Note 1: The table below lists the most commonly seen problems and the solutions to each. If there’s any other problem,
contact your local dealer or our after-sale service for assistance.
Note 2: The table below is for reference only because causes for each problem may differ depending on individual situation
such as setup environment, operation demand.
Chapter Seven: Troubleshooting
7.1 Troubleshooting for Ink Cartridge
34
Sr.#
Problem
Problem
Solutions
Comments
1
2
3
4
The print has
broken line or
white line.
The print is
complete at
first, and then
becomes
incomplete
The print is
totally blank.
Unable to
identify ink
cartridge.
1. Nozzle blockage
or damage.
Ink starvation or air
bubbles blocking
nozzles.
Ink used up or total
nozzle blockage.
1. Connectivity
problem on printer
(defect or damage)
2. Cartridge dealer
code mistake.
2. Cartridge not in
good contact with
printer.
A. See Section 6.2 Ink
Cartridge Care and
Maintenance, wipe and
clean nozzle plate with
Non-woven;
B. See Section 5.4.3,
purge the nozzles by the
option “Clean Printhead”.
Remove the cartridge and
re-insert.
A. Check status bar if
there’s alarm of low ink.
B. Send back to our
company for test.
See Section 5.7 to check
ink status: is ink used up?
Remove cartridge and
re-insert.
Remove cartridge and
re-insert.
If problem is unsolved:
Check if there’s any
spring-loaded connectors
depressed in driver board.
Check if there’s
contamination on cartridge.
Check if there’s
contamination on ISM card.
Check if there’s any
connector depressed on
ISM card board.
If the problem is still
unsolved:
Check if there’s any
spring-loaded connectors
depressed in Driver board;
Check if there’s
contamination on cartridge
contact plate.
