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Wi-Fi Connection / Troubleshooting
Wi-Fi Troubleshooting and Status Messages
12.7.1 Informative Messages
Messages may be displayed to inform you of pending issues or general status. Depending on your
access and connection status, the following are typical messages that may be displayed:
•
Content May Be Available! -
indicates content may be available, however you are not
currently connected to the Web Services Network. This message may be caused by a Wi-Fi
connection issue, or you do not have access to the feature. See
‚ on page 142, for Troubleshooting information.
•
No connection. Please try again later. -
indicates you are not currently connected to the
Web Services Network, except when displayed in the OBD/EOBD function as information
applications are not accessible in OBD/EOBD mode. If this message is displayed in the
Scanner function, it may be caused by a Wi-Fi connection issue, or you do not have access
to the feature. See
Wi-Fi Troubleshooting and Status Messages
‚ on page 142, for
Troubleshooting information.
•
Loading content -
indicates information is being accessed from the Web Services Network.
•
A new diagnostic software upgrade is available. Contact your sales representative for
details.
•
Your access has expired. See your Sales representative to renew. -
indicates your
access to the Web Services Network has expired and you should contact your sales
representative.
Router
This device is not
connected to a router
Check Wi-Fi signal strength - out of range or
interference. Move closer (within 50 Ft. (15 M) or
into a direct open sight-line of the router or if
applicable, remote wireless access point. Eliminate
interference from overhead lights, windows, walls,
other wireless devices, metal objects and devices
that emit electrostatic discharge.
Check router connection and setup. See
Internet
This device is not
connected to the
Internet or has no DNS
Check router connection and setup. See
Domain Name System (DNS) server not
connected. Contact your Internet service provider
(ISP).
HTTP
This device cannot
communicate using
HTTP
Check if your Internet access uses a “Proxy” or
“Accepting terms in a browser” protocol, or uses a
challenge page. These protocols are not supported
by this device. Contact your IT administrator or ISP
for options.
Web Services
(variable)
Your access has
expired
Contact your sales representative.
Web Services may be
temporarily unavailable
or Not connecting to a
network
Try accessing at a later time as updates to the
service may be in process.
Check router connection and setup. See
* See
‚ on page 140, for additional information.
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