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7.
OPERATION & MAINTENANCE
MAINTENANCE (CONTINUED)
Symptoms
Possible cause
Proposed course of action
1. Smoke comes from
the fireplace
2. Ash comes from
the fireplace
1. Air supply ventilation is choked
2. Size of chimney shaft or its length is not
sufficient
3. Fault location of chimney relevant to roof
ridge
4. No chimney cap installed
5. Improper connection of insert with
smoke shaft
6. Chimney not clear
1. Provide a clear ventilation shaft
2. Extend chimney
3. Extend chimney
4. Mount chimney cap
5. Apply reducer between fireplace insert
and smoke shaft
6. Call authorised specialist
Too much ash in ash box
Remove ash from ash box, clear grate
3. Glass becomes dirty
4. Starting a fire is a problem
or fire is weak
5. Fire is too strong
6. Movable part is damaged
in use (grate, baffle board,
rear panel, side panels,
glass plate, seals)
1. Logs too thick
2. Wood too wet
3. Ash box full
4. Chimney cold
5. Air supply installation malfunctions
6. Chimney not clear
Most likely improper firewood used (too
much resin, too wet or wood from coniferous
trees) or inadequate draught in chimney
1. Use recommended fuel
2. Use seasoned firewood
3. Remove ash from ash box, clear grate
4. Heat up chimney by burning more
paper
5. Provide or clear ventilation shaft
6. Call authorised specialist
1. Fireplace door open
2. Too strong draught in chimney
Parts subjected to normal wear and tear
need to be replaced (not covered by
warranty - see warranty terms and
conditions)
1. Close door
2. Install draught regulator
Use special cleaning agent or clean ash
from fireplace. If inadequate draught, see
other troubleshooting suggestions.
Buy new spares from the dealer
(dealers information can be found on the
website: https://sculptfireplaces.com.au/
stockists/)
In the event of any emergency, put out the fire immediately by cutting off airflow into the insert and,
where necessary, cover glowing wood with sand. Try to remove fuel from the hearth.
Do NOT use water to put out the fire as it may cause permanent damage.
TROUBLESHOOTING AND COURSE OF ACTION TO PUT OUT THE FIREPLACE IN THE EVENT OF AN
EMERGENCY, E.G.OVERLOADING DISCONTINUED WATER SUPPLY.
CHIMNEY FIRES (CONTINUED)
Suggested course of action in case of chimney fires:
1. Put out the fire by carefully removing the glowing logs and fully close the fireplace door.
2. Use a chimney sieve screen (metal mesh 2 x 10mm, preferably brass, on a 60x60cm frame). Place
the screen on the chimney top and inspect the lower parts for cracks through which fire flames
may escape. A hot screen reduces the draught in the chimney and, consequently, slows down the
soot burning process.
3. When required, call the Fire Department.
