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Wi-Fi Connection / Troubleshooting
Wi-Fi Troubleshooting and Status Messages
12.7 Wi-Fi Troubleshooting and Status Messages
The following troubleshooting information is not inclusive and is meant as a guide only. Other
issues and solutions may arise that are not stated here. The following description of terms are
provided for reference as used in the following troubleshooting chart:
•
Router -
The data transmission device directly connected to your ISP.
•
Remote Wireless Access Point -
A wireless connection device between the router and
your diagnostic tool.
•
Wi-Fi Radio -
The internal diagnostic tool radio transmitting and receiving Wi-Fi signals.
•
Network Connection -
Also called Wi-Fi connection. The configured Wi-Fi router
connection the diagnostic tool connects to. This connection can be secured (password
protected) or unsecured (open).
Router Information
Router compatibility and setup are important factors to check when trying to determine
connectivity problems. Although we have tested this device at the factory to verify connectivity, we
cannot guaranty its connectivity with your specific equipment. There may be some situations that
require your time for router connection troubleshooting and/or additional consultation and
equipment. Snap-on Incorporated is not responsible for any costs incurred for any additional
equipment, labor or consultation charges or any other costs that may result from correcting
non-connectivity issues with this device.
Check Router Settings
Verify the following router settings
BEFORE
you begin troubleshooting a non-connectivity or “No
Connection” problem. After each check, make any corrections as necessary then retest for
connectivity.
Contact your IT administrator or ISP for assistance.
1. Check your router connection and if applicable, the remote wireless access
point connection.
2. Clear saved Wi-Fi networks, see
3. Verify:
(a). Router is configured to use Dynamic Host Configuration Protocol
(DHCP), not a static IP address.
(b). Router and/or settings for this device are configured to 2.4GHz. 5GHz is
not supported.
(c). Router is configured to B/G and/or N standard wireless networks to
2.4GHz. 5GHz is not supported. See your router "User Guide" for setup,
connection and troubleshooting procedures.
4. Check for router firmware and update to current version, if applicable.
5. Restart or reset the router. See your router "User Guide" for procedures.
6. Connect to a different router.
Clearing Wi-Fi Networks
1. Select the Wi-Fi network that you are trying to connect to from the list of saved networks on
the Wi-Fi configuration menu.
The Wi-Fi Summary page displays.
2. Select
FORGET
The Wi-Fi Configuration menu displays.
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