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Appendix A: Troubleshooting
Below is a list of commonly asked questions. Before calling technical
support, please look through these issues to see if they help to solve your
problem.
The Lynx L-510 is not working
1.
Check to see that the power LED is green and than the network cables
are installed correctly. Refer to the easy start guide for more details.
2.
Check to see that the ETH/LAN and PPP/WAN LEDs are green.
3.
Check to see that the DSL LED is green
4.
Make sure you are not connecting the USB and the Ethernet port at the
same time. You must only use 1 interface at a time.
5.
Check the settings on your PC. Again, refer to the easy start guide for
more details
6.
Check the Lynx L-510’s settings.
7.
From your PC, can you PING the Lynx L-510? Assuming that the Lynx
L-510 has DHCP enabled and your PC is on the same subnet as the
gateway, you should be able to PING the gateway.
8.
Can you PING the WAN IP? Your ISP should have provided the IP
address of their server. If you can ping the Lynx L-510 and your
protocols are configured correctly, you should be able to ping the ISPs
network. If you cannot PING the ISPs network, make sure you are
using the correct protocols with the correct VPI/VCI values.
9.
Make sure NAT is enabled for your connection. If NAT is disabled the
Lynx L-510 will not route frames correctly (except in Bridge
connection).
I can’t connect to the Lynx L-510
1.
Check to see that the power LED is green and that the network cables
are installed correctly; see the easy start guide for more details.
2.
Make sure you are not connecting the USB and the Ethernet port at the
same time. You must only use 1 interface at a time.
3.
Make sure that your PC and the Lynx L-510 is on the same network
segment. The Lynx L-510’s default IP address is 192.168.1.1. If you
are running a Windows based PC, you can open a DOS window and
type IPCONFIG; make sure that the network adapter that is connected
to the gateway is within the same 192.168.1.x subnet.
4.
Also, your PC’s Subnet Mask should match the gateways subnet mask.
The gateway has a default subnet mask of 255.255.255.0.