Display doesn’t come
on / no signal from
the controller
The display is on but
there is no signal.
The battery symbol
is flashing
The symbol has
appeared on the
display* and/or the
controller is beeping
Unpleasant feeling
beneath the gel pads
The contractions are
very weak even when
the toning intensity is
high
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solution
The battery is low
The battery is low
Controller not properly
connected to the belt
The gel pads are on the
wrong way around
The covers are still on
the gel pads
The gel pads are worn
The gel pads are not
covering the studs
Build up of gel on the
metal studs
Poor gel pad contact
with the skin
The gel pads are worn
Build-up of gel on the
metal studs
Gel pads are not
covering the metal studs
Too many consecutive
sessions
The gel pads are worn
The battery is low
Poor gel pad positioning
Gel pads are not
covering the metal studs
Recharge the battery
Recharge the battery
Ensure the controller and
belt are properly connected
Ensure the black surfaces
of the gel pads are facing you
Remove the covers from the
gel pads
Visit www.slendertone.com
or contact Customer Care
for replacement gel pads
Make sure the gel pads fully
cover the metal studs
Clean the metal studs with
a clean, dry cloth
Press the gel pads firmly
against the skin. Refasten the
belt properly. Smear a few
drops of water on the surface
of the gel pads. Make sure the
controller is OFF first
Visit www.slendertone.com
or contact Customer Care
for replacement gel pads
Clean the metal studs with
a clean, dry cloth
Reposition the gel pads so
the metal studs are covered
You should just do one
session per day on any
single body area
Visit www.slendertone.com
or contact Customer Care
for replacement gel pads
Recharge the battery
See page 6 for correct gel
pad positioning
Reposition the gel pads so
the metal studs are covered
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