The qla2400 refers to the HBA driver module that is included with this version of Red Ha...

Страница 52: ...e a copy of the original initrd file prompt cd boot prompt cp initrd kernel version img initrd kernel version img_SAVED 3 Create a new initrd file prompt mkinitrd f initrd kernel version img kernel ve...

Страница 53: ...will get the latest distribution with no upgrades necessary If you purchased one of these Linux OS s from Sun do the following 1 Go to Sun s download site for these platforms and download the latest...

Страница 54: ...installation will fail The modprobe rv command does not work with these drivers Workaround 1 To check for existing QLA drivers enter the following command lsmod grep qla The output should look like th...

Страница 55: ...TLB reload With this default setting you might see errors similar to the following on systems running any 64 bit version of RHEL or SLES with Service Pack 1 Northbridge status a60000010005001b GART er...

Страница 56: ...the feature s screen is Main Advanced AMD PowerNow Configuration RHEL3 I O Errors Are Displayed When Initializing USB Mass Storage Device 6241851 RHEL3 displays many I O errors when a USB device is be...

Страница 57: ...sg after the reboot initialize_kbd Keyboard reset failed no ACK This message does not indicate a problem Infinite Reboot Loop Cycle in RHEL4 U3 With smp Kernel BIOS 31 34 36 and Single Dual Core CPU 6...

Страница 58: ...CI card installed in any slot other than PCI 0 installation might hang This problem is not observed when installing RHEL3 U7 64 bit See FIGURE 1 or FIGURE 2 for the location of the PCI slots Workaroun...

Страница 59: ...e X4200 Designation and Speeds of PCI Slots FT1 FM0 FT1 FM1 FT1 FM2 FT0 FM0 FT1 FM1 FT1 FM2 CPU1 CPU0 Front Panel of Server PCI1 PCIX 133 MHz PCI2 PCIX 66 MHz PCI3 PCIX 66 MHz PCI4 PCIX 66 MHz PCI0 PC...

Страница 60: ...example disk formatting or RAID set up Workaround Perform the required hard disk drive configuration manually after the operating system is installed on the local disks If you use the KickStart autom...

Страница 61: ...tions Workaround This failure does not occur if the QLogic card is installed in PCI slots 0 or 2 Failures do not occur if a QLogic card is installed in PCI slots 1 3 or 4 after RHEL4 U3 32 bit is inst...

Страница 62: ...screen is Main Advanced AMD PowerNow Configuration SLES9 SP1 Multipath Driver Does Not Work After Reboot 6332988 SLES9 SP1 multipath driver mdadm does not work after a reboot of the host Workaround N...

Страница 63: ...card in Slot 0 the device will be enumerated as dev sda and the internal device will be enumerated as dev sdb However the SLES9 boot device points to dev sda which is an external device without the O...

Страница 64: ...rst Storage Device 6297723 Windows Server 2003 requires that you use the first storage or the existing partition for installation You cannot install Windows Server 2003 onto an on board LSI RAID array...

Страница 65: ...d a decrease in CPU voltage resulting in alert and power failure LEDs illuminating Workaround Disable the PowerNow feature by using the BIOS Setup utility The menu path to the feature s screen is Main...

Страница 66: ...00 and Sun Fire X4200 servers but it can be enabled by the user with the Windows Control Panel Power Options settings If a server with BIOS 34 enters the S4 Hibernation state and it has less than 4 GB...

Страница 67: ...n be run on any Windows system it is used to create the Mass Storage Driver floppy that is used during Windows Server 2003 installation However if there is more than one floppy drive present in the sy...

Страница 68: ...ming guidelines which most compilers generate will function properly Workaround This problem is fixed in Sun VTS version 6 1sp1 and later To get the latest version of SunVTS you can download it from t...

Страница 69: ...d can be ignored Sep 7 03 49 11 scsi ID 107833 kern warning WARNING pci 0 0 pci1022 7460 6 pci1022 7464 0 1 storage 1 disk 0 0 sd0 Sep 7 03 49 11 Error for Command read 10 Error Level Fatal Sep 7 03 4...

Страница 70: ...56 Sun Fire X4100 and Sun Fire X4200 Servers Product Notes November 2006...

Страница 71: ...X4100 and Sun Fire X4200 servers and includes these topics Miscellaneous Issues on page 58 Preventative Maintenance Issue on page 62 Hard Disk Drive HDD Issues on page 62 Note If an issue statement d...

Страница 72: ...onal difference that would prevent this aside from the DC label Caution Do not mix AC and DC power supplies in the same server Use the following option number X option to order the factory installed o...

Страница 73: ...server that did not previously have 4 GB DIMMs installed you must first have BIOS 36 or later installed BIOS 36 was included with Software Release 1 2 1 Refer to the Sun Fire X4100 and Sun Fire X4200...

Страница 74: ...kets Continue with Step a a Remove the existing gaskets from the underside of the main cover See FIGURE 3 for the location b Remove any adhesive left from the old gaskets by cleaning the areas with is...

Страница 75: ...remaining gasket on the main cover FIGURE 3 Location of Main Cover Gasket Sun Fire X4200 Underside of Sun Fire X4200 main cover main cover gasket 1 of 2 Underside of Sun Fire X4100 main cover gasket...

Страница 76: ...nments Check system heatsinks fans and air openings If necessary clean systems by carefully brushing blowing or vacuuming contaminants from the system Hard Disk Drive HDD Issues Do not Mix HDD Capacit...

Страница 77: ...the HDD activity LED is blinking it can appear that the adjacent fault LED is blinking Analysis This issue is caused by interconnection of the LED light pipes Workaround A redesign of the LED light pi...

Страница 78: ...64 Sun Fire X4100 and Sun Fire X4200 Servers Product Notes November 2006...

Страница 79: ...19 1160 Sun Fire X4100 and Sun Fire X4200 Servers System Management Guide Integrated Lights Out Manager ILOM Administration Guide 819 5464 New ILOM Supplement for Sun Fire X4100 and Sun Fire X4200 Ser...

Страница 80: ...66 Sun Fire X4100 and Sun Fire X4200 Servers Product Notes November 2006...

Страница 81: ...Emulex HBA hard disk drives not loaded 38 F features new 1 firmware issues 6 firmware updates xi H hard disk drives LEDs bleed through 63 hardware issues 57 J Java ES software 2 K keyboards non recom...

Страница 82: ...e processor issues 8 Simple Network Management Protocol SNMP issues 11 software issues 29 Solaris 10 1 06 operating system 1 Summit option card hard disk drives not displayed 37 Sun Fire X4200 PCI X s...

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