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4.2 Troubleshooting

If the IP camera is not working properly, before you contact the dealer of purchase for
help, please check the troubleshooting list here, this may help you to solve the problem by
yourself and therefore saves your valuable time.

Scenario

Possible Solution

I can not connect to
IP camera

a. Please confirm the IP address setting of the computer you’re
using. If they’re not in the same subnet, they will not be able to
communicate with each other.

b. Please make the IP address you used to connect to the IP
camera is correct.

c. If you forget the IP address of the IP camera, you will have to
reset it to factory default value (which is 192.168.0.231) by
pressing ‘reset’ button at the bottom of the IP camera. You’ll
need a pen or pin to be able to press the reset button. Press and
hold reset button for 5 seconds, then try to connect to the IP
camera with IP address ‘192.168.0.231’ again.

d. Please make sure IP camera is correctly powered (the ‘Power’
LED should be on).

e. If you’re trying to connect to the IP camera from Internet,
please make sure the port that IP camera uses (Video and HTTP
port, see section XX) is not blocked by firewall or other software
/ hardware.

f. Contact dealer of purchase for help, if above solutions do not
work.

Image refreshes
very slow

a. Try a higher frame rate setting, if it’s not 30.

b. Try a lower resolution.

c. If you’re connecting this camera from Internet, it could be
caused by a slow Internet connection, and it’s not a problem
caused by camera. However, when the network connection is
slow, you should use lower frame rate / resolution.

d. Adjust the antenna if you’re using wireless connection. The
antenna should be perpendicular to the ground to get best
reception, and the distance between IP camera and computer /
wireless access point should not be too far.

e. Try to adjust ‘MTU’ setting if you’re using PPPoE to connect to
Internet. Ask your ISP or network administrator for detailed
instruction.

IP camera is not
responding

a. Is the network cable or wireless connection disconnected?
Please check it.

b. Unplug the power adapter from wall socket and plug it in again
after 10 seconds, then try to connect to the IP camera again.

c. If IP camera is correctly powered (‘Power’ LED is on), but you
still can not connect to the camera when you’re sure that IP

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Содержание WL-405

Страница 1: ...Wireless Network IP Camera 150N WL 405 Full Manual ...

Страница 2: ...ording 27 2 2 10 Video Playback 28 Locate the IP Address of this IP Camera 29 Log On to Web Management Interface 30 3 Using Web Management Interface 32 3 1 Camera Settings 32 3 1 1 About 33 3 2 Status 34 3 3 Log 35 3 4 Video Setup 36 3 4 1 Dual Mode 36 3 4 2 MPEG4 36 3 4 3 MJPEG 37 3 6 Motion Detection 38 3 6 1Basic Settings 38 3 6 2 Setup Motion Detection Regions 39 3 7 Network Setup 41 3 7 1 LAN...

Страница 3: ...e required all you need is a browser like Internet Explorer 6 and above with plug in installed Supports VGA 640 x 480 QVGA 320 x 240 and QQVGA 160 x 120 video resolution with auto exposure control Supports two video compression formats MJPEG and MPEG4 Supports all major web browser including Microsoft Internet Explorer Apple Safari Google Chrome Firefox and Opera Wired and wireless network 802 11b...

Страница 4: ...Physical Details Front Network Camera Antenna Wireless network antenna Link LED Indicates LAN Wi Fi activity Power LED Indicates system status Camera Video camera with lens Antenna Power LED Link LED ...

Страница 5: ...lder WPS Reset button Press and release this button to activate WPS mode Press and hold this button for 15 seconds to clear all settings Power connector Connect to 5V 1A DC power adapter Lan connector Connect to LAN by Ethernet cable WPS Reset button Network Connector Power Connector ...

Страница 6: ... Activate WPS push button for less than 5 sec On Slow Flash The configuration should be finished within 120 sec after that the Link Status LED will go back to the original status Reset to default push button for longer than 10 sec Quick Flash On 2 LEDs will turn off when reset to default is taken effect then system will start booting Power LED Link LED ...

Страница 7: ...ollowing items should be included If any of these items are damaged or missing please contact your dealer immediately 1 IP Camera 2 Power Adapter 3 Ethernet Cable 4 Quick Installation Guide 5 Driver Manual CDROM 6 Wall Mount ...

Страница 8: ... supplied LAN cable into the LAN jack You can skip this step if you ll only use the wireless network Plug the power adapter into a wall socket and connect the power connector to the power jack located at the back of the IP camera Connect your tripod to tripod connector or place the camera in a secure place and point the camera to the place you wish to monitor ...

Страница 9: ... automatically go to My Computer X where X is the drive letter of the CDROM player open the Menu folder double click on CDMenu4 exe 2 1 Admin utility The Admin utility can be used to detect the camera on the network and to easily change the cameras network configuration Select Install Admin Utility in the CD Menu to start the installation ...

Страница 10: ... in the list to open the camera web interface in your default browser Select the IP camera and click Config to configure the network settings A login dialog is shown Enter the username and password for the camera the default username is admin and the default password is admin After entering the correct username and password the camera settings are shown On the WLAN Setting tab the wireless setting...

Страница 11: ...is installed you can use your IP camera to safeguard your property Please follow the following instructions to install the surveillance software Select Install Viewer Utility to start the installation of the viewer utility Note When the Viewer utility is installed the ActiveX control for Internet Explorer is also installed ...

Страница 12: ...d descriptions of all buttons Item Description Video displaying area The image of all connected cameras will be displayed here Language Select a language from this dropdown menu to change display language Display layout Change camera image display layout Click a layout icon to change camera display layout There are 8 kinds of available display layouts Full screen Click this button to switch to ful...

Страница 13: ...le for supported cameras Recording Start video recording Configure Software camera configuration Playback Playback a recorded video file Snapshot Take a snapshot of current camera Message display Displays all system messages like camera is disconnected etc Close window stop surveillance Terminates IP camera surveillance software Minimize window Minimizes IP camera surveillance software window Vide...

Страница 14: ...b you can configure all cameras you wish to connect Up to 16 cameras can be connected simultaneously Here are the descriptions of all setting items Item Description Channel Select the channel number you wish to set Camera Search All cameras found on your local network will be displayed in Camera Search box Select Select a camera listed in Camera Search box and click Select button to fill all param...

Страница 15: ...e user name of camera Web Port Input the web port of the camera By default it s 80 Password Input the password of camera Default value is 1234 You should change the password if you changed the password of selected camera Video Format Select the video encoding format of this camera MJPEG or MPEG4 Reset Clear all fields in Camera Configuration section OK Save settings in this tab Cancel Discard all ...

Страница 16: ... all setting items Item Description Channel Select the channel number you wish to set One Time Schedules You can specify the one time schedule for selected camera this schedule will be executed once only New One Time Schedules Click this button and a new window will appear Please specify the time duration of this one time schedule the date and time of From and To then click OK to save settings ...

Страница 17: ... s in a week Please check all weekdays that applies and set the start time in From field You can set the duration of video recording in Period field format is HH MM SS and the end time will be calculated automatically and displayed in To field You can also click All Time Record button to define a recording schedule that will be executed every weekday from 12 00 00AM to 11 59 59PM Click OK to save ...

Страница 18: ...ou wish to set Enable Enable motion record function Disable Disable motion record function Recording Time Select the time duration that camera will record when a motion has been detected from dropdown menu in seconds Invoke alarm when motion is triggered Send an alarm when a motion has been detected by the camera Send mail when motion is triggered Send an email to a pre defined address when a moti...

Страница 19: ...our hard disk Free Recording Space Displays remaining storage space Max Video File Size Defines the maximum file size of every video file When the size of file exceeds this value IP camera surveillance software will open another file to record the video Scan Time Define the time period to pause between every camera switch when you activate Scan function Cycle Recording You can decide the behavior ...

Страница 20: ... Select an email address from Recipient E Mail Address box and click Edit to edit the email address Delete Delete selected email address Sender E Mail Address Specify the email address of email sender SMTP Server Specify the IP address or host name of the SMTP server you wish to use For most of ISPs they will only allow its subscriber to use their SMTP server if you don t know which SMTP server yo...

Страница 21: ...administrator if you re not sure about this SMTP Password Input the SMTP password of your SMTP server here In most cases it s the same with your POP3 password the one you used to receive email Please refer to the setting of your email software or ask your ISP network administrator if you re not sure about this OK Save settings in this tab Cancel Discard all settings in this tab 2 2 3 3 Security ta...

Страница 22: ...password authentication when this software starts Disable Password authentication is not required when this software starts Password Input the password you wish to use here Confirm Password Input the password you wish to use here again ...

Страница 23: ...ll change accordingly Layout style 1 1 Camera only Displays the video of 1 camera only Layout style 2 4 Cameras Displays the video of up to 4 cameras Layout style 3 6 Cameras Displays the video of up to 6 cameras Layout style 4 8 Cameras Displays the video of up to 8 cameras Layout style 5 9 Cameras Displays the video of up to 9 cameras Layout style 6 10 Cameras Displays the video of up to 10 came...

Страница 24: ...of up to 16 cameras 2 2 5 Full screen mode If you want to use all available spaces on your monitor to display surveillance image you can click Full Screen button to switch display mode to full screen mode To exit full screen mode press the ESC key ...

Страница 25: ...nd you wish to switch the displaying image between cameras you can click Scan button to switch between all configured cameras Click Scan button once to activate scan function scan icon will become blue click again to stop scanning scan icon will become white ...

Страница 26: ...t fall in the scope of camera s view or enlarge the image size of a certain object to see its detail Please select a camera in video displaying area by clicking on its image then click button to see more objects that fall in the scope of camera s view or click to enlarge the image size of a certain object to see its detail ...

Страница 27: ...2 9 Recording You can start video recording of selected camera manually by clicking Start Recording button When recording starts you ll see a message displayed in message displaying box like 1 1 10 00 00 Camera 2 Start Manual which means camera 1 starts recording manually on 1 1 at 10 00 00 To stop recording click Start Recording button again and you ll see a message displayed in message displayin...

Страница 28: ...rch all videos file that falls in a specific period of time and Motion Search search all videos recorded by motion detection function and falls in a specific period of time Please define the start and end date time of the time period you wish to search and then click Search button of Time Search of Motion Search All found videos will be displayed select the video you wish to play and click Play bu...

Страница 29: ...P Camera Connect your IP Cam by cable on your router open the admin utility and click on the Scan button You will see the IP address of the IP Cam and the hostname If the IP Cam isn t connected to a router DHCP server see chapter 4 2 ...

Страница 30: ... to continue after user name and password has entered If you re rejected maybe the password has been modified previously This should not happen if this is a newly purchased camera however if you get the camera from someone else the password would be changed Please try to obtain the correct user name password or you ll have to reset the camera to factory defaults If you see this message when you lo...

Страница 31: ...Press Next to start installation press Next button when you re prompted until installation is complete ...

Страница 32: ...o your computer s hard drive Click on directory display and you ll be prompted to select a folder to save snapshot file NOTE Please see chapter 4 2 for instructions if you re using Windows Vista or Windows 7 Record Start video recording and save recorded video clip to your computer s hard drive Click on directory display and you ll be prompted to select a folder to save snapshot file NOTE Please s...

Страница 33: ...vide you with the version number of current IP camera plugin which is useful when you need online support To see version information right click on the image A pop up menu will appear Select About and the version information will appear ...

Страница 34: ...rovides all information about this IP camera like firmware version system uptime date time and network information You can access this menu by clicking Status on the top of web management interface and opening the Status tab ...

Страница 35: ...3 3 Log All activities of this IP camera will be logged and you and enter Log menu to view these logs You can access this menu by clicking Log on the top of web management interface ...

Страница 36: ...ed MPEG4 as the video encoding format of this IP camera you can specify the parameters of the MPEG4 video encoder here The descriptions of every setting in this menu will be given below Item Description Video Resolution Specify video resolution of MPEG4 video encoder Available options are VGA and QVGA resolution VGA resolution provides more details than QVGA but requires more network bandwidth Vid...

Страница 37: ...the parameters of the MJPEG video encoder here The descriptions of every setting in this menu will be given below Item Description Video Resolution Specify video resolution of MJPEG video encoder Available options are VGA QVGA and QQVGA resolution VGA resolution provides more details than QVGA and QQVGA but requires more network bandwidth Video Quality Specify video encoding quality of MJPEG video...

Страница 38: ...he descriptions of every setting in this menu will be given below Item Description Motion Detection Enable Select Enable to start motion detection and select Disable to disabled it Detection Interval Specify the time interval between two motion detections in seconds If a motion is detected after last detection time and before next detection time nothing will be send by Email or via FTP Please spec...

Страница 39: ...ct No to disable this function Click Apply to save settings and make the new settings take effect 3 6 2 Setup Motion Detection Regions If you only want to be notified when motion is detected in certain area of captured image you can use this function and motions outside of motion detection region will be ignored so you won t receive too much useless notifications This IP camera supports up to 3 mo...

Страница 40: ...tivity of motion detection of respective motion detection region When sensitivity is higher small changes in image will cause IP camera to send a Email FTP notification if you received too much unwanted notification try to set sensitivity to a lower value Refresh Click this button to take and display a new picture so you can make real time adjustments to motion detection region Save Save current m...

Страница 41: ...s parameters below will be greyed out IP Address Specify the IP address for this IP camera here Subnet Mask Specify the subnet mask for this IP camera here Gateway Specify the gateway address of the local network here Primary DNS Specify the IP address of DNS server here Please input IP address only If you don t know the address of DNS server ask your network administrator or your ISP for help Sec...

Страница 42: ...TSP Port Input the port number which RTSP will use Default setting is 554 RTSP Path Input the path of the RTSP stream RTSP Port Range Input the port range of RTSP Default setting is 50000 to 60000 Click Apply to save settings and make the new settings take effect 3 7 3 Dynamic DNS If your ISP does not give you a fixed Internet IP address i e the Internet address you re using when you access the In...

Страница 43: ...ndns org Click Apply to save settings and make the new settings take effect 3 7 4 UPNP When UPnP function is activated all UPnP compatible computers network devices will be able to discover this IP camera automatically only those in the same local network This function is useful and you don t have to remember the IP address of this IP camera Simply open Network neighbourhood and it s there The des...

Страница 44: ...and your IP camera s IP address is 192 168 0 231 then everyone on the network can access to the picture taken by the IP camera at http 192 168 0 231 loginfree jpg This function is for convenience only and anyone who knows this filename will be able to see the picture taken by your IP camera Please think again before you use this function The descriptions of every setting in this menu will be given...

Страница 45: ...he WPS button on the wireless AP to start pairing You can also press the WPS Reset button located at the back of IP camera for the same purpose DO NOT press and hold the WPS Reset button for too long If you press and hold the WPS Reset button for more than 10 seconds all settings in the IP camera will be lost Configure via PinCode If the wireless AP already generates a 8 digit code please input th...

Страница 46: ...u must use the same encryption type if you wish to connect to a certain wireless access point If the wireless access point does not use encryption Disabled will be displayed here Network Type Shows the network type of a certain wireless access point Infrastructure or Adhoc SSID Input the SSID of the wireless access point you wish to connect It should be less than 32 alphanumerical characters When ...

Страница 47: ...re This field is only available when authentication type is WPA PSK or WPA2 PSK and will be greyed out when other authentication type is selected WEP Key Length Please select the key length when you use WEP encryption Available options are 64 bit and 128 bit If the key length is 64 bit you should input 10 HEX characters or 5 ASCII characters like 112233aabb HEX or MYWEP ASCII If the key length is ...

Страница 48: ...have more than one Email recipient please add a semicolon mark between every Email address All characters shouldn t exceed 127 characters SMTP Server Input the IP address or host name of the SMTP server the server that delivers the Email for you here If you don t know please refer to the SMTP server you re using in your Email software like Outlook Outlook Express etc or ask your network administra...

Страница 49: ...e by FTP The descriptions of every setting in this menu will be given below Item Description FTP Server Input the IP address or host name of the FTP server you wish to use here FTP Port Input the port number of the FTP server you wish to use here User Name Input the user name of the FTP server you wish to use here Password Input the password of the FTP server you wish to use here Remote Folder Inp...

Страница 50: ...cters of the MAC address of this IP camera You can modify the name to the one you can remember and meaningful to you but never give all IP cameras in the same network with same name Password Please specify user name admin s password here The one you need when you log onto web management interface and use admin as user name Confirm Password Please input the same password again to make sure there s ...

Страница 51: ...llow them to modify system settings you can give them user level user name and password so they can only view the image and can not change any system setting The user settings menu can be accessed by opening the Toolbox menu and selecting the User settings tab This IP camera supports up to 4 user accounts The descriptions of every setting in this menu will be given below Item Description Login Spe...

Страница 52: ...CT OR CLOSE THE WEB BROWSER DURING UPGRADE Reset Clear all settings in the camera Please think again before you do this and then click this button to reset all settings NOTE IP address will be reset to default value 192 168 0 231 also You ll need to change the IP address setting of your computer if the IP address of your computer does not begin with 192 168 0 and subnet mask is not 255 255 255 0 o...

Страница 53: ... Recorder utility Admin utility Camera Viewer WEB browser management View multiple cameras simultaneously Up to 16 at a time Auto sending video by E mail and FTP Supports Windows 2000 XP Vista Win7 Firmware upgradeable Hardware Product Dual Mode Internet Camera Flash 4MB RAM 32MB Image Sensor 0 3Mega pixel CMOS Sensor Lens Fixed Focus F 2 8 LAN Port 10 100M UTP Port x 1 Power 5V DC 1A Power Adapto...

Страница 54: ...ease make sure the port that IP camera uses Video and HTTP port see section XX is not blocked by firewall or other software hardware f Contact dealer of purchase for help if above solutions do not work Image refreshes very slow a Try a higher frame rate setting if it s not 30 b Try a lower resolution c If you re connecting this camera from Internet it could be caused by a slow Internet connection ...

Страница 55: ...it s not blocked by any anti spam mechanism b Please make sure you have enough permission for FTP uploading You can try this by clicking Upload a test file button c Make sure the user name and or password of SMTP server is correct if your SMTP server requires authentication You can try this by click Send a test Email button d Please check log if FTP upload or Email sending is failed it will be log...

Страница 56: ...y and press the following button And you will see the IP address from the cam How can I give up a static IP address when I m connected the Cam by cable Click Start Control Panel Double click Network Connections icon Right click Local Area Connection and click Properties ...

Страница 57: ...ss field please enter any IP address that begins with 192 168 0 and ends with a value greater than 2 and less than 254 You can use the example in the picture 192 168 0 239 In Subnet mask field please fill 255 255 255 0 Please keep all other fields empty and click OK ...

Страница 58: ...a and reset the IP address back to 192 168 0 231 You ll lose all settings in the IP camera 2 Ask network administrator to check the DHCP lease table in the router if the camera was set to obtain the IP address by DHCP a new record will be added to DHCP lease table on the DHCP server when the IP camera is connected to the local area network 3 Use the Admin utility to find and or change the IP addre...

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