Recordable System Prompts
Although the SVMi-8 contains all the spoken prompts to provide an operational sys-
tem, some people may want to add or record some additional prompts. This can easily be don
e using the built-in
voice studio. Any prompt in the system can be
re-recorded.
Schedule Table
The schedule table automatically controls system mode by individual ports, time of day, day of
week and calendar date without human intervention. It is capable of scheduling 99 mode changes per day for 366
consecutive days. The administrator can manually override the Schedule Table at any time from a touch-tone phone,
the system console, or from an administration terminal. For Holidays and Calendar of Events, the Schedule Table
can be used to schedule holiday and special event caller greetings to better inform and serve callers.
Synchronized Clock
The SVMi-8 clock is responsible for providing each message with a date and time stamp. This
clock is always synchronized with the phone system, as is changing between day and night modes.
AUTO ATTENDANT FEATURES
Alphabetic Directory (Multiple)
Callers who do not know an extension number in the system, but do know a name,
may enter the first few letters of the person’s name and be transferred. This system may even be used internally if an
extension number is not known. The SVMi-8 allows for over 1000 unique directory systems,
and each one
can search
on either the first or last name.
Auto Attendant Routing
The Auto Attendant can transfer or route callers based on the digits they enter. Callers may
be transferred to
stations, groups, or the s
ystem directory to select a subscriber based on their name. Additionally, the
Auto Attendant will integrate directly with the 'Question and Answer' system and the 'Audiotext' system.
Automatic After Hours Answering
The Main Auto Attendant greeting for the SVMi-8 changes from the day to the
night greeting automatically when the phone system changes from day to night mode. Multiple additional modes may
be defined for special applications.
Announce Hold Position
If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently
inform the caller of their place in the queue.
Announce Hold Time
If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently inform
the caller of the estimated hold time before being answered.
Camp On Support
Each station user on the system may decide if they want the SVMi-8 to transfer additional calls
to them if they are on the phone. Calls transferred to a busy station, if
unanswered, will be sent
to voice mail or any
other destination according to the user’s needs.
Direct to Mailbox
You may have mailboxes on the SVMi-8 system that do not have associated stations. This is
ideal if you have a small number of employees in your office but numerous employees outside the office that need to
keep in contact.
Holidays and Special Events
When your business closes because of a holiday or special event, the SVMi-8 can
provide a special appropriate greeting to your callers. You may create specific holiday schedules so that this process
becomes automatic.
Incoming Call Overflow
The SVMi-8 may be programmed to answer any or all lines immediately or answer only
the calls that your operator does not pick up. Overflowed calls may be routed to either a mailbox or the main greet-
ing.
Software Features
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