19 Maintenance contract
Fuel does not comply with specifications.
–
see Chapter on
Fuel
Ignition blower defective
–
Listening test to ensure that blower starts up; Con-
tact qualified personnel.
Exhaust temperature sensor is not in the correct
position (e.g. due to cleaning)
–
Visual inspection (the sensor is positioned in the
exhaust pipe, between boiler and chimney.
26 - Warning - Heat exchanger blockage
On the motor of the heat exchanger cleaning, incre-
ased current consumption was measured, i.e. a tem-
porary stiffness of the heat exchanger cleaning has
occurred. The boiler is operationally ready again.
Insufficient boiler cleaning
E.g. ash accumulation below the heat exchanger tur-
bulators.
–
Remove the ash from the combustion chamber all
the way to the rear.
Fuel does not comply with specifications.
e.g. deposits on the heat exchangers possible.
–
see Chapter on
Fuel
Boiler often works in partial load operation, the
overtemperature reset (STB) often triggers
An indication of this problem is also when message
no.18
(
combustion stopped
) occurs frequently.
–
Check the buffer cylinder temperature before refil-
ling; only supply as much fuel as required.
51 - Door open
The cladding door is open, the burner stops the burn
process when the time is exceeded (the remaining
time is shown on the display).
52 - Door open
There is a heating request, the burner must not start
because of the opened cladding door.
19 Maintenance contract
In order to maximise the convenience in use and life-
time of your boiler, it is recommended that you take out
a maintenance contract. Under the maintenance con-
tract, we take care of your boiler – because just like
your car, your boiler should be serviced annually. The
maintenance packages only become payable after the
annual service.
For questions concerning the maintenance contract,
please contact our biomass customer service
Basic package
Runtime
The term of the Basic Package is unlimited. The Basic
Package can be purchased at any time for one-off ser-
vicing work on commissioning by SOLARFOCUS
plant customer service or by a certified specialist ser-
vice partner. The confirmed commissioning format is a
prerequisite.
Services performed
n
Annual boiler inspection and inspection according
to maintenance checklist. The travel costs and wor-
king time are included as part of the annual main-
tenance charge. Checking of control parameters
and if necessary a free software update will be per-
formed.
n
In addition, another free service application, if requi-
red, is included in the basic package.
n
The replacement work for spare parts and wearing
parts are included as part of the annual or one-off
service.
n
Spare parts and wearing parts are charged in line
with actual consumption.
Other
n
If cleaning is required or desired, it will be charged
separately (€ 25).
n
The servicing of boiler cascade systems is char-
ged separately.
The maintenance dates will be scheduled by hea-
dquarters. Unless cancelled by you, the basic
package is automatically extended by one year and bil-
led accordingly. We reserve the right to impose annual
price adjustments and this should be taken into
account. The prices quoted are without the statutory
value-added tax.
40
Operation manual
therminator II touch
