Samsung Programming
SVMi-8 Manual MMCs
MMC: 601
3. UNCONDITIONAL:
Calls are placed to all group members simultaneously. If
a group member is busy, they can receive off-hook ring, if defined in MMC
300 (Customer On/Off Per Station). This ring mode option is not available for
UCD or VMAA groups.
C. OVERFLOW:
This is a timer value that will cause unanswered calls to a group to
begin also ringing the NEXT PORT (see below) after this timer has elapsed. If
set to ‘000’, no overflow will take place.
D. GRP TRANSFER:
This timer determines how long C.O. calls transferred to the
group will ring there before recalling. If set to ‘000’, no recall will take place.
E. NEXT PORT:
This is the station or group number that callers will also ring at if
the OVERFLOW feature has been programmed.
F. MEMBER:
List all members that are to be in the group. Stations can be assigned to
multiple station groups.
G. WRAP UP:
This is only available for UCD groups, and will make a UCD agent
unavailable to receive additional UCD calls after hanging up from the last one.
This is to allow agents to complete work associated with the previous call before
the next call begins ringing.
H. NXT HUNT:
The time a call rings at a station before hunting to the next group member.
G. WRAP UP:
