English 17
Tr
ouble
shoo
ting and inf
ormation c
ode
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code
Meaning
Action
C-d1
Door lock malfunctions
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect. If the problem
is not fixed, please contact a
service centre.
C-20
Sensor malfunctions
C-21
C-22
C-23
C-F1
Only occurs during EEPROM Read/Write
C-70
Steam-related problems
C-72
C-F0
If there is no communication between the
main PCB and sub PCB
C-F2
Occurs when a communication problem is
maintained between the Touch IC <-> Main
or Sub micom
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect. If the problem
is not fixed, please contact a
service centre.
C-d0
Button problem
Occurs when a button is pressed and held
for a period of time.
Clean the buttons and make sure
there is no water on/around them.
Turn off the oven and try again. If
the problem continues, contact a
local Samsung service centre.
-dC-
If the divider is removed during cooking in
Dual cook mode.
If the divider is inserted during cooking in
Single cook mode.
The divider must not be removed
during cooking in Dual cook mode.
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect.
If the problem is not fixed, please
contact a service centre.
S-01
Safety shutoff
Oven has continued operating at a set
temperature for an extended time.
•
Under 100 °C - 16 hours
•
From 105 °C to 240 °C - 8 hours
•
From 245 °C to Max - 4 hours
This is not system failure. Turn off
the oven and remove food. Then
try again normally.
Problem
Cause
Action
There is water dripping.
There may be water or steam in
some cases depending on the food.
This is not a product malfunction.
Let the oven cool and then wipe with
a dry dish towel.
There is steam through
a crack in the door.
There is water
remaining in the oven.
The brightness inside
the oven varies.
The brightness changes depending
on power output changes.
Power output changes during
cooking are not malfunctions, so
there is no need to worry.
Cooking is finished, but
the cooling fan is still
running.
The fan automatically runs for a
certain amount of time to ventilate
inside the oven.
This is not a product malfunction, so
there is no need to worry.
The oven does not heat.
If the door is open
Close the door and restart.
If oven controls are not correctly set Refer to the chapter on oven
operation and reset the oven.
If the household fuse has been
blown or the circuit breaker has
been tripped.
Replace the fuse or reset the circuit.
If it happens repeatedly, call an
electrician.
Smoke comes out
during operation.
During initial operation
Smoke may come from the heater
when you first use the oven. This
is not a malfunction, and if you run
the oven 2-3 times, it should stop
happening.
If there is food on the heater
Let the oven cool sufficiently and
remove the food from the heater.
There is a burning or
plastic smell when
using the oven.
If using plastic or other containers
that are not heat-resistant
Use glass containers suitable for hot
temperatures.
The oven does not cook
properly.
If the door is often opened during
cooking
Do not frequently open the door
unless you are cooking things
that need to be turned. If you
frequently open the door, the interior
temperature will be lower and
this may affect the results of your
cooking.
The oven is warm
during pyro cleaning.
This is because pyro cleaning uses
high temperatures.
This is not a product malfunction, so
there is no need to worry.
There is a burning smell
during pyro cleaning.
Pyro cleaning uses high
temperatures, so you may smell
food residue burning.
This is not a product malfunction, so
there is no need to worry.
Steam cleaning does
not work.
This is because the temperature is
too high.
Let the oven cool and then use.
Dual cook mode does
not work.
If the divider is not properly
assembled
Insert the divider correctly and use.
Single cook mode does
not work.
If the divider is inserted in the
oven.
Take out the divider and use.
SIMPLE_NV7B5645TAS_U3_DG68-01412C-00.indb 17
SIMPLE_NV7B5645TAS_U3_DG68-01412C-00.indb 17
2022-03-29 오후 2:10:12
2022-03-29 오후 2:10:12