7.2 Troubleshooting for Printer
35
Sr.#
Problem
Cause
Solutions
Comment
1
Printer
cannot be
switched on
2
Printer
does not
1.No power input;
2. Printer switch not
turned on.
3. Equipment
damage.
1. Printing not started.
2. No data for printing.
3. Printing delay value
too big.
4. Cartridge not
installed.
5. Cartridge installed
but used up or
damaged.
6. Photocell not works.
7. Encoder is
connected but
damaged.
A. Make sure AC power
input on adapter is
correct, DC output on
adapter is well connected
with printer.
B. Check if power adapter
light is normal. Replace a
new adapter if light is
dead, dim or blinking.
Make sure the printer
power switch is turned
ON.
Contact local dealer or
after-sale service.
Pls check firstly if the
current status is in
printing.
Select a file and click
“Start printing” button.
Check if the printing delay
value is normal.
Install a cartridge.
Check cartridge status
according to Section 5.7,
is ink used up or cartridge
dealer code wrong?
Cover up the photocell to
check according to 5.2.2
to see if there’s variation
in print output quantity in
printing report.
Check if the encoder and
its connection wire are in
good condition; check if
the production line is
running well.
If ink used up, or cartridge
dealer code wrong, replace a
new cartridge.
When the external equipment
is photocell, click for
photocell signal test interface,
test if photocell works.
When the external equipment
is encoder, click for
encoder signal test interface,
move encoder to check if the
encoder works.
