Speidel's Braumeister
Page 30 of 32
18 Conditions of warranty and settling complaints
Conditions:
•
The legal warranty conditions apply. The warranty period for consumers is limited to
that stipulated for commercial customers, insofar as they are using a device suited to
commercial use – even though it be only to a limited extent.
•
An indispensable pre-condition for warranty claims against our company or against
one of our agents is to remit a copy of the proof of purchase. The settlement terms
stated below apply to checking the Warranty.
•
In order to process rights to claims under warranty as rapidly as possible, defects, in so
far as they are discernible, must be notified to us in writing with a description of the
defect and where possible with photos.
•
Performance of Warranty shall not apply to defects caused by failure to observe the
instructions for use, inappropriate handling or normal wear and tear on the device.
Furthermore, rights to claims under warranty are excluded for fragile parts or wear
parts such as gasket seals, or similar. Finally, rights to claims under warranty are
excluded if persons not authorised by us have undertaken work on the device.
Procedure:
In the event that your device shows a defect within the Warranty period, we would
request you to notify us of your claim under warranty. The quickest and most convenient
method is to return the device or to notify the defect to the agent responsible or directly to
our company:
e-mail to:
or by fax to:
0049 – (0)7473 -9462-99
Please send us your
complete address with contact details
. Besides this, we need the
Type Identifier
of the device concerned, a short
description of the fault if possible
with photos
, the
purchase date (copy of the invoice)
and the
name of the agent
where
you bought the device.
After checking your claim, we will contact you as soon as possible with instructions on
how to proceed. Please do not return the device carriage paid.
