Spectra Verde 4U, Руководство пользователя

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Chapter 7 — Using AutoSupport About AutoSupport
September 2017 User Guide — Spectra Verde Array
121
A
BOUT
A
UTO
S
UPPORT
AutoSupport lets the Verde master node automatically contact mail
recipients when the array generates certain kinds of messages. You can also
use it to generate AutoSupport Log (ASL) sets for use by Spectra Logic
Technical Support. The array can email ASL sets to Spectra Logic or mail
recipients when critical events occur, or on a monthly basis.
E
NTER
C
ONTACT
I
NFORMATION
Contact information helps Spectra Logic in contacting the administrator of
the Verde arrays during troubleshooting. Entering the contact information
is typically a one ‐ time ‐ only process.
1. From the menu bar, select Support > Contact Information to display the
Contact Information screen.
2. Click New in the Customer Contact Information pane. The New Contact
Information dialog box displays.
3. Enter the requested information and click Create .
Figure 92 The New Contact Information
dialog box.