SMART SMART Board 7000R Pro Series, Руководство по установке и обслуживанию

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Chapter 5
49 smarttech.com/kb/171538
Chapter 5: Troubleshooting
The display isn’t turning on 49
The display is turning on when it shouldn’t 50
The screen is blank or there’s a problem with the image on the screen 50
There’s no sound or there’s a problem with the sound 52
Touch isn’t working as expected 53
The pens and erasers aren’t working as expected 53
iQ apps aren’t working as expected 54
SMART software on connected computers isn’t working as expected 54
The SMART OPS PC module isn’t working as expected 55
Contacting your reseller for additional support 55
This chapter explains how to resolve a variety of common issues with the display and SMART OPS
PC module (if installed). If the symptoms you’re encountering aren’t covered below or the solutions
to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting
information
community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the
display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.