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83
February 2020
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Solar Stik
®
, Inc.
System Setup and Operation Manual for ATSC MS3 L0
RMK-related Troubleshooting
RMK Status Indicator Light Not Illuminated When PRO-Verter Powers Up
Cause
Power failure or RMK malfunction
Solution
1. With the PRO-Verter on, measure voltage at the RMK power source (see PRO-Verter 5000
Operator Manual) and at an Inter-Connect port on the PRO-Verter.
a. If the voltage is not similar to the battery bank voltage, the problem is with the PRO-Verter.
b. If the voltage is similar to the battery bank voltage, continue with the next step.
2. Disconnect the RMK from the PRO-Verter and remove the RMK circuit board from its enclosure.
The RMK circuit board could be damaged by electrostatic discharge Perform this
operation in an electrostatic-safe environment
3. Remove and reinsert the coin cell battery. Reconnect the RMK to the PRO-Verter.
Cannot Communicate with RMK
Conditions Observed or Possible Causes or Inability to Communicate with RMK
Possible Causes
A. RMK does not have green light
B. RMK has not been at green light status for at least 5 minutes
C. Computer has more than one network interface set up (e.g., Wi-Fi and Ethernet)
D. Incorrect network settings in RMK interfaces file
E. No gateway set up in interfaces file on RMK or no gateway set up on DHCP server
Solution A
See solution for RMK Status Indicator Light Not Illuminated When PRO-Verter Powers Up.
Solution B
Wait for RMK to be green light for at least 5 minutes and retry.
Solution C
Disable all network interfaces except the one being used to communicate with the RMK.
Solution D
1. Verify interfaces file is in folder matching serial number.
2. Verify interfaces file does not have ASCII 10 and ASCII 13 characters at the end of any lines.
3. Verify that interfaces.bak file is being created on the USB drive after the copy process.
4. Verify the correct sequence of steps is being executed to install the file.
