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SUNSYS pro - SUNSYS station
- Ref.: IOMSUNMOXX00-GB 00
CONDITIONS OF WARRANTY
MANUFACTURER'S WARRANTY - WARRANTY FOR PRODUCTS IN THE SUNSYS
PRO SERIES, MODELS R01 AND R02, AND IN THE SUNSYS STATION SERIES
Sicon S.r.l., a member of the Socomec group which deals with the supply, control and safety of low voltage electrical networks, with
registered head office in via Sila 1/3 – Z. I. Scovizze, 36033 Isola Vicentina (VI), guarantees that its products in the Sunsys Pro series,
models R01 and R02, and the Sunsys Station series are new and adhere to applicable technical specifications and quality standards.
1) Conditions of Warranty
Sicon S.r.l. guarantees its products in the Sunsys Pro series, models R01 and R02, and the Sunsys Station series for a period
of 2 years from purchase, for manufacturing or material defects only.
The warranty period runs from the date on which the new product was purchased by the end user at the showroom of an official
dealer (date on receipt).
This warranty applies only to products installed in Italy.
The warranty covers:
a) the free repair or replacement of the product or faulty component, however the customer or end user will be responsible for
installation of the product or replacement component;
b) sending the faulty product to Sicon S.r.l. (or to authorised centres) with dismantling, transport and related costs borne by the
customer or end user;
c) any dispatching of Sicon S.r.l. technicians to the site free of charge to repair or replace the faulty product or component when
the technician firmly believes this is necessary.
The decision to send a technician to the site or have the allegedly faulty product or component sent back, and the decision
to repair or replace the faulty product or component will be made exclusively by Sicon S.r.l.
Replacement or repair of parts and any modifications to the product or components during the warranty period shall not extend
the duration of the warranty.
Sicon S.r.l. reserves the right to offer extensions to this warranty which must be agreed in writing.
2) Procedure
I.
The faults must be reported to the After Sales Service of the Photovoltaic department at Sicon S.r.l. (via Sila 1/3 – Zona
Industriale Scovizze – 36033 Isola Vicentina - Vi -) on the freephone number
, or in writing by registered mail, or by
email ([email protected]) or fax (+39 0444-598626).
In all cases a brief written report must be sent immediately to the aforesaid Department indicating the type of fault, the serial
number of the product and all the data on its identification plate.
A copy of the product proof of purchase must be attached to the written report (delivery note, invoice, tax receipt, stating
date of purchase and containing the data necessary for machine identification - model, serial number). If it is not possible to
provide proof of purchase the serial number and date of manufacture will be used to calculate the probable expiry date of
the warranty.
The faulty product may only be returned to Sicon S.r.l. after the return authorisation number has been received, which will
be issued by the service centres on receipt of the fault report.
II. If Sicon S.r.l. decides to have the allegedly faulty product sent back, it should be returned to Sicon S.r.l. in its original packag-
ing (or equivalent), quoting the return authorisation number.
III. If the returned goods are recognised as faulty and under warranty, Sicon S.r.l. shall send the product and/or the repaired or
replacement component to the end user at the address provided along with a fault report, or to the place where the goods
were delivered as outlined in the sales agreement.
IV. Sicon S.r.l shall cover the costs for shipment of the replacement product and/or component.
V. The product and/or component must be installed by qualified personnel or by an authorised service centre.
VI. Sicon S.r.l. shall be reimbursed for all activities carried out on products and/or components not recognised under warranty,
in compliance with the rates and conditions normally applied by the company.
VII. Sicon S.r.l. reserves the right to supply a different model of product and/or component as long as it offers equivalent perfor-
mance, in cases where the original model - faulty and under warranty - is out of production.
3) Exclusions from the Warranty
a) The warranty is not valid if product and/or components faults consist of and/or originate from:
I. accidental
damage.
II. negligent, improper or inadequate use of the product or of the component (for example, use outside tolerance: tempera-
ture, humidity, poor ventilation).
