
8
Service
SEW‑EURODRIVE Service
Operating Instructions – MOVI-C
®
FIELD CONTROLLER standard/advanced
126
8.7
SEW‑EURODRIVE Service
8.7.1
Sending in a device for repair
If a fault cannot be repaired, please contact SEW-EURODRIVE Service (see "Address
list").
Please always specify the digits of the status label when you contact the SEW elec-
tronics service so our Service personnel can assist you more effectively.
Provide the following information when sending the device in for repair:
• Serial number (see nameplate)
• Type designation
• Unit design
• Short description of the application (application, control type, etc.)
• Nature of the fault
• Accompanying circumstances
• Your own presumptions as to what has happened
• Any unusual events preceding the problem, etc.
8.8
Shutdown
WARNING
Electric shock caused by dangerous voltages in the connection box.
Severe or fatal injuries.
• Before removing the connection box cover, de-energize unit via a suitable ex-
ternal disconnection device.
• Secure the device against unintended re-connection of the voltage supply.
To shut down the unit, de-energize the unit using appropriate measures.
8.9
Storage
Observe the following instructions when shutting down or storing the device:
• If you shut down and store the device for a longer period, close open cable bush-
ings and cover ports with protective caps.
• Make sure that the unit is not subject to mechanical impact during storage.
Observe the notes on storage temperature in chapter "Technical data".
26872137/EN – 12/2021