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The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
The clock display is not illuminating. What do I do?
Make sure the clock receives power by measuring the input voltage to the clock and make sure that the
wires are properly connected.
The clock is not receiving an input signal. What do I do?
Check if other clocks are experiencing the same issue by displaying the wrong time. If not, check wiring
and connection for the affected clock. When a clock is not receiving time data from its dedicated time
source, the clock colons will blink.
There is data noise bleeding into the intercom line. What do I do?
If using 2-Wire or RS485 clock system, change the sync rate from the master clock to be once a minute
(instead of once per second).
My version of the sbdconfig.exe software is not working with my clocks. What should I do?
3200/3300 clocks shipped before March 27, 2014 require an older version of the sbdconfig software, while
SBD 3200/3300 clocks shipped after March 27, 2014 require a newer version of the sbdconfig software.
Please feel free to contact our Support Team at +1 (215)-322-6063.