RG-SS6510
-
4C Series Switch Hardware Installation and Reference Guide
Troubleshooting
- 38 -
6.2 Common Troubleshooting Procedures
Fault 1: The system login password is lost
[Fault Description]
The system login password of the switch is forgotten or lost, and so it is not possible to configure the data.
[Troubleshooting]
Please contact Ruijie Customer Service Department for technical support.
Fault 2: The AC power module does not work
The indicator on the front panel of host is OFF. The Status indicator of fan module is OFF, and the fan does not work.
The indicator on the panel of the power module is OFF. The fan does not work.
[Troubleshooting]
First disconnect the power cord of the power module. Check if the cables of the cabinet have been correctly connected.
Check whether the cabinet power sockets are loosely connected to power modules. Check whether the power modules
are installed correctly. If necessary, pull out the power modules and check whether the connectors of the power system
get loose.
Fault 3: The fan tray does not work.
[Fault Description]
After the system starts, the fans in the fan module do not work or the Status indicator is OFF.
[Troubleshooting]
Check if the connection between the fan module and the backplane is secure and if the connector gets loose. If the
connection is secure, you need to replace the fan disk.
Fault 4: The serial port console has no output.
[Fault Description]
After the system is started, the serial console does not display any information.
[Troubleshooting]
Check whether serial port cables are connected correctly, whether serial port cables are disconnected, and whether the
connected serial port is identical with that configured on the hyper terminal. Check whether the configuration of the
serial port on the hyper terminal is the same as that described in
RG-S6510-4C Software Configuration Guide
. If not,
modify the serial port configuration parameters. If there is still no serial port printed information, please contact Ruijie
Customer Service Department for technical support.
Fault 5: The serial port console outputs illegible characters.
[Fault Description]
The serial port console outputs illegible characters, which are unable to identity.
[Troubleshooting]
