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7.3
Support/Service/RMA Policy
SCHOTT maintain a variety of support services to assist you:
Contact your local SCHOTT sales representative using the contact information
on page 36 of this manual for immediate assistance from our Sales and
Customer Service Associates.
Contact your local SCHOTT distributor from whom you made your purchase for
an immediate response.
Be sure to have your part number and serial number available, as well as a
complete description of the problem or situation for the quickest, most accurate
assistance.
Service/RMA Policy
Any service required for any reason must be performed by SCHOTT or an
authorized service representative. All service outside warranty will be performed
upon the purchaser’s request according to normal service charges in effect at the
time.
To return any item, whether for warranty repair or chargeable servicing, an RMA
number (Return Materials Authorization) must be obtained from SCHOTT. This
number must be clearly visible on the shipping label. All shipping must be
prepaid.
SCHOTT guarantee all warranty repairs will be completed within two weeks of
receipt. All units will ship prepaid using our shipping method of choice. Alternate
shipping methods will be shipped freight collect.
