SEON Explorer DX-HD, Руководство пользователя

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700-0190 R003 W–1
Seon Design Inc.® Product Warranty
Seon Design Inc. (Seon) warrants the cameras and components listed below against defects in workmanship and materials provided that such
defects appear or are discovered within the respective periods specified below and provided further that the purchaser of such products notifies
Seon of such defects within thirty (30) days of the appearance or discovery of such defects:
•
Three (3) years from date of purchase, parts and repair labor on all Cameras
• Three (3) years from date of purchase, parts and repair labor on the Explorer® Premier, DX, TX, EX, MX, and Trooper® TL series mobile
DVR Systems
• Three (3) years from date of purchase, parts and repair labor on all storage media (including hard drives)
• One (1) year from date of purchase, parts and repair labor on the Smart Reach® Wireless systems and other Wireless products
• One (1) year from date of purchase, parts and repair labor on the VML Controller, Student Tracking RFID reader, and other vMax Live Plus
hardware products
• One (1) year from date of purchase, parts and repair labor on all other products and accessories
If Seon repairs any camera or component which is out of warranty Seon warrants such repaired cameras or components against defects in
workmanship and materials provided that such defects appear or are discovered within 90 days from date of shipment of such repaired camera or
component to customer by Seon and provided further that the purchaser of such products notifies Seon of such defects within thirty (30) days of the
appearance or discovery of such defects.
Subject to the terms and conditions listed below, during the relevant warranty period, Seon will repair, replace, or refund the purchase price for the
defective product, whichever Seon considers to be appropriate in the circumstances, in Seon’s sole and arbitrary opinion, free of charge, any
defective products returned prepaid. In the event purchaser has a problem with any Seon product, please call and request a RETURN
AUTHORIZATION (RA) NUMBER from the Service Department. Please call 877-630-7366 or (604) 941-0880 and ask for the Service
Department. Be sure to have the model number, serial number and the nature of the problem available for the customer service representative. Prior
authorization MUST be obtained for all returns, exchanges, or credits. ITEMS SHIPPED TO SEON WITHOUT A CLEARLY IDENTIFIED RA
NUMBER MAY BE REFUSED.
Products returned will be tested to verify for possible defects. Upon verification of a defect, the product will be repaired or exchanged, or the
purchase price will be refunded or credited to the customer’s account, at the sole option of Seon. In the event of replacement, the returned product
will be credited to the customer’s account and a new invoice issued for the replacement item. Seon reserves the right to refund the purchase price
or to issue a credit only in lieu of replacement. Seon may use new or refurbished replacement parts for repairing its products, at its sole and
arbitrary discretion. Seon may replace an entire unit with an equivalent model, at its sole and arbitrary discretion. If a unit is exchanged, the
returned product shall become the property of Seon and the exchange product becomes the property of the purchaser, and the remainder of the
warranty that applied to the original unit purchased shall apply to the exchanged product. Exchange units may be new units, or units that have been
repaired to full factory specifications, at Seon’s discretion. If the product is found to be in good working order or its inability to function properly
is not covered by this warranty, the product will be returned in the same condition as received unless repair is possible and requested by the
customer. Repairs of such nature will incur a charge for parts and labor and will proceed only by agreement with the customer to accept the charge.
Advance Replacements
If there is a defect in workmanship or materials covered by this warranty in a camera, recorder or component and customer notifies Seon of such
within sixty (60) days of:
(a) the date of installation of such product if the installation of such product was done by Seon; or
(b) if Seon did not install the product, of the date of shipment of the product to the customer by Seon,
and the customer requests advance replacement of such product by Seon, Seon will replace such product without charge in advance of return of
such product by customer to Seon provided that if customer has not returned the defective product to Seon within sixty (60) days of the date of
shipment by Seon of the advance replacement then Seon will invoice the customer for the purchase price of the advance replacement product
including shipping costs and any taxes, duties or other charges related to the advance replacement and the customer shall pay to Seon the amount
invoiced within 30 days of receipt of invoice, or if the customer has a written agreement with Seon regarding credit terms, then the customer shall
pay the amount invoiced in accordance with the agreed upon credit terms:.
This warranty shall not apply:
(a) to equipment not supplied by Seon;
(b) to computer equipment supplied by Seon (such as monitors, printers, servers and laptops) not manufactured by Seon. The customer must
contact original manufacturer of such equipment for warranty terms and service;
(c) to equipment, including, any components, which shall have been operated in excess of rated capacity, subject to negligence, accident, or
damage by circumstances beyond Seon’s control, or to improper installation, operation, maintenance, servicing, alterations or storage,
modification without Seon’s written authorization, misuse, vandalism, fire, floods or acts of nature so as, in Seon’s exclusive and
arbitrary judgment, to affect the same adversely;
(d) to equipment that is installed utilizing installation products not supplied by Seon;
(e) if the warranty seal on the DVR has been broken or tampered with;
(f) if the serial number for the product has been altered in any way; or