Resources
Rev 1.0 Apr.10
117
Messages Displayed on the Device LCD
See also
"SD Card Error"
on page 49.
3G Activation Failed
If this message is displayed on the device LCD or in the 3G Activation Required
alert window (after you've attempted activation):
1.
Ensure you're in 3G coverage and the signal strength is strong.
2.
Turn the device off and on. See
"Turning Your Device Off"
on page 48 and
"Turning Your Device On" on page 33
.
3.
If the "Activation failed" message is still displayed, prepare the following, and
contact CLEAR:
·
Your billing information.
·
ESN of the device (displayed on the packaging, on the device [under the
battery], and at
Advanced settings > Device > About
).
Connecting to 3G/4G
If the LCD displays this message for a long time:
1.
Check the signal strength. If it is weak, try the tips in
"Improving Signal
Strength" on page 112
.
2.
Try a different Connection Preferences setting. See
"Mobile Broadband Infor-
mation and Settings" on page 53
.
3.
Turn the device off and on. See
"Turning Your Device Off"
on page 48 and
"Turning Your Device On" on page 33
.
4.
Update the 3G profile: click
Advanced settings > WAN > Setup > Update 3G
Profile
.
5.
If you're still unable to connect to 3G/4G, contact CLEAR.
Connection Error
If this message persists on the device LCD, update the 3G profile:
1.
Log in to the home page.
2.
Click
Advanced settings
(
).
3.
Click
WAN > Setup
.
4.
Click
Update 3G Profile
.
5.
If an error message and number are displayed on the LCD after the update,
note the information and contact CLEAR.
3G Activation Required
If the LCD displays this message, display the 3G Activation Required alert and
start the activation:
1.
In the
Admin Login
section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"admin".)
2.
Click
OK
.
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