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6. Troubleshooting

Paper feeding problems

Condition

Suggested solutions

Paper jams during printing.

Clear the paper jam.

Paper sticks together.

•

Check the maximum paper capacity of the tray.

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Make sure that you are using the correct type of paper.

•

Remove paper from the tray and flex or fan the paper.

•

Humid conditions may cause some paper to stick together.

Multiple sheets of paper do not feed.

Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.

Paper does not feed into the machine.

•

Remove any obstructions from inside the machine.

•

Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.

•

There is too much paper in the tray. Remove excess paper from the tray.

•

The paper is too thick. Use only paper that meets the specifications required by the machine.

The paper keeps jamming.

•

There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the
manual feeding in tray.

•

An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.

•

There may be debris inside the machine. Open the front cover and remove any debris.

Envelopes skew or fail to feed correctly.

Ensure that the paper guides are against both sides of the envelopes.

Содержание SCX-4021S Series

Страница 1: ...e BASIC User s Guide This guide provides information concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Страница 2: ...ic printing 53 Basic copying 59 Basic scanning 63 Basic faxing 64 3 Maintenance Ordering supplies and accessories 70 Available supplies 71 Available maintenance parts 72 Storing the toner cartridge 73 Redistributing toner 75 Replacing the toner cartridge 77 Monitoring the supplies life 79 Setting the toner low alert 80 Cleaning the machine 81 Tips for moving storing your machine 85 4 Troubleshooti...

Страница 3: ...3 BASIC 5 Appendix Specifications 103 Regulatory information 113 Copyright 125 ...

Страница 4: ...now before using the machine Key benefits 5 Features by models 7 Useful to know 14 About this user s guide 15 Safety information 16 Machine overview 21 Control panel overview 25 Turning on the machine 29 Installing the driver locally 30 Reinstalling the driver 31 ...

Страница 5: ...en key on the keyboard see Easy Capture Manager on page 200 Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine s status and allows you to customize the machine s settings see Using Samsung Printer Status on page 210 Samsung Easy Document Creator is an application to help users compile and share large documents or other scanned or faxed inform...

Страница 6: ...see Using advanced print features on page 169 Print posters The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster see Using advanced print features on page 169 You can print in various operating systems see System requirements on page 109 Your machine is equipped with a USB interface and or ...

Страница 7: ...try Operating System Included Blank Not available Operating System SCX 465x series SCX 465xN series SCX 4021S series SCX 4321NS series SCX 4621NS series SCX 465xF series SCX 4521FS series SCX 4521HS series SCX 465xFN series SCX 465xHN series SCX 4521NS series SCX 4821HN series Windows Mac Linux Unix ...

Страница 8: ...1FS series SCX 4521HS series SCX 465xFN series SCX 465xHN series SCX 4521NS series SCX 4821HN series SPL printer driver PCL printer driver PS printer driver XPS printer driver Direct Printing Utility Samsung Easy Printer Manager Scan to PC settings Fax to PC settings Device Settings Samsung Easy Document Creator Samsung Printer Status AnyWeb Print ...

Страница 9: ...X 465xN 4321NS 4621NS series only SCX 465xFN 465xHN 4521NS 4821HN series only Easy Eco Driver Fax Samsung Network PC Fax Scan Twain scan driver WIA scan driver Software SCX 465x series SCX 465xN series SCX 4021S series SCX 4321NS series SCX 4621NS series SCX 465xF series SCX 4521FS series SCX 4521HS series SCX 465xFN series SCX 465xHN series SCX 4521NS series SCX 4821HN series ...

Страница 10: ...series SCX 4521NS series SCX 4821HN series Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN SCX 465xN 4321NS 4621NS series only SCX 465xFN 465xHN 4521NS 4821HN series only Eco printing Control panel Duplex 2 sided printing Manual a USB memory interface Memory module Mass Storage Device HDD Duplex Automatic Document Feeder DADF Automatic Document Feeder ADF SCX 465xN 4321NS 4621...

Страница 11: ...d Duplex send Secure receive Duplex print Send Receive forward fax Send Receive forward email Send Receive forward server Features SCX 465x series SCX 465xN series SCX 4021S series SCX 4321NS series SCX 4621NS series SCX 465xF series SCX 4521FS series SCX 4521HS series SCX 465xFN series SCX 465xHN series SCX 4521NS series SCX 4821HN series ...

Страница 12: ...g to FTP server Duplex scan Scanning to WSD Scan to PC Features SCX 465x series SCX 465xN series SCX 4021S series SCX 4321NS series SCX 4621NS series SCX 465xF series SCX 4521FS series SCX 4521HS series SCX 465xFN series SCX 465xHN series SCX 4521NS series SCX 4821HN series ...

Страница 13: ...ne Book 2 up 4 up Adjust background Margin shift Edge erase Gray enhance Duplex copy a Windows only Features SCX 465x series SCX 465xN series SCX 4021S series SCX 4321NS series SCX 4621NS series SCX 465xF series SCX 4521FS series SCX 4521HS series SCX 465xFN series SCX 465xHN series SCX 4521NS series SCX 4821HN series ...

Страница 14: ...ntly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 96 A paper jam has occurred Open and close the front door see Front view on page 22 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 93 Printouts are blurry The...

Страница 15: ... from your machine depending on its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media ...

Страница 16: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Страница 17: ...tric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can ...

Страница 18: ... If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If themachineweighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg 88 18 lbs lift with 4 or more pe...

Страница 19: ...overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of ...

Страница 20: ...can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged For supplies that contain toner dust toner cartridge waste toner bottle imaging unit etc follow the instructions below When disposing of the supplies follow the instructions for disposal Refer to the resell...

Страница 21: ...e Software CDa a The software CD contains the print drivers user s guide and software applications Handsetb b Handset model only see Features by models on page 7 Misc accessoriesc c Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Страница 22: ...ypes of machine Some features and optional goods may not be available depending on model or country see Features by models on page 7 SCX 465x 4021S series 1 Scanner lid 6 Output support 2 Control panel 7 Output tray 7 6 1 2 5 4 8 3 9 10 3 Handle 8 Scanner glass 4 Tray 9 Paper width guide on a manual feeder 5 Front cover 10 Toner cartridge ...

Страница 23: ...t feeder guide cover 12 Scanner glass 3 Document feeder output tray 13 Paper width guide on a document feeder 4 Document feeder output support 14 Document feeder input support 5 Control panel 15 Document feeder input tray 6 Handle 16 Handseta a Handset model only see Features by models on page 7 7 Tray 17 Paper width guide on a manual feeder 8 Front cover 18 Toner cartridge 9 Output support 10 Out...

Страница 24: ...el or country see Features by models on page 7 SCX 465x 4021S series SCX 465xN 4321NS 4621NS 465xF 4521FS 4521HS 465xFN 465xHN 4521NS 4821HN series 1 USB port 2 Power receptacle 1 2 1 USB port 2 Network porta a SCX 465xN 4321NS 4621NS 465xFN 465xHN 4521NS 4821HN series 3 Extension telephone socket EXT b b SCX 465xF 4521FS 4521HS 465xFN 465xHN 4521NS 4821HN series 4 Telephone line socket LINE b 5 P...

Страница 25: ... Print Screen Press this button and the display will Print Screen on the display screen If you want to print only the active screen select the Active If you want to print the whole screen select Full Print Screen can only be used in the Windows and Mac operating systems You can only use this function with USB connected machine When printing the active window whole monitor screen using the print sc...

Страница 26: ...rrent status and displays prompts during an operation 7 Menu Opens Menu mode and scrolls through the available menus see Menu overview on page 33 8 Left Right Arrows Scrolls through the options available in the selected menu and increases or decreases values 9 OK Confirms the selection on the screen 10 Back Sends you back to the upper menu level 11 Start Starts a job 12 Stop Clear Stops an operati...

Страница 27: ... user you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature 3 ID Copy Allows you to copy both sides of an ID card like a driver s license on a single side of paper see ID card copying on page 61 4 Power Wakeup Turns the power on or off or wakes up the machine from the power save mode If you need to turn the machine off press this button for ...

Страница 28: ...k Dial When you press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone see Receiving manually in Tel mode on page 195 17 Redial Pause Redials the recently sent fax number or received caller ID in ready mode or inserts a pause into a fax number in edit mode see Redialing the fax number on page 190 18 Address Book Allows you to store fre...

Страница 29: ...rations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 2 Power is turned on automatically SCX 465x 4021S 465xN 4321NS 4621NS series press Power Wakeup button on the control panel If you want to turn the power off press and hold Power Wakeup button for about 3 seconds ...

Страница 30: ...g Custom Installation allows you to choose which programs to install Only use a USB cable no longer than 3 meters 118 inches 15 Windows 1 Make sure that the machine is connected to your computer and powered on If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into your CD ROM drive If the installation windo...

Страница 31: ... reinstall the driver 16 Windows 1 From the Start menu select Programs or All Programs Samsung Printers Uninstall Samsung Printer Software 2 Follow the instructions in the installation window 3 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 30 ...

Страница 32: ...tup This chapter provides information about the overall menu structure and the basic setup options Menu overview 33 Machine s basic settings 36 Media and tray 38 Basic printing 53 Basic copying 59 Basic scanning 63 Basic faxing 64 ...

Страница 33: ...ing on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 150 1 Accessing the menu 1 Select the Fax Copy or Scan button on the control panel depending on the feature to be used 2 Select Menu until the menu you want appears on the bottom line of the display and press OK 3 Press the arrows until the needed menu item appears and press OK 4 If the ...

Страница 34: ... On Print Add Page Cancel Job Sending Redial Times Redial Term Prefix Dial ECM Mode Fax Confirm Image TCR Dial Modeb Receiving Receive Mode Ring To Answer Stamp RCV Name RCV Start Code Auto Reduction Discard Size Junk Fax Setup DRPD Modeb b This option may not be available depending on your country Change Default Resolution Darkness Original Size Auto Report On Off Manual TX RX On Off Original Siz...

Страница 35: ...r Ringer Report Configuration Supplies Info Address Booka Fax Confirma Fax Senta Fax Receiveda Schedule Jobsa Junk Faxa Network Conf c Usage Counter Fax Optionsa Maintenance CLR Empty Msg d Supplies Life Serial Number TonerLow Alert TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Activate DHCPv6 Config Ethernet Speed Automatic 10Mbps Half 10Mbps Full 100Mbps Half 100Mbps Full Clear Setting Network ...

Страница 36: ... the correct time being SCX 465xF 4521FS 4521HS 465xFN 465xHN 4521NS 4821HN series only Enter the correct time and date using arrows or numeric keypad see Keypad letters and numbers on page 166 Month 01 to 12 Day 01 to 31 Year requires four digits Hour 01 to 12 Minute 00 to 59 Clock Mode You can set your machine to display the current time using either a 12 hour or 24 hour format SCX 465xF 4521FS ...

Страница 37: ... Adjust Print quality is affected by atmospheric pressure which atmospheric pressure is determined by the height of the machine above sea level Before you set the altitude value determine the altitude where you are see Altitude adjustment on page 165 4 Select the option you want then press OK 5 Press OK to save the selection 6 Press Stop Clear to return to ready mode Refer to below links to set ot...

Страница 38: ...e should be appropriate for your project Brightness Some print media are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the print media affects how crisp the printing looks on the paper Some print media may meet all of the guidelines in this user s guide and still not produce satisfactory results This may be the result of the sheets characteristics ...

Страница 39: ...cording to media type used see Print media specifications on page 106 3 Tray overview To change the size you need to adjust the paper guides 1 Paper width guide 2 Tray 3 Paper Length guide Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 If you do not adjust the guide it may cause paper registration...

Страница 40: ...e depending on its options or models Check your machine type see Front view on page 22 1 Open the tray Then adjust the tray size to the media size you are loading see Tray overview on page 39 2 Flex or fan the edge of the paper stack to separate the pages before loading papers 3 Place the paper with the side you want to print facing up 1 2 ...

Страница 41: ...ding edge curl it may cause a paper jam or the paper can be wrinkled If you do not adjust the paper guide it may cause paper jams 4 Squeeze the paper guide and slide it to the edge of the paper stack without causing it to bend 5 When you print a document set the paper type and size for the tray see Setting the paper size and type on page 47 ...

Страница 42: ...is still paper in the manual feeder Print media should be loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 106 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing ...

Страница 43: ...Media and tray 43 2 Menu Overview and Basic Setup ...

Страница 44: ... screen you can set it using the Menu button on the control panel Then set the paper type from the Printing Preferences window Paper tab Paper Type see Opening printing preferences on page 55 For example if you want to print on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 106 To see for paper weights f...

Страница 45: ...f the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope 1 Acceptable 2 Unacc...

Страница 46: ...than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once ...

Страница 47: ...an come off preprinted paper reducing print quality 7 Setting the paper size and type After loading paper in the paper tray set the paper size and type The paper setting in the machine and driver should match to print without a paper mismatch error To change the paper setting set in the machine from the SamsungEasyPrinter Manager select Switch to advanced mode Device Settings Or if your machine su...

Страница 48: ...the Printing Preferences see Opening printing preferences on page 55 8 Using the output support The surface of the output tray may become hot if you print a large number of pages at once Make sure that you do not touch the surface and do not allow children near it The printed pages stack on the output support and the output support will help the printed pages to align The printer sends output to t...

Страница 49: ...t load originals that include different sizes or weights of paper Do not load booklets pamphlets transparencies or documents with other unusual characteristics 10 Loading originals You can use the scanner glass or the document feeder to load an original for copying scanning and sending a fax Illustrations on this user s guide may differ from your machine depending on its options or models Check yo...

Страница 50: ...Leaving the scanner lid open while copying may affect copy quality and toner consumption Dust on the scanner glass may cause black spots on the printout Always keep it clean see Cleaning the machine on page 81 If you are copying a page from a book or magazine lift the scanner lid until its hinges are caught by the stopper and then close the lid If the book or magazine is thicker than 30 mm start c...

Страница 51: ...ile copying or scanning It is harmful to eyes In the document feeder Using the document feeder you can load up to 40 sheets of paper 80 g m2 20 lbs bond for one job 1 Open the document feeder guide cover 2 Flex or fan the edge of the paper stack to separate the pages before loading originals 3 Load the original face up into the document feeder input tray Make sure that the bottom of the original s...

Страница 52: ...nu Overview and Basic Setup 4 Adjust the document feeder width guides to the paper size Dust on the document feeder glass may cause black lines on the printout Always keep the glass clean see Cleaning the machine on page 81 ...

Страница 53: ... following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwind...

Страница 54: ...nt job If the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop Clear on the control panel ...

Страница 55: ...an select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties or Preferences The screenshot may differ depending on model You can check the machine s cu...

Страница 56: ...Presets all current driver settings are saved Select more options and click Update settings will be added to the Presets you made To use a saved setting select it from the Presets drop down list The machine is now set to print according to the settings you have selected To delete saved settings select it from the Presets drop down list and click Delete You can also restore the printer driver s def...

Страница 57: ...nus for some models 1 Select Menu System Setup Machine Setup Eco Settings on the control panel 2 Select the option you want and press OK Default Mode Select this to turn on or off the Eco mode Toner save 2 up Off Set the Eco mode off On Set the Eco mode on If you set the Eco mode on with a password from the SyncThru Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Prin...

Страница 58: ... electricity and the amount of saved paper in accordance with the settings you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing ...

Страница 59: ... cancel the copying job during the operation press Stop Clear and the copying will stop 17 Changing the settings for each copy Your machine provides default settings for copying so that you can quickly and easily make a copy If you press the Stop Clear button twice while setting the copy options all of the options you have set for the current copy job will be canceled and returned to their default...

Страница 60: ...originals with mixed text and photographs If texts in the printout is blurry select Text to get the clear texts Photo Use when the originals are photographs 4 Press Stop Clear to return to ready mode Reduced or enlarged copy You can reduce or enlarge the size of a copied image from 25 to 400 from the document feeder or scanner glass Thisfeature may notbe available depending on model oroptionalgood...

Страница 61: ...opy 18 ID card copying Your machine can print 2 sided originals on one sheet The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original This feature is helpful for copying a small sized item such as business card The original must be placed on the scanner glass to use this feature If the machine set to E...

Страница 62: ... the front side and shows Place Back Side and Press Start 5 Turn the original over and place it on the scanner glass where arrows indicate as shown Then close the scanner lid 6 Press Start button If you do not press the Start button only the front side will be copied If the original is larger than the printable area some portions may not be printed ...

Страница 63: ...has a scan button on the control panel Select scan Scan to PC on the control panel OR Press Scan to on the control panel If you see Not Available message check the port connection or select Enable Scan from Device Panel in Samsung Easy Printer Manager Switch to advanced mode Scan to PC Settings 3 Select the scan destination you want and press OK Default setting is My Documents You can create and s...

Страница 64: ...service provider for use on DSL Micro filter 1 Line port 2 Micro filter 3 DSL modem Telephone line see Rear view on page 24 20 Preparing to fax Before you send or receive a fax you need to connect the supplied line cord to your telephone wall jack see Rear view on page 24 Refer to the Quick Installation Guide how to make a connection The method of making a telephone connection is different from on...

Страница 65: ...page Sending a fax manually Perform the following to send a fax using On Hook Dial on the control panel If your machine is a handset model you can send a fax using the handset see Variety feature on page 10 1 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 49 2 Select fax on the control panel 3 Adjust the ...

Страница 66: ...ss to suit your fax needs see Adjusting the document settings on page 67 4 Select Menu Fax Feature Multi Send on the control panel 5 Enter the number of the first receiving fax machine and press OK You can press speed dial numbers or select a group dial number using the Address Book button 6 Enter the second fax number and press OK The display asks you to enter another fax number to send the docum...

Страница 67: ... press OK Standard Originals with normal sized characters Fine Originals containing small characters or thin lines or originals printed using a dot matrix printer Super Fine Originals containing extremely fine detail Super Fine mode is enabled only if the machine with which you are communicating also supports the Super Fine resolution For memory transmission Super Fine mode is not available The re...

Страница 68: ...of darkness of the original document The darkness setting is applied to the current fax job To change the default setting see Fax menu on page 155 1 Select fax Menu Fax Feature Darkness on the control panel 2 Select a darkness level you want 3 Press Stop Clear to return to ready mode ...

Страница 69: ...or your machine Ordering supplies and accessories 70 Available supplies 71 Available maintenance parts 72 Storing the toner cartridge 73 Redistributing toner 75 Replacing the toner cartridge 77 Monitoring the supplies life 79 Setting the toner low alert 80 Cleaning the machine 81 Tips for moving storing your machine 85 ...

Страница 70: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Страница 71: ...r cartridges and other supplies according to the specific country conditions Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Ave...

Страница 72: ...from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It will be affected by the operating system used computing performance application software connecting method media media size and job complexity Transfer Roller Approx 50 000 pag...

Страница 73: ...bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 or greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long...

Страница 74: ...ount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Страница 75: ... may differ from your machine depending on its options or models Check your machine type see Front view on page 22 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Do not use sharp objects such as a ...

Страница 76: ...Redistributing toner 76 3 Maintenance ...

Страница 77: ...ge to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Do not use sharp objects such as a knife or scissors to open the toner cartridge package They might scratch the drum of the cartridge If toner gets on your clothing ...

Страница 78: ...Replacing the toner cartridge 78 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing ...

Страница 79: ...er level menus for some models 1 Select Menu System Setup Maintenance Supplies Life on the control panel 2 Select the option you want and press OK Total Displays the total number of pages printed ADF Scan Displays the number of pages printed by using the document feeder Document feeder models only Platen Scan Displays the number of pages scanned by using scanner glass Supplies Info Prints the supp...

Страница 80: ...r to change the toner cartridge appears You can set the option for whether or not this message or LED appears It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Maintenance TonerLow Alert on the control panel 2 Select the option you want 3 Press OK to save the selection ...

Страница 81: ...f alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 4 Cleaning the outside or the display screen Clean the machine cabinet or the display screen with a s...

Страница 82: ...ge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean the machine Turn the machine off and unplug the power cord Wait for the machine to...

Страница 83: ...Cleaning the machine 83 3 Maintenance ...

Страница 84: ... down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Lift and open the scanner lid 3 Wipe the surface of the scanner until it is clean and d...

Страница 85: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Страница 86: ...ay messages 98 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting on page 215 If you cannot find a solution in the User s Guide ...

Страница 87: ...guidelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 39 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix papers in a tray Use only recommended print media see Print media specifications on page 106 ...

Страница 88: ...en an original document jams in the document feeder a warning message appears on the display To avoid tearing the document remove the jammed document slowly and carefully To prevent document jams use the scanner glass for thick thin or mixed paper originals ...

Страница 89: ...n front of scanner Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Variety feature on page 10 ...

Страница 90: ...inside of scanner Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Variety feature on page 10 ...

Страница 91: ...Clearing original document jams 91 4 Troubleshooting ...

Страница 92: ...may differ from your machine depending on its options or models Check your machine type see Front view on page 22 This troubleshooting may not be available depending on model or optional goods see Variety feature on page 10 1 Remove any remaining pages from the document feeder 2 Gently remove the jammed paper from the document feeder ...

Страница 93: ...r jams To avoid tearing the paper pull the jammed paper out slowly and gently 4 In tray Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 ...

Страница 94: ...g 5 Inside the machine The fuser area is hot Take care when removing paper from the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 22 ...

Страница 95: ...Clearing paper jams 95 4 Troubleshooting ...

Страница 96: ...achine is on line and can be used Red Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes Small amount of toner is left in the cartridge The estimated cartridge lifea of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistrib...

Страница 97: ...f Eco mode is off a Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on an...

Страница 98: ...ents of display message Some messages may not appear on the display depending on the options or models error number indicates the error number 6 Paper Jam related messages Message Meaning Suggested solutions Document jam Remove jam The loaded original document has jammed in the document feeder Clear the jam see Clearing original document jams on page 88 Jam or empty Door open close Paper has jamme...

Страница 99: ...artridge The toner cartridge you have installed is not for your machine Install a Samsung genuine toner cartridge designed for your machine Prepare new cartridge Small amount of toner is left in the indicated cartridge The estimated cartridge life of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistribu...

Страница 100: ...printing You can choose Stop or Continue as shown on the control panel If you select Stop the printer stops printing and you cannot print any more without changing the cartridge If you select Continue the printer keeps printing but the printing quality cannot be guaranteed Replace the toner cartridge for the best print quality when this message appears Using a cartridge beyond this stage can resul...

Страница 101: ...ing Suggested solutions Door Open Close it The cover is not securely latched Close the cover until it locks into place Door of scanner is open The document feeder cover is not securely latched Close the cover until it locks into place Error error number Turn off then on The machine unit cannot be controlled Reboot the power and try the printing job again If the problem persists please call for ser...

Страница 102: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 103 Regulatory information 113 Copyright 125 ...

Страница 103: ...ung com for possible changes in information Items Description Dimension Width x Length x Height SCX 465x series SCX 4021S series 410 x 295 x 341mm SCX 465xN series SCX 4321NS series SCX 4621NS series SCX 465xF series SCX 4521FS series SCX 4521HS series SCX 465xFN series SCX 465xHN seriesa SCX 4521NS series SCX 4821HN series 410 x 295 x 388 mm ...

Страница 104: ...eriesa SCX 465xFN series SCX 465xHN seriesa SCX 4521NS seriesa SCX 4821HN series 9 7 Kg Noise Levelbc Ready mode Less than 26 dB A Print mode Less than 53 dB A Copy mode Scanner glass Less than 53 dB A Document feeder Less than 55 dB A Scan mode Scanner glass Less than 52 dB A Document feeder Less than 54 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Items D...

Страница 105: ...n SCX 465xF SCX 465xFN series Less than 2 0 W a Dimensions and weight are measured without a handset b Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing c China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice d See the rating label on the machine for the correct volt...

Страница 106: ... mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 X 148 mm 4 12 x 5 83 inches Unavailable Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches Unavailable 75 to 90 g m2 20 to 24 lbs bond 1 s...

Страница 107: ... 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Pre printed Refer to the Plain paper section Refer to the Plain paper section 75 to 90 g m2 20 to 24 lbs bond 240 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Recycled Refer to the Plain paper section Refer to the Plain paper section 60 to 90 g m2 16 to 24 lbs bond 250 sheets of 75 g m2 21 lbs bond 60 to 90 g m2 ...

Страница 108: ...ize custom 76 x 127 mm 3 x 5 inches 60 to 163 g m2 16 to 43 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeding c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness Type Size Dimensions Print media weight...

Страница 109: ...ium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows 8 Windows 8 1 Windows 10 Windows Server 2016 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 2 GB 2 GB...

Страница 110: ...our machine For Windows 2000 Services Pack 4 or higher is required Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 ...

Страница 111: ... 64 bit SuSE Linux 10 1 32 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1GB Free HDD space 1 GB 2 GB ...

Страница 112: ...environments supported by the machine Items Specifications Network interface Ethernet 10 100 Base TX Wired Lan Network operating system Windows 2000 Windows XP Windows Server 2003 Windows Vista Windows 7 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 10 Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP ...

Страница 113: ...azardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basi...

Страница 114: ...e When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENRGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of ...

Страница 115: ...he product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these itemsfromother sofwasteand recyclethemresponsiblytopromotethe sustainable reuse of material resources Household users should co...

Страница 116: ...pecific regulatory obligations e g REACH visit http www samsung com uk aboutsamsung samsungelectronics corporatecitizenship data_corner html 13 State of California Proposition 65 Warning US Only 14 Taiwan only 15 Radio frequency emissions FCC information to the user This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause har...

Страница 117: ...ne or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or experienced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance...

Страница 118: ...e wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received...

Страница 119: ... to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five L indice d equivalence de la sonnerie IES sert a indiquer le nombre maximal de terminaux qui peuvent etre raccordes a une interface telephonique La terminaison d une interface peut consister e...

Страница 120: ...te notice in writing to allow the customer an opportunity to maintain uninterrupted service 23 Ringer Equivalence Number The Ringer Equivalence Number and FCC Registration Number for this machine may be found on the label located on the bottom or rear of the machine In some instances you may need to provide these numbers to the telephone company The Ringer Equivalence Number REN is a measure of th...

Страница 121: ...system If you intend to use a computer modem or fax modem on the same phone line as your machine you may experience transmission and reception problems with all the equipment It is recommended that no other equipment except for a regular telephone share the line with your machine If your area experiences a high incidence of lightning or power surges we recommend that you install surge protectors f...

Страница 122: ...Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You must connect the green and yellow wire to the pin marked by the letter E or by the safety Earth symbo...

Страница 123: ... countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first instance The product has been tested against TBR21 To assist in the use and application of terminal equipment which complies with this standard the European Telecommunication Standards Institute ETSI has issued an advisory document EG 201 121 which contains notes and additional require...

Страница 124: ...Regulatory information 124 5 Appendix 26 China only ᆇ 䋼 ...

Страница 125: ...8 Windows Server 2008 R2 Windows 10 and Windows Server 2016 are either registered trademarks or trademarks of Microsoft Corporation Microsoft Internet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Google Picasa and Google Docs are either registered trademarks or trademarks of Google Inc Tr...

Страница 126: ...de ADVANCED User s Guide This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Страница 127: ...you begin reading a chapter 151 Copy menu 152 Fax menu 155 System setup 158 4 Special Features Altitude adjustment 165 Entering various characters 166 Registering authorized users 167 Printing features 168 Scan features 182 Fax features 190 5 Useful Management Tools Easy Capture Manager 200 Samsung AnyWeb Print 201 Easy Eco Driver 202 Using SyncThru Web Service 203 Using Samsung Easy Document Crea...

Страница 128: ...leshooting Paper feeding problems 216 Power and cable connecting problems 217 Printing problems 218 Printing quality problems 222 Copying problems 230 Scanning problems 231 Faxing problems 233 Operating system problems 235 ...

Страница 129: ... machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 139 Installation for Mac 130 Reinstallation for Mac 131 Installation for Linux 132 Reinstallation for Linux 133 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver...

Страница 130: ...you to restart your computer Click Continue Installation 13 After the installation is finished click Restart 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 10 8 open the Applications folder System Preferences and click Print Fax 15 Click Add on the Printer List For Mac OS X 10 5 10 8 click the folder icon a display window will pop up 16 Click Default Browser and fi...

Страница 131: ...d to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop 4 Double click the MAC_Installer folder Uninstaller OS X icon 5 Enter the password and click OK 6 When the uninstall is done click OK If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Страница 132: ...software If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Co...

Страница 133: ...the Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Open Terminal program When the Terminal screen appears type in the following root localhost root cd opt Samsung mfp uninstall root localhost uninstall uninstall sh 4 Click N...

Страница 134: ...ions for setting up a network connected machine and software Useful network programs 135 Wired network setup 136 Installing driver over the network 139 IPv6 configuration 147 Supported optional devices and features may differ according to your model see Features by models on page 7 ...

Страница 135: ...sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machines fro...

Страница 136: ...k interface it will not be able to use this feature see Rear view on page 24 TCP IPv6 is not supported by this program First you have to set up an IP address for network printing and managements In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration using SetIP Windows Before using the SetIP progr...

Страница 137: ...nfirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may vary from your model 1 Connect your machine to the network with a network cable 2 Insert the Installation CD ROM and open the disk window select MAC_Installer MAC_Printer SetIP SetIPapplet ht...

Страница 138: ...r The following instructions may vary from your model or operating systems 1 Open opt Samsung mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC ...

Страница 139: ...3 Review and accept the installation agreements in the installation window Then click Next 4 Select Network connection on the Printer Connection Type screen Then click Next 5 Follow the instructions in the installation window Silent installation Mode Silent installation mode is an installation method that does not require any user intervention Once you start the installation the machine driver and...

Страница 140: ... name With this parameter you can add printer instances as your wishes Command line Definition Description nd or ND Commands not to set the installed driver as a default machine driver It indicates installed machine driver will not be the default machine driver on your system if there are one or more printer drivers installed If there is no installed machine driver on your system then this option ...

Страница 141: ...ue on the User Options Pane If you have not set the IP address yet click Set IP address and refer to IPv4 configuration using SetIP Mac on page 137 d or D Uninstalls all device drivers and applications from your system This command will remove all installed device drivers and application software from your system v share name or V share name Shares installed machine and add other available platfor...

Страница 142: ...Printer For Mac OS X 10 5 10 8 click IP 17 Select HP Jetdirect Socket in Protocol When printing a document containing many pages printing performance may be enhanced by choosing Socket for Printer Type option 18 Enter the machine s IP address in the Address input field 19 Enter the queue name in the Queue input field If you cannot determine the queue name for your machine server try using the defa...

Страница 143: ...lder autorun icon 5 The Samsung installer window opens Click Next 6 The add printer wizard window opens Click Next 7 Select network printer and click Search button 8 The machine s IP address and model name appears on list field 9 Select your machine and click Next 10 Input the printer description and Next 11 After the machine is added click Finish 12 When installation is done click Finish Add a ne...

Страница 144: ...rocedure is common for all variants of UNIX OS mentioned 1 From the Samsung website download and unpack the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer See administration guide of your UNIX OS for details 4 Unpack the UNIX printer driver package For example on IBM AIX use the following commands gzip d e...

Страница 145: ... run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the printer in the Type field This is optional 4 Specify any printer description in the Description ...

Страница 146: ...rk with a network cable 2 Turn on the machine 3 Print a Network Configuration Report that will check IPv6 addresses see Printing a network configuration report on page 136 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the i...

Страница 147: ...of router request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 11 From the SyncThru Web Service For models that do not have the display screen on the control panel you need to access SyncThru Web Service first using the IPv4 address and follow the below procedure to use IPv6 1 Access a web browser such as Internet Explorer from Windows ...

Страница 148: ...the DHCPv6 configuration 9 Click the Apply button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on page 136 3 Enter the IPv6 addresses e g http FE80 2...

Страница 149: ...ng Menus This chapter explains how to browse the current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 151 Copy menu 152 Fax menu 155 System setup 158 ...

Страница 150: ...ps for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear on the display depending on options or models If so it is not applicable to your machine For models that do not have the Menu on the control panel this feature is not applicable see Control panel ove...

Страница 151: ...ntrol panel Item Description Original Size Sets the image size Reduce Enlarge Reduces or enlarges the size of a copied image see Reduced or enlarged copy on page 60 If the machine is set Eco mode reduce and enlarge features are not available Darkness Adjusts the brightness level to make a copy that is easier to read when the original contains faint markings and dark images see Darkness on page 59 ...

Страница 152: ...of the original This feature is helpful for copying a small sized item such as business card The original must be placed on the scanner glass to use this feature If the machine set to Eco mode this feature is not available Item Description 1 2 1 2 3 4 Adjust Bkgd Prints an image without its background This copy feature removes the background color and can be helpful when copying an original contai...

Страница 153: ... the display depending on options or models If so it is not applicable to your machine see Menu overview on page 33 To change the menu options Press copy Menu Copy Setup on the control panel Item Description Change Default The copy options can be set to those most frequently used ...

Страница 154: ... Sets the image size Multi Send Sends a fax to multiple destinations see Sending a fax to multiple destinations on page 66 You cannot send a color fax using this feature Delay Send Sets your machine to send a fax at a later time when you will not be present see Delaying a fax transmission on page 191 You cannot send a color fax using this feature Priority Send Scans the original into memory and im...

Страница 155: ...e 192 Cancel Job Cancels the delayed fax job which is saved in memory see Canceling a reserved fax job on page 192 Item Description Item Description Redial Times Sets the number of redial attempts If you enter 0 the machine will not redial Redial Term Sets the time interval before automatic redialling Prefix Dial Sets a prefix of up to five digits This number dials before any automatic dial number...

Страница 156: ... from an extension phone plugged into the EXT socket on the back of the machine If you pick up the extension phone and hear fax tones enter the code It is preset to 9 at the factory Auto Reduction Automatically reduces an incoming fax page to fit the size of the paper loaded in the machine Discard Size Discards a specific length from the end of the received fax Junk Fax Setup Blocks any unwanted f...

Страница 157: ...pears on the control panel display Power Save Sets how long the machine waits before going to power save mode When the machine does not receive data for an extended period of time power consumption is automatically lowered Auto Power Off When the machine does not receive action for a specific time power turns off automatically System Timeout Sets the time that the machine remembers previously used...

Страница 158: ... the paper mismatch between Letter and A4 For example if you have A4 paper in the tray but you set the paper size to Letter in the printer driver the machine prints on A4 paper and vice versa Toner Save Activating this mode extends the life of your toner cartridge and reduces your cost per page beyond what one would experience in the normal mode but it reduces print quality Item Description Eco Se...

Страница 159: ... your machine see Menu overview on page 33 To change the menu options Press Menu System Setup Sound Volume on the control panel Item Description Paper Size Sets the paper size as A4 Letter or other paper sizes according to your requirements Paper Type Chooses the type of the paper for each tray Margin Sets the margins for the document Item Description Key Sound Turns the key sound on or off With t...

Страница 160: ...fax on the control panel b Press On Hook Dial A dial tone sounds from the speaker c Pressthearrowsuntilyouhearthevolumeyou want d Press On Hook Dial to save the change and return to ready mode Ringer Adjusts the ringer volume For the ringer volume you can select off low middle and high level Item Description Item Description Configuration Prints a report on the machine s overall configuration Supp...

Страница 161: ...ax Prints the fax numbers specified as junk fax numbers Network Conf Prints information on your machine s network connection and configuration Usage Counter Prints a usage page The usage page contains the total number of pages printed Fax Options Prints the information of a fax reports Item Description Item Description CLR Empty Msg When toner cartridge is empty this option appears You can clear t...

Страница 162: ...ts of parameters to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 147 Ethernet Speed Configure the network transmission speed Clear Setting Reverts the network settings to the default values Reboot required Network Conf This list shows information on your machine...

Страница 163: ...ures Altitude adjustment 165 Entering various characters 166 Registering authorized users 167 Printing features 168 Scan features 182 Fax features 190 The procedures in this chapter are mainly based on Windows 7 It may be necessary to press OK to navigate to lower level menus for some models ...

Страница 164: ...0 ft High1 1 000 m 3 280 ft 2 000 m 6 561 ft High2 2 000 m 6 561 ft 3 000 m 9 842 ft High3 3 000 m 9 842 ft 4 000 m 13 123 ft You can set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users see Device Settings on page 209 For Linux users If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using Sync...

Страница 165: ...o and finally 6 To find the letter that you want to enter see Keypad letters and numbers on page 166 You can enter a space by pressing 1 twice To delete the last digit or character press the left right or up down arrow button 2 Keypad letters and numbers Special character sets may differ from your machine depending on its options or the models Some of the follow key values may not appear depending...

Страница 166: ...s the SyncThru Web Service see Using SyncThru Web Service on page 203 2 Click Login on the upper right of the SyncThru Web Service website 3 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 4 Click Security User Access Control Authentication 5 Select Local Authentication in the Authentication Method and cli...

Страница 167: ...e 4 Select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change the settings for each print job change it in Printing Preferences 4 Setting your machine as a default machine 1 Click the Windows Start menu 2 Select Control Panel Devices and Printers 3 Select your m...

Страница 168: ... select Advanced Installation Custom Installation You can select the XPS printer driver in the Select Software and Utilities to Install window For models that provide XPS driver from the Samsung website www samsung com find your product Support or downloads Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Prin...

Страница 169: ...the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 56 Item Description Multiple Pages per Side Selects the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify You can print up to 16 pages on one sheet Poster Printin...

Страница 170: ...re available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Printing Double sided Printing Manual a Print on both sides of a sheet of paper duplex Before printing decide how you want your document oriented You can use this feature with Letter Legal A4 US Folio or Oficio sized paper If your machine doe...

Страница 171: ...conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing This option is not available when you use Double sided Printing Manual Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document Watermark The watermark optio...

Страница 172: ...elect Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to delete from the Current Watermarks list and click Delete d Click OK or Print until you exit the Print window Overlaya This option is available only when you use the PCL SPL printer driver see Software on page 8 An overlay is text and or images stored in the computer hard disk drive HD...

Страница 173: ...ou want to use If you have stored the overlay file you want to use in an external source you can also load the file when you access the Open window After you select the file click Open The file appears in the Overlay List box and is available for printing Select the overlay from the Overlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window...

Страница 174: ...nting Store and Print This mode is used when printing and storing document at the same time Spool This option can be useful when handling large amounts of data If you select this setting the printer spools the document into the mass storage device HDD and then prints it from the mass storage device HDD queue decreasing the computer s work load Print Schedule Select this setting to print the docume...

Страница 175: ...int Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Printing multiple pages on one sheet You can pr...

Страница 176: ... calendars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid prin...

Страница 177: ...neral Changes the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Text Specifies the page margins and set the text opt...

Страница 178: ...n the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Connec...

Страница 179: ...4 Select how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply an...

Страница 180: ... the character margin line space or the columns of the actual print output HPGL 2 tab Use only black pen To print all graphics in black Fit plot to page Fit the entire graphic into a single page Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these valu...

Страница 181: ...th your machine via an USB cable or the network The following methodoloqies can be used for scanning your documents Scan to PC Scan the originals from the control panel Then the scanned data will be stored in the connected computers My Documents folder see Basic Scanning on page 63 TWAIN TWAIN is the one of a preset imaging applications Scanning an image launches the selected application enabling ...

Страница 182: ... scan and device settings Image tab Contains settings related to image altering 5 Press Save OK 11 Scanning from network connected machine The machine that does not support the network interface it will not be able to use this feature see Rear view on page 24 Make sure the printer driver is installed on your computer using the software CD since the printer driver includes the scan program see Inst...

Страница 183: ...on your operating system or the application you are using 12 Scanning from image editing program You can scan and import documents at the image editing software such as Adobe Photoshop if the software is TWAIN compliant Follow the steps below to scan with TWAIN compliant software 1 Make sure that the machine is connected to your computer and powered on 2 Place a single document face down on the do...

Страница 184: ... menu select Programs or All Programs For Windows 8 from Charms select Search Apps 3 Click Samsung Printers and start Samsung Easy Document Creator Click Scan from the home screen 4 Select the type of scanning or a favorites then click Start 5 Make adjustments to the image Scan Settings and More Options 6 Click Scan to scan a final image or Prescan to get another preview image 7 Select to Save to ...

Страница 185: ...r preferences affect the picture 7 Scan and save your scanned image 15 Mac scanning Scanning from USB connected machine 1 Make sure that the machine is connected to your computer and powered on 2 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 49 3 Start Applications and click Image Capture If No Image Cap...

Страница 186: ... Port to select port or If TWAIN UI appears click Change Port from the Preference tab and select a new port For 10 5 Click Devices Browse Devices on Menu bar Make sure that Connected checkbox is checked beside your machine in Bonjour Devices If you want to scan using TWAIN refer to the Mac OS X10 4 steps above For 10 6 10 9 select your device below SHARED 5 Set the scan options on this program 6 S...

Страница 187: ...our desktop 3 Click the button to switch to Scanners Configuration 4 Select the scanner on the list 5 Click Properties 6 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 49 7 From the Scanner Properties window click Preview 8 The document is scanned and the image preview appears in the Preview Pane ...

Страница 188: ...eview Pane 10 Select the option you want 11 Scan and save your scanned image For later use you can save as your scan settings and add it to the Job Type drop down list Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image ...

Страница 189: ...x Setup Sending on the control panel 2 Select Redial Times or Redial Term you want 3 Select the option you want 18 Redialing the fax number 1 Press Redial Pause button on the control panel 2 Select the fax number you want Ten recently sent fax numbers with ten received Caller IDs are shown 3 When an original is loaded in the document feeder the machine automatically begins to send If an original i...

Страница 190: ...d It may look slightly different depending on your application 3 Select Samsung Network PC Fax from the Print window 4 Click Print or OK 5 Enter the recipients numbers and select the option Select the Help menu or click the button from the window and click on any option you want to know about 6 Click Send 21 Delaying a fax transmission You can set your machine to send a fax at a later time when yo...

Страница 191: ...u can check the list of delayed fax jobs Press Menu System Setup Report Schedule Jobs on the control panel Adding documents to a reserved fax 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Press fax Menu Fax Feature Add Page on the control panel 3 Select the fax job and press OK When you have finished select No when Another Page a...

Страница 192: ...arding a sent fax to another destination You can set the machine to forward the received or sent fax to other destination by a fax an email or a server If you are out of office but have to receive the fax this feature may be useful When you forward a fax by an email you must first set the mail server and IP address in SyncThru Web Service see Using SyncThru Web Service on page 203 Though you sent ...

Страница 193: ...ress OK 3 Enter the starting tim and ending time then press OK 4 Press Cancel or Stop Clear to return to ready mode Subsequent sent faxes will be forwarded to the specified fax machine 25 Receiving a fax in the computer Thisfeature may notbe available depending on model oroptionalgoods see Features by models on page 7 To use this feature set the option on the control panel Press fax Menu Fax Featu...

Страница 194: ... fax machine senses a fax tone on the line the machine automatically switches to Fax mode to receive the fax To use the Ans Fax mode attach an answering machine to the EXT socket on the back of your machine DRPD You can receive a call using the Distinctive Ring Pattern Detection DRPD feature Distinctive Ring is a telephone company service which enables an user to use a single telephone line to ans...

Страница 195: ...ersation 29 Receiving faxes with an extension telephone When you are using an extension telephone connected to the EXT socket you can receive a fax from someone you are talking to on the extension telephone without going to the fax machine When you receive a call on the extension phone and hear fax tones press the keys 9 on the extension phone The machine receives the fax 9 is the remote receive c...

Страница 196: ...y that the machine answers with a fax tone Then have a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT socket 31 Receiving in secure receiving mode This feature may not be available depending on model or optional goods see Features by models on page 7 You may need to prevent your rece...

Страница 197: ... as soon as you finish copying or printing the machine automatically prints the fax If fax is received and being printed other copy and print jobs cannot be processed at the same time 33 Printing sent fax report automatically You can set the machine to print a report with detailed information about the previous 50 communication operations including time and dates 1 Press fax Menu Fax Setup Auto Re...

Страница 198: ...make full use of your machine Easy Capture Manager 200 Samsung AnyWeb Print 201 Easy Eco Driver 202 Using SyncThru Web Service 203 Using Samsung Easy Document Creator 206 Using Samsung Easy Printer Manager 207 Using Samsung Printer Status 210 Using the Linux Unified Driver Configurator 212 ...

Страница 199: ...ble depending on model or optional goods see Software on page 8 Available for Windows OS users only see Software on page 8 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured screen as captured or edited ...

Страница 200: ...e for Windows and Mac OS users only see Software on page 8 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Click Start All programs Samsung Printers Samsung AnyWeb Print Download the latest version to link to the website where the tool is available for download ...

Страница 201: ...ng To use this application Start Easy Eco Driver before printing job checkbox in the printer properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset How to use 1 Open a document to print 2 Print the document A preview window appears 3 Select the options you want to apply ...

Страница 202: ...ing in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 Type in the ID and Password then click Login We recommend you to change the default password for security reasons ID admin Password sec00000 2 SyncThru Web Service overview Some tabs may not appear depending on your model Information tab This tab gives you genera...

Страница 203: ...ormation You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for IPv4 IPv6 filtering and Authentication servers Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails You can also ...

Страница 204: ...options or models If so it is not applicable to your machine 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and...

Страница 205: ...s features below Image Scanning Use for scanning single or mulitple pictures Document Scanning Use for scanning documents with text or text and images Text Converting Use for scanning documents that need to be saved in an editable text format Book Scanning Use for scanning books with the flatbed scanner SNS Upload Provides an easy and quick way to upload scanned image or existing images to a varie...

Страница 206: ...machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Samsung Easy ...

Страница 207: ...anging to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 209 4 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the advanced settings If you connect your ...

Страница 208: ...eral scan and device settings Image tab Contains settings related to image altering Fax to PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving from Device Enables faxing on the device and allow more options to be set Alert Settings Windows only This men...

Страница 209: ...ng Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error mig...

Страница 210: ...rt related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the troubleshooting section in the user s guide 5 Close Close the window ...

Страница 211: ...iver Configurator icon will automatically be created on your desktop 7 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corresponding configuration window 1 Printer Configuration 2 Port Configuration...

Страница 212: ...ol buttons are as follows Refresh Renews the available machines list Add Printer Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s pr...

Страница 213: ...s window you can view the list of available ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Shows all of the machine classes 2 Shows the status of the class and the number of machines in the class 1 Switches to Ports configura...

Страница 214: ...on for what to do if you encounter an error Paper feeding problems 216 Power and cable connecting problems 217 Printing problems 218 Printing quality problems 222 Copying problems 230 Scanning problems 231 Faxing problems 233 Operating system problems 235 ...

Страница 215: ...ons from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on specia...

Страница 216: ...s The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first If the machine has a Power Wakeup button on the control press it Disconnect the machine s cable and reconnect it ...

Страница 217: ...stall the toner cartridge see Replacing the toner cartridge on page 77 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 77 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page ...

Страница 218: ...inting preferences on page 55 Select the correct paper source See the printer driver help screen see Using help on page 56 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application see Opening printing pre...

Страница 219: ...the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file...

Страница 220: ... paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 55 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thin see Opening printing preferences on page 55 Condition Possible cause Suggested solutions ...

Страница 221: ...oner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 81 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the ma...

Страница 222: ... some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing preferences on page 55 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls t...

Страница 223: ...oblem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 77 ...

Страница 224: ... background scatter occurs on an envelope change the printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 55 Ensure the co...

Страница 225: ...properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A a B b C A a B b C A ...

Страница 226: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 81 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 77 The machine may require repairing Contact a service ...

Страница 227: ...ithin parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner ...

Страница 228: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 55 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ...

Страница 229: ...in the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high humidity areas do not leave paper in the machine for extended periods of time Frequent copy paper jams occur Fan the paper then turn it over in the tray Replace the paper in the tray with a fresh supply ...

Страница 230: ...inter cable with a known good cable If necessary replace the printer cable Check that the scanner is configured correctly Check scan setting the application you want to use to make certain that the scanner job is being sent to the correct port for example USB001 The unit scans very slowly Check if the machine is printing received data If so scan the document after the received data has been printe...

Страница 231: ... a copying or printing job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine printer cable may be improperly connected or the power may be off The scanner driver is not installed or the operating environment is not set up properly Ensure that the machine is properly connected and the power is on then r...

Страница 232: ...k or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative see Available maintenance parts on page 72 Faxes are not received automatically The receiving mode should be set to fax see Changing the receive modes on page 195 Make sure that there is paper in the tray see Print media specifications on page 106 Ch...

Страница 233: ...paper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store the fax If the display indicating the memory status shows delete any faxes you no longer need from the memory and then try to store the fax again Call for service Blank areas appear at the bottom of ea...

Страница 234: ... software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the m...

Страница 235: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Страница 236: ...cript until GNU Ghostscript version 7 05 when the base color space of the document is indexed color space and it is converted through CIE color space Because Postscript uses CIE color space for Color Matching System you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7 06 or later You can find recent Ghostscript versions at www ghostscript com Some color images come o...

Страница 237: ...nsure the scanner driver for your machine is installed in your system Open Unified Linux Driver configurator switch to Scanners configuration then press Drivers Make sure that driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of machine printer and scanner share the same I O interface port the situation of simult...

Страница 238: ...er locally 242 Installing the driver over the network 244 Uninstalling the driver 246 Using Samsung Printer Experience 247 Accessing management tools 253 Troubleshooting 254 The screen may appear somewhat different depending on the model or interface in use Since this guide has been prepared based on Windows 8 some of the instructions may differ depending on the version It may also be modified wit...

Страница 239: ...240 Quick Guide for Windows 8 User Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS Start Screen Desktop Screen ...

Страница 240: ...irements Operating system Requirement recommended CPU RAM Free HDD Space Windows 8 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive ...

Страница 241: ... not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product Support or downloads 1 From the Start Screen 1 Make sure that your computer is connected to the Internet and powered on 2 Make sure that the machine is powered on 3 Connect the computer and the machine with a USB cable The driver is automatically install...

Страница 242: ...does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 2 Review and accept the installation agreements in the installation window Then click Next 3 Select USB connection on the Printer ...

Страница 243: ...your product Support or downloads 3 From the Start Screen 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 136 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You c...

Страница 244: ...e 136 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agr...

Страница 245: ...tile unintstall from the desktop screen mode see From the Desktop Screen on page 246 If you want to uninstall Samsung s printer management tools from the Start screen right click the app Uninstall right click the program you want to delete Uninstall and follow the instruction in the window 6 From the Desktop Screen 1 From Charms select Search Apps 2 Search and click Control Panel 3 Click Programs ...

Страница 246: ...oaded from the Windows Store if the machine is connected to a computer with an Internet connection 7 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model you are using ...

Страница 247: ...Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings such as machine setup paper layout emulation networking and print information through SyncThru Web Se...

Страница 248: ...ess this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select you...

Страница 249: ...inting settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents ...

Страница 250: ...is for the users with multi functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience The most frequently used printing menus are displayed for quick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click the...

Страница 251: ...g Printer Experience 252 Quick Guide for Windows 8 User 7 Click Scan and save the image When you place the originals in the ADF or DADF Prescan is not available You can skip step 5 if the Prescan option is selected ...

Страница 252: ...tool refer to Useful Management Tools on page 199 1 From the Charms select Search Apps 2 Find Samsung Printers 3 Under Samsung Printers you can see installed management tools 4 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile ...

Страница 253: ...d the app from the Windows Store and install it Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel Devices and Printers Right click on your printer icon and select Printer properties If the port is set to File or LPT uncheck them and select TCP IP USB or WSD The error related toast message pops u...

Страница 254: ...4726 www samsung com ae support English www samsung com ae_ar support Arabic BANGLADESH 0961 2300300 0800 0300300 Toll free www samsung com in support BELARUS 810 800 500 55 500 www samsung com support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 www samsung com cl support BOSNIA 055 233 999 www samsung com support BOTSWANA 80072600...

Страница 255: ...ne toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support Country Region Customer Care Center WebSite DOMINICAN REPUBLIC 1 800 751 2676 www samsung com latin support Spanish www samsung com latin_en support English DRC 499999 www samsung com support ECUADOR 1 800 SAMSUNG 72 6786 www samsung com latin support Spani...

Страница 256: ...d line 30 210 6897691 from mobile and land line www samsung com gr support Country Region Customer Care Center WebSite GUATEMALA 1 800 299 0033 www samsung com latin support Spanish www samsung com latin_en support English HONDURAS 800 2791 9111 www samsung com latin support Spanish www samsung com latin_en support English HONG KONG 3698 4698 www samsung com hk support Chinese www samsung com hk_e...

Страница 257: ...EBANON 961 1484 999 www samsung com Levant LITHUANIA 8 800 77777 www samsung com lt support Country Region Customer Care Center WebSite LUXEMBURG 261 03 710 www samsung com be_fr support MACAU 0800 333 www samsung com support MACEDONIA 023 207 777 MALAYSIA 1800 88 9999 603 77137477 Overseas contact www samsung com my support MAURITIUS 800 2550 www samsung com support MEXICO 01 800 SAMSUNG 726 7864...

Страница 258: ... samsung com latin support Spanish www samsung com latin_en support English PARAGUAY 0800 11 SAMS 7267 www samsung com ar Country Region Customer Care Center WebSite PERU 0800 777 08 www samsung com pe support PHILIPPINES 1 800 10 726 7864 PLDT Toll Free 1 800 8 726 7864 Globe Landline and Mobile 02 422 2111 Standard Landline www samsung com ph support POLAND 801 172 678 lub 48 22 607 93 33 Dedyko...

Страница 259: ...64 www samsung com sg support SLOVENIA 080 697 267 brezplačna številka www samsung com si Country Region Customer Care Center WebSite SLOVAKIA 0800 SAMSUNG 0800 726 786 www samsung com sk support SOUTH AFRICA 0860 SAMSUNG 726 7864 www samsung com support SPAIN 0034902172678 HHP 0034902167267 www samsung com es support SRI LANKA 0117540540 0115900000 www samsung com support SUDAN 1969 www samsung c...

Страница 260: ...4 www samsung com uk support U S A Consumer Electonics 1 800 SAMSUNG 726 7864 www samsung com us support U S A Mobile Phones 1 800 SAMSUNG 726 7864 www samsung com us support UGANDA 0800 300 300 www samsung com support Country Region Customer Care Center WebSite UKRAINE 0 800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 0800 SAMS 7267 www samsung com a...

Страница 261: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Страница 262: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Страница 263: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Страница 264: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Страница 265: ...dly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the ...

Страница 266: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Страница 267: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Страница 268: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Страница 269: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Страница 270: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Страница 271: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Страница 272: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Страница 273: ...ites settings for printing 56 fax adding documents to a reserved fax 192 automatic redialing 190 canceling a reserved fax job 192 changing the receive modes 195 delaying a fax transmission 191 forwarding a received fax to another destination 194 forwarding a sent fax to another destination 193 general setup 155 Printing sent fax report automatically 198 receiving a fax in the computer 194 receivin...

Страница 274: ... for USB cable connected 133 printer properties 179 printing 178 scanning 188 unifled driver configurator 212 using SetIP 138 linux scanning 188 loading paper in manual feeder multi purpose tray 42 paper in the tray1 40 special media 44 loading originals 49 M Mac common Mac problems 236 driver installation for network connected 141 driver installation for USB cable connected 130 driver reinstallat...

Страница 275: ...7 setting the paper type 47 special media 44 print resolution set Linux 178 printer preferences Linux 179 printer status general information 210 printing changing the default print settings 168 Linux 178 Mac 176 multiple pages on one sheet of paper Mac 176 printing a document Windows 53 printing on both sides of paper Mac 177 printing to a file 169 setting as a default machine 168 special printer ...

Страница 276: ...ifications 103 print media 106 status 26 27 supplies available supplies 71 estimated toner cartridge life 74 monitoring the supplies life 79 ordering 71 replacing toner cartridge 77 SyncThru Web Service general information 203 SyncThru Web Service 203 T toner cartridge estimated life 74 handling instructions 73 non Samsung and refilled 73 redistributing toner 75 replacing the cartridge 77 storing ...

Страница 277: ...lation for network connected 139 driver installation for USB cable connected 30 31 driver installation for Windows 8 network connected 244 driver installation for Windows 8 USB cable connected 242 system requirements 109 using SetIP 136 Windows 8 driver uninstallation 246 network driver installation 244 USB cable driver installation 242 ...

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